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Business Products => Archive (Legacy) => Avast Business => Avast Server Protection => Topic started by: Harley on May 06, 2005, 11:45:44 PM

Title: License
Post by: Harley on May 06, 2005, 11:45:44 PM

I have purchased 2 licenses for my servers, but when they try to update it give me the following error.  I have email tech support and no answer.  Poor support make for a bad name in a company that wants to grow.

06.05.2005 16:42:00 general: Started: 06.05.2005, 16:42:00
06.05.2005 16:42:00 general: Running setup_av_srv-1bb (443)
06.05.2005 16:42:00 system: Operating system: Windows2003 ver 5.2, build 3790, sp 0.0 SERVER
06.05.2005 16:42:00 system: Computer WinName: HOBB-2
06.05.2005 16:42:00 system: Windows Net User: HOBBTRADING\Administrator
06.05.2005 16:42:00 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress 
06.05.2005 16:42:00 general: DldSrc set to inet
06.05.2005 16:42:00 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
06.05.2005 16:42:00 general: Old version: 1bb (443)
06.05.2005 16:42:00 system: Computer DnsName: HOBB-2.hobbtrading.com
06.05.2005 16:42:00 system: Computer Ip Addr: 192.168.69.7
06.05.2005 16:42:00 internet: SYNCER: Type: 1
06.05.2005 16:42:00 internet: SYNCER: Auth: 2
06.05.2005 16:42:00 package: Part prg_av_srv-1bb is installed
06.05.2005 16:42:00 package: Part vps-51700 is installed
06.05.2005 16:42:00 package: Part news-42 is installed
06.05.2005 16:42:00 package: Part setup_av_srv-1bb is installed
06.05.2005 16:42:00 general: Old version: 1bb (443)
06.05.2005 16:42:00 file: SetExistingFilesBitmap: 236->154->154
06.05.2005 16:42:00 general: GUID: 4cb2c184-2240-4428-b796-6631fa6d4c2f
06.05.2005 16:42:00 general: Server definition(s) loaded for 'main': 19 (maintenance:0)
06.05.2005 16:42:00 general: SelectCurrent: selected server 'Secondary ASW server' from 'main'
06.05.2005 16:42:00 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
06.05.2005 16:42:00 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
06.05.2005 16:42:00 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
06.05.2005 16:42:00 general: progress thread start
06.05.2005 16:42:00 general: progress start - 1
06.05.2005 16:42:00 general: progress start - 2
06.05.2005 16:42:17 package: Tried to download servers.def but failed with error 0x20000011.
06.05.2005 16:42:17 general: progress end - 1
06.05.2005 16:42:17 general: progress end - 0
06.05.2005 16:42:17 general: progress thread end
06.05.2005 16:42:17 general: Err:The package is broken.

Title: Re: License
Post by: qualbar on May 07, 2005, 06:50:08 PM

I made all steps to install my avast antivirus for free use by internet, and when I´ll try to update it´s show me a window with a message like this key is invalid or expired, but none this is right , so what can I do to fix this?

Thanks for attention...
                                           Fabio - Brazil

Title: Re: License
Post by: DavidR on May 07, 2005, 08:13:57 PM

Check you system date, particularly the year.

Also see - http://www.avast.com/eng/registration/license.html#idt_1442

Title: Re: License
Post by: Harley on May 09, 2005, 05:11:18 PM

This solution is not the problem.  What else can be done.  I need this fixed.

(Check you system date, particularly the year.
Also see - http://www.avast.com/eng/registration/license.html#idt_1442 ) Does not work

Title: Re: License
Post by: Forejt on May 10, 2005, 12:32:41 PM

Try to change proxy settings in avast settings - update (basic) - details - proxy. If you are behind ISA proxy, set proxy address, port and username and password (don't set NTLM authorization). Also try to change login account for service "avast! iAVS4 Control Service" to user account that have allowed internet conection.
If none of this works, please send me some details about your internet connection.