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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: adohall on May 17, 2005, 01:45:59 PM

Title: email scanner not working
Post by: adohall on May 17, 2005, 01:45:59 PM

I'm running Win98 and use Outlook Express 5.

My email account is IMAP.

I have selected "insert note into clean message" for IMAP and SMTP.

However I don't see any alert that mail is being scanned, and no note appears in outgoing or incoming emails.

I would greatly appreciate someone's help with this.

Ado

Title: Re: email scanner not working
Post by: Lisandro on May 17, 2005, 01:50:32 PM

Adohall, welcome...

Can you see in the headers of the messages (Right click the message, choose Properties and Details), for instance:

X-Antivirus: avast! (VPS 0XXX-X, XX/XX/2004), Inbound message
X-Antivirus-Status: Clean

1. Configure your email accounts to work without the antivirus and test them.
2. If everything is fine, close all your email clients (programs).
3. Start Menu > All programs > avast antivirus > Mail Protection Wizard
4. Follow the non Outlook/Exchange option (i.e., the second one).
    You can choose the supported email programs and select all the accounts
    (even the ones created in the future).
5. Configure your email accounts to use avast! as antivirus.