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Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: calagane on August 27, 2013, 04:37:19 PM

Title: Avast and personal account Avast
Post by: calagane on August 27, 2013, 04:37:19 PM

Hi

Sorry for my English but I'm French

I have AVAST account  (https://my.avast.com/fr-fr/) where I recorded my 3 PCs and my android smartphone.

For the smartphone I have a problem since 15 August 2013 when Avast did an update software. Indeed since that date to the date indicated in the last update of the database is 15/08/2013 while on the phone is updated according to updates.

In addition to the account I have no indication of too old virus database.

In addition, the phone is communicating with my account since the date of the last communication updates.

Where does the problem.

Title: Re: Avast and personal account Avast
Post by: Filip Havlicek on August 28, 2013, 11:54:09 AM

Hi,

not sure I understand. So on your smartphone, everything looks fine, but your account shows outdated virus database? And the last communication happened 2 weeks ago?

Filip

Title: Re: Avast and personal account Avast
Post by: calagane on August 28, 2013, 01:14:02 PM

Yes it is exactly that. On the Smartphone everything is OK but on my account AVAST the virus database is August 15.

But the date of the last communication is OK

Title: Re: Avast and personal account Avast
Post by: Filip Havlicek on August 28, 2013, 02:16:37 PM

Hmm, I guess you tried rebooting your device in the meantime, right?

Filip

Title: Re: Avast and personal account Avast
Post by: calagane on August 28, 2013, 05:28:30 PM

Yes I've done it many times since. I even turned off several times throughout the night. But it is always the same. Date based on the account remains AVAST August 15 while on the smartaphone the virus database is updated.

Title: Re: Avast and personal account Avast
Post by: svehlak on August 30, 2013, 12:19:40 PM

Please try to delete your mobile device from the my.avast.com, unpair the device in avast settings and pair it again. It should solve the problem - if no, please let us know.

Title: Re: Avast and personal account Avast
Post by: calagane on August 30, 2013, 01:36:58 PM

OK I did.

When recording my smartphone on my acconct  AVAST, everything is OK.

Now we have to see tomorrow if the date is updated or if it remains today.

Title: Re: Avast and personal account Avast
Post by: calagane on August 31, 2013, 05:01:48 PM

Always a bad date on the Avast account.

Date last updated: Friday, August 23, 2013 7:47:21 (this date is wrong)
Date virus database: 130831-0 (now the date of the virus database is correct)

Normally there should be: Saturday, August 31, 2013


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