Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ades_ok on August 21, 2013, 08:22:44 PM

Title: why my avast can't updating and else >.<
Post by: ades_ok on August 21, 2013, 08:22:44 PM

i have question for you guys, why my avast can't updating and else >.< ?
maybe something error and i dont know about that >.<
please help me :(
this picture as example :

http://postimg.org/image/s67qt43cl/

i hope my avast be normally and thanks for your attention guys :)

Title: Re: why my avast can't updating and else >.<
Post by: essexboy on August 21, 2013, 08:24:20 PM

You have installed a trial version of AIS and the trial time has expired
You need to switch to the free version

Title: Re: why my avast can't updating and else >.<
Post by: ades_ok on August 21, 2013, 09:10:06 PM

i am already installed free version and same case >.<
can't update and can't do anything >.<

Title: Re: why my avast can't updating and else >.<
Post by: essexboy on August 21, 2013, 10:28:54 PM

Lets reinstall Avast

Download Uninstall Utility (http://www.avast.com/uninstall-utility) to your Desktop.
Download the correct version of Avast 
Avast Free (http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs5x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs5x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel

• Run aswClear
• It will offer to reboot to safe mode .. Accept that

(https://dl.dropbox.com/u/73555776/aswclear.JPG)

• Once it has rebooted to safe mode
• In the Select Product to Uninstall dropdown choose the version of Avast that is on your system.
  
• Press Uninstall
  
• Once complete reboot your system to Normal Mode
  
• Reinstall Avast

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Title: Re: why my avast can't updating and else >.<
Post by: ades_ok on August 22, 2013, 05:18:59 AM

okay thanks, i will trying to reinstall avast :)