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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: Andyonline on September 10, 2013, 10:04:04 PM

Title: ecureline Blocking emails - help required
Post by: Andyonline on September 10, 2013, 10:04:04 PM
Hi, i am using Windows Live mail 2012 as my email client and i have noticed that i can receive emails ok when Secureline is connected but i cannot send them.

Any clues to resolve ?

Maybe something to do with port settings but not sure.

Thanks

Andy
Title: Re: ecureline Blocking emails - help required
Post by: mighq on September 11, 2013, 10:19:43 AM
we're not blocking any ports.

problem with email sending can be caused by your provider's outgoing email server (SMTP), if you are using it.
they usually restrict access to their email server from their networks (eg. you as their customer).

using secureline, all your traffic is going through tunnel and comes to their server from the "outside world", and they are probably blocking it.

my suggestion is to set the route to provider's mailserver manually, not to go through vpn tunnel (secureline).