Avast WEBforum
Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: UserA789 on August 19, 2013, 04:44:10 AM
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I have been banging my head against a wall today trying to find out what happens to my network, or at least connectivity to the FULL internet after installing SecureLine driver.
I cant use Windows Update any longer... it searches for updates but WIL NOT download them
I cant have Avast modify the installation to get uninstall SecureLine.
Here is the log from Avast:
18.08.201320:28:56Started: 18.08.2013, 20:28:56
18.08.201320:28:56Operation set to INST_OP_UNKNOWN
18.08.201320:28:56Old version: 5d1 (1489)
18.08.201320:28:56Cmdline: /uninstwiz
18.08.201320:28:56SYNCER: Agent=Syncer/5.00 (ais-1489;p)
18.08.201320:28:56Running SETUP_AIS-5d1 (1489)
18.08.201320:28:56Operating system: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1] x64
18.08.201320:28:56Memory: 35% load. Phys:2383000/3669176K free, Page:4194303/4194303K free, Virt:2011944/2097024K free
18.08.201320:28:56Computer WinName: MYHPHOME-PCA
18.08.201320:28:56Windows Net User: MyHPHOME-PCA\Spade
18.08.201320:28:56Old version: 5d1 (1489)
18.08.201320:28:56Deleted registry: Software\AVAST Software\Avast\UpdateReady
18.08.201320:28:56Using temp: C:\Users\Spade\AppData\Local\Temp\_asw_aisI.tm~a01900 (399861M free)
18.08.201320:28:56SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled and m_bIsOldVersionDetected to 1
18.08.201320:28:56DldSrc set to inet
18.08.201320:28:56SYNCER: Agent=Syncer/5.00 (ais-1489;p)
18.08.201320:28:56Computer DnsName: MyHPHOME-PCA
18.08.201320:28:56Computer Ip Addr: 10.115.171.149
18.08.201320:28:56Setup GUI has been successfuly loaded from DLL.
18.08.201320:28:56Installed in: C:\Program Files\AVAST Software\Avast (399861M free)
18.08.201320:28:56LoadState: Edition=3
18.08.201320:28:56SYNCER: Proxy proxy.xmision.com:8081
18.08.201320:28:56SYNCER: Type: standard HTTP proxy (rfc2616,2617)
18.08.201320:28:56SYNCER: Auth: no authentication
18.08.201320:28:56Part prg_ais-5d1 is installed
18.08.201320:28:56Part vps_win32-13081801 is installed
18.08.201320:28:56Part setup_ais-5d1 is installed
18.08.201320:28:56Part jrog-a7 is installed
18.08.201320:28:56Part jrog2-86c is installed
18.08.201320:28:56Debug: Windows Server registry key not retrieved.
18.08.201320:28:56Old version: 5d1 (1489)
18.08.201320:28:56Debug: Windows Server registry key not retrieved.
18.08.201320:28:57SetExistingFilesBitmap: 1305->713->708
18.08.201320:28:57GUID: ec267b0e-bab7-4c4e-9c35-16ef6afca6d1
18.08.201320:28:57Server definition(s) loaded for 'main': 112 (maintenance:0)
18.08.201320:28:57SelectCurrent: selected server 'Download120 AVAST5 Server' from 'main'
18.08.201320:28:57SYNCER: Proxy proxy.xmision.com:8081
18.08.201320:28:57SYNCER: Type: standard HTTP proxy (rfc2616,2617)
18.08.201320:28:57SYNCER: Auth: no authentication
18.08.201320:28:57Debug: Windows Server registry key not retrieved.
18.08.201320:28:59Operation set to INST_OP_CHANGE
18.08.201320:28:59Debug: Windows Server registry key not retrieved.
18.08.201320:28:59Entered SetupProcessAIS::Do( INST_OP_CHANGE )
18.08.201320:28:59Entered SetupProcessWin32Avast::Do( INST_OP_CHANGE )
18.08.201320:29:00LoadPartInfo: jrog = jrog-a7 returned 00000000
18.08.201320:29:00LoadPartInfo: jrog2 = jrog2-86c returned 00000000
18.08.201320:29:00LoadPartInfo: program = prg_ais-5d1 returned 00000000
18.08.201320:29:00LoadPartInfo: setup = setup_ais-5d1 returned 00000000
18.08.201320:29:00LoadPartInfo: vps = vps_win32-13081801 returned 00000000
18.08.201320:29:00Operation set to INST_OP_CHANGE
18.08.201320:29:00FilterOutExistingFiles: 715 & 708 = 7
18.08.201320:29:02FilterOutExistingFiles: 715 & 708 = 7
18.08.201320:29:02FilterOutExistingFiles: 715 & 708 = 7
18.08.201320:29:03FilterOutExistingFiles: 715 & 708 = 7
18.08.201320:29:05FilterOutExistingFiles: 691 & 708 = 7
18.08.201320:29:07FilterOutExistingFiles: 690 & 708 = 7
18.08.201320:29:09FilterOutExistingFiles: 699 & 708 = 16
18.08.201320:29:11FilterOutExistingFiles: 699 & 708 = 16
18.08.201320:29:12FilterOutExistingFiles: 699 & 708 = 16
18.08.201320:29:12IsFullOkay: ais_spm-4ce.vpx - not okay (doesn't exist)
18.08.201320:29:12IsFullOkay: ais_spm-4ce.vpx - not okay (doesn't exist)
18.08.201320:29:12SetFullAsMarked: Package ais_spm set to 1
18.08.201320:29:13Debug: Windows Server registry key not retrieved.
18.08.201320:29:13Entered SetupProcessAIS::Do( INST_OP_UPDATE )
18.08.201320:29:13Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE )
18.08.201320:29:14Debug: Windows Server registry key not retrieved.
18.08.201320:29:14Entered SetupProcessAIS::Do( INST_OP_UPDATE_GET_PACKAGES )
18.08.201320:29:14Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
18.08.201320:29:14Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
18.08.201320:29:14Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
18.08.201320:29:14SYNCER: Agent=Syncer/5.00 (ais-1489;p)
18.08.201320:29:14HttpGetWinsock(http://download120.avast.com/iavs5x/servers.def.vpx)
18.08.201320:29:35ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274C
18.08.201320:29:35InvalidateCurrent: invalidated server 'Download120 AVAST5 Server' from 'main'
18.08.201320:29:35SelectCurrent: selected server 'Download411 AVAST5 Server' from 'main'
18.08.201320:29:35SYNCER: Proxy proxy.xmision.com:8081
18.08.201320:29:35SYNCER: Type: standard HTTP proxy (rfc2616,2617)
18.08.201320:29:35SYNCER: Auth: no authentication
18.08.201320:29:35while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 1
18.08.201320:29:35HttpGetWinsock(http://download411.avast.com/iavs5x/servers.def.vpx)
18.08.201320:29:56ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274C
18.08.201320:29:56InvalidateCurrent: invalidated server 'Download411 AVAST5 Server' from 'main'
18.08.201320:29:56SelectCurrent: selected server 'Download404 AVAST5 Server' from 'main'
18.08.201320:29:56SYNCER: Proxy proxy.xmision.com:8081
18.08.201320:29:56SYNCER: Type: standard HTTP proxy (rfc2616,2617)
18.08.201320:29:56SYNCER: Auth: no authentication
18.08.201320:29:56while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 2
18.08.201320:29:58HttpGetWinsock(http://download404.avast.com/iavs5x/servers.def.vpx)
18.08.201320:30:19ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274C
18.08.201320:30:19InvalidateCurrent: invalidated server 'Download404 AVAST5 Server' from 'main'
18.08.201320:30:19SelectCurrent: selected server 'Download378 AVAST5 Server' from 'main'
18.08.201320:30:19SYNCER: Proxy proxy.xmision.com:8081
18.08.201320:30:19SYNCER: Type: standard HTTP proxy (rfc2616,2617)
18.08.201320:30:19SYNCER: Auth: no authentication
18.08.201320:30:19while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 3
18.08.201320:30:21HttpGetWinsock(http://199.189.106.4/iavs5x/servers.def.vpx)
18.08.201320:30:42ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274C
18.08.201320:30:42InvalidateCurrent: invalidated server 'Download378 AVAST5 Server' from 'main'
18.08.201320:30:42SelectCurrent: selected server 'Download353 AVAST5 Server' from 'main'
18.08.201320:30:42SYNCER: Proxy proxy.xmision.com:8081
18.08.201320:30:42SYNCER: Type: standard HTTP proxy (rfc2616,2617)
18.08.201320:30:42SYNCER: Auth: no authentication
18.08.201320:30:42while trying to get file 'servers.def.vpx', error 0x20000004 has occured, try 4
18.08.201320:30:44tried 4 servers to get file 'servers.def.vpx', but failed (0x000004C7)
18.08.201320:30:44servers.def.vpx not changed, 1375256037
18.08.201320:30:44Download servers.def, servers.def.vpx failed with error 0x000004C7.
18.08.201320:30:44servers.def not changed, 1375256037
18.08.201320:30:44Tried to download servers.def but failed with error 0x000004C7.
18.08.201320:30:44LoadAllDefs failed 0x000004C7
18.08.201320:30:44FilterOutExistingFiles: 699 & 708 = 16
18.08.201320:30:44IsFullOkay: ais_spm-4ce.vpx - not okay (doesn't exist)
18.08.201320:30:44IsFullOkay: ais_spm-4ce.vpx - not okay (doesn't exist)
18.08.201320:30:44SetFullAsMarked: Package ais_spm set to 1
18.08.201320:30:45FilterOutExistingFiles: 699 & 708 = 16
18.08.201320:30:45m_bOperationDidSomething 708/699/12630846
I tried changing to 'Detect Settings' and even my proxy settings Sometimes I use my ISP ad block proxy service and this usually clears up my updating Windows when I get problems. Nothing will allow me to modify my instaltion so now Im hoping I can just un-install Avast and use aswclear before I have to re-format and re-install for the fourth time today (just noticed that the issue starts AFTER I choose to try SecureLine and it installs the driver.)
I had a lot to do today, but sometimes what we get to do is help others see problems that have been ignored.. is there a developer I can bill for my extra time on this? (RHETORICAL) :'(
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Well, removing Avast (to include using the Avast tool) did not fix the problem. Im sure tomorrow I can look forward to loosing money re-installing an OS form scratch... AGAIN >:(
Good thing Im on a real fiber connection and not XFinity's wanna be WAN transmissions. It takes MUCH monger to install than to download anything at this point. No, its not google... its a company that has been an ISP since 1993 and still doing it right with ZERO customer cancellations... 8)
Can Avast even claim that one :-X ?
I have had to download the Windows updates individualy and install them (when MSFT allowed).
Semper Fidelis XMission!
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..just to be clear..
I was updating just fine. I got curious and decided to check out the trial for SecureLine. As soon as it installed and activated... no more Windows updating.
This was with it connected and disconnected and seems to even be causing issues after using Avast Uninstall and ASWCLEAR.EXE.
Maybe its a WinUpdate doing the problems but this is the second time I chose to check out SecureLine (on the same day and why I have had to reinstall the OS more than once). The first time, I did from the git-ko and started getting the same error after my most recent attempt AFTER updating Windows.
That is why I feel it is being narrowed down to Avast SecureLine. Tomorrow's ENTIRE re-installation will tell me how correct this hypothesis is. If I have no problems without installing SecureLine3 then it will definitely be the problem.
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..just to be clear..
I was updating just fine. I got curious and decided to check out the trial for SecureLine. As soon as it installed and activated... no more Windows updating.
This was with it connected and disconnected and seems to even be causing issues after using Avast Uninstall and ASWCLEAR.EXE.
Maybe its a WinUpdate doing the problems but this is the second time I chose to check out SecureLine (on the same day and why I have had to reinstall the OS more than once). The first time, I did from the git-ko and started getting the same error after my most recent attempt AFTER updating Windows.
That is why I feel it is being narrowed down to Avast SecureLine. Tomorrow's ENTIRE re-installation will tell me how correct this hypothesis is. If I have no problems without installing SecureLine3 then it will definitely be the problem.
This was a two part issue:
1) Windows has recently changed their update security protocols; to which my router required adjusting. New AcitveX protocols were mis-routed at my router. This was adjusted but I still experienced issue after changing my router settings to allow ALL ActiveX; then
2) SecureLine, for some reason, inteferres with my Win 7 (SP1, 2011 rel.) ability to communicate through port 443; which Windows Support designates as a required open port for updating. This is strange of MSFT, as some ISP's also block this port for security reasons.
If I updated before installing SecureLine, I was able to maintain update ability. If I installed SecureLine before updating.. or before getting past IE10 update, I would get the error out. Im checking to see if I remembered to note the error code. It ended dt0000 (which I know doesn't help at all.)
Thanks for hanging around and simply watching someone trying to get support. :-*