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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Col Colt on May 19, 2005, 01:36:42 AM

Title: Not Enabled?
Post by: Col Colt on May 19, 2005, 01:36:42 AM
I just downloadedAvast today and initially it had a blue swirling ball in the system tray. Now it's not moving and there's a small red circle with a red diagonal through it. That seems to say to me it's not enabled. Is that the case and if so, how do I enable it?
Title: Re: Not Enabled?
Post by: szc on May 19, 2005, 01:55:48 AM
What's the version of Windows you have ? Some info would help us all... help us to help you  ;)

Also, what version of avast! ? Home or Pro ?
Title: Re: Not Enabled?
Post by: Col Colt on May 19, 2005, 02:15:27 AM
I've got XP Home version and Avast 4.6 Home. According to Zone Alarm, I have no anti virus running! That's probably whey the red circle with diagonal is there. Can't figure how to activate/enable it. I right click on the icon, hit start Avast but, nothing happens...still have same circle and diagonal with no protection.
Title: Re: Not Enabled?
Post by: szc on May 19, 2005, 02:19:01 AM
I've got XP Home version and Avast 4.6 Home. According to Zone Alarm, I have no anti virus running! That's probably whey the red circle with diagonal is there. Can't figure how to activate/enable it. I right click on the icon, hit start Avast but, nothing happens...still have same circle and diagonal with no protection.

have you tried to restart your system after you noticed that red circle or your system is still on since that circle appeared over avast! icon ?
Title: Re: Not Enabled?
Post by: szc on May 19, 2005, 02:24:15 AM
Also, tell me what it says under [COMMON] section inside your avast4.ini file ? It should be line stating this:

Database=XML or Database=ODBC

Which one is in your avast4.ini file ? You can find that file in your default avast! installation folder which is (if you haven't changed anything during the installation) located in here: C:\Program Files\Alwil Software\Avast4\DATA\avast4.ini

Open that file with your NOTEPAD.

Cheers !
Title: Re: Not Enabled?
Post by: Col Colt on May 19, 2005, 02:31:39 AM
I did find this....

Q: There´s a red circle on avast! a-ball icon in system tray and when I click on it, the error message appears saying "the AAVM subsystem detected a RPC error". How to fix this?

A: First, use Windows Update to be sure that the RPC service is up to date. Then restart your computer and check if the problem persists. If it persists, follow these instructions:

   1. Right-click the icon MY COMPUTER and select MANAGE.
   2. In left column unroll SERVICES AND APPLICATIONS.
   3. Click on SERVICES.
   4. In the right column, look at the state of services avast! Antivirus and Remote Procedure Call (RPC).
   5. If any of these services isn´t set to start automatically, set it that way (right-click it and select PROPERTIES and the STARTUP TYPE set to AUTOMATIC).
   6. Restart the computer.

This solution works on Windows NT, 2000, XP and 2003 only.

I followed those instruction but when I clicked on Services, there was nothing there! So much for that.

I did try rebooting but to no avail. I did however open that file you suggested and it did have Database=ODBC
Title: Re: Not Enabled?
Post by: szc on May 19, 2005, 02:39:42 AM
Well here we are... I'll post a message in few minutes... stay tunned...
Title: Re: Not Enabled?
Post by: szc on May 19, 2005, 02:43:11 AM
If you know how, you have to edit your avast4.ini file. Default location (as I mentioned in my previous post) of that file is:

C:\Program Files\Alwil Software\Avast4\DATA\avast4.ini

Opet that file with your NOTEPAD, and change this line under [COMMON] section:

Database=ODBC

to this:

Database=XML

I hope you see the difference now... you have to replace ODBC with XML

NOTE: SAVE YOUR new INI FILE AND YOU MUST RESTART YOUR SYSTEM AFTER YOU SAVED YOUR NEW VERSION OF AVAST4.INI FILE ! DO NOT FORGET TO DO THAT ! Otherwise, nothing will work properly...

That should do the trick... let me know does that solves your problem...

Cheers !
Title: Re: Not Enabled?
Post by: Col Colt on May 19, 2005, 02:43:32 AM
i AIN'T GOING NOWHERE!! Just nervous about being on cable with no virus protection. ???
Title: Re: Not Enabled?
Post by: Col Colt on May 19, 2005, 02:45:01 AM
You mean make that change in notepad?
Title: Re: Not Enabled?
Post by: szc on May 19, 2005, 02:48:43 AM
Yes of course, after all it's a normal text file, isn't it ? There are no other information inside that file except text lines...just extension says INI

Just do as I suggested and reboot your system after you save that INI file...
Title: Re: Not Enabled?
Post by: Col Colt on May 19, 2005, 02:51:34 AM
Well, sZc, that didn't work?? I saved and rebooted as recommended and the icon came back up with that red circle again.
Title: Re: Not Enabled?
Post by: Col Colt on May 19, 2005, 02:55:37 AM
Just a quick note...when I let the mouse hover over the icon it reads... avast! On Access Server:0 provider(s) total, 0 running. Not sure if that tells you anything or not.
Title: Re: Not Enabled?
Post by: szc on May 19, 2005, 02:59:18 AM
Are you 100% sure you updated your INI file as I suggested. Check that file again and see what does it say under Database= line. I'm not saying you are not right, but I just want to be sure 100%

If that didin't work, you may wanna try to completely uninstall avast! Use this utility:

http://www.avast.com/eng/avast_uninstall_util.html

When you completely uninstall avast! reboot your system, and perform clean installation of avast! from the scratch. I could advise you to do just a repair of avast!, but I won't... it's much better to completely uninstall it and reinstall it from the scratch, especially since you are new user and you don't have any complicated configuration files saved... so this way you won't lose anything avast! related anyway...

Just do that and let's see what happens... if that doesn't help, then we'll have to wait untill someone from Alwil Software responds to this thread...

Cheers !
Title: Re: Not Enabled?
Post by: szc on May 19, 2005, 03:00:04 AM
Just a quick note...when I let the mouse hover over the icon it reads... avast! On Access Server:0 provider(s) total, 0 running. Not sure if that tells you anything or not.

OK, let's try something else before you uninstall it... I'll be back in a second...
Title: Re: Not Enabled?
Post by: szc on May 19, 2005, 03:03:40 AM
Click on avast! icon with your left mouse button. When window opens, If it's not already open, click at DETAILS...>> button to open left side panel with those icons that represents your providers.

Now, when you are able to see those icons, start those providers that you want to use... for the beginning, let's start with STANDARD SHIELD and mail provider. Now read carefully... if you are using Outlook Express or any other mail provider you will need to start INTERNET MAIL provider. If you use MS OUTLOOK (Huge difference between those two) then you don't need INTERNET MAIL provider, but you need to start OUTLOOK/EXCHANGE provider...

See what happens now...
Title: Re: Not Enabled?
Post by: Col Colt on May 19, 2005, 03:13:13 AM
Well-believe it or not I have it fixed before I saw your last recommendation. went into services and applications>services and every one that showed up with avast was disabled??Don't know how that happened but I changed it to automatic, rebooted and it's back without the red circle!! Now here's another kicker. By doing this, and I don't think it has anything to do with what i did, I lost BoClean and Winpatrol in the System tray. Don't know where they went. Sometimes I'd just like to take my hog leg and blast this thing!!
Title: Re: Not Enabled?
Post by: szc on May 19, 2005, 03:21:06 AM
You see ? And you said you couldn't find those services over there... after you changed database value to XML, they appeared there... so it helped I would say.

No need to blast your PC... just calm down... unfortunatelly I don't use Winpatrol nor BoClean, so I can not give you any advice regarding those two... but, you can always try to reset your computer few times and you'll see if they come back... sometimes it just works...

If you didn't touch their services, there shouldn't be anything else to block those two from starting. Are you sure that your HIDE INACTIVE ICONS option is not enabled ? Right click START button in WINDOWS and click on PROPERTIES... Now chose TASKBAR tab, and see at the bottom what it says...

I know some people in these forums using WinPatrol without any problems along with avast!... they have no problems at all....
Title: Re: Not Enabled?
Post by: Col Colt on May 19, 2005, 03:32:25 AM
Hmmmm...everytime I reboot I have to loggin again. Anyway. hide inactive icons is not checked so that's ok.

One thing did arise after I rebooted. There was a prompt from Avast about Zone Alarm I use...something about incompatiable software detected about ZA's privacy settings. Can't recall all it said. They asked me something about whether I wanted to disable the webshield transparent proxy mode....can't recall the rest. Don't know what that was all about.

At any rate, I do have virus protection again!!  This is the first time in three years I've used anything but NIS and it feels strange. I almost feel like I've cheated on my wife!! ;D

Thanks for the help... sure wouldn't have gotten there otherwise. :-*
Title: Re: Not Enabled?
Post by: szc on May 19, 2005, 03:40:59 AM
No problem... and regarding that ZoneAlarm message... actually that's the avast! alarming you about incompatibility issues between ZoneAlarm Professional (note it's not regarding Freeware version) and avast! WEB SHIELD provider. Alwil guys already alarmed ZoneLabs about that problem, and they are working on it... How ZoneLabs are fast, we'll see...

If you are using ZA freeware edition, you don't have to worry at all... just click NO and that's it... otherwise you will disable WEB SHIELD feature in avast! or you would have to set your web shield work through proxies...

Cheers !
Title: Re: Not Enabled?
Post by: Col Colt on May 19, 2005, 04:09:29 AM
I got the one that's good for a year with the license key so I guess I'm ok.
Title: Re: Not Enabled?
Post by: szc on May 19, 2005, 01:27:29 PM
No, sorry I had to make myself more specific... I wasn't talking about avast! freeware version, I was talking about ZoneAlarm freeware version. Zone Alarm Freeware is not affected, it's only ZA Professional version (because of those privacy features which can not be found in freeware version, although freeware version also have some "transparent" privacy features).

When it comes to that, there is no huge difference between avast! Pro and Home edition... both of them comes with WEB SHIELD, and that's the key point in this case...

So to resume... doesn't matter if you have avast! Pro or avast! Home Edition, however it does matter if you have ZoneAlarm Freeware or Pro version. With ZA freeware version, there are no reported issues... on the other side, with ZA Pro, if avast! web shield is enabled and if it's not set to go through proxies, more than likely you'll experience some problems visiting certain web sites. That's why, avast! alarmed you with that window you mentioned. You could completely disable WEB SHIELD (which btw is not the best thing you can do), or set it to work through proxies. There are some threads in this forum explaining how to do that...

Cheers !
Title: Re: Not Enabled?
Post by: azjim on May 19, 2005, 08:49:35 PM
If you know how, you have to edit your avast4.ini file. Default location (as I mentioned in my previous post) of that file is:

C:\Program Files\Alwil Software\Avast4\DATA\avast4.ini

Opet that file with your NOTEPAD, and change this line under [COMMON] section:

Database=ODBC

to this:

Database=XML

I hope you see the difference now... you have to replace ODBC with XML

NOTE: SAVE YOUR new INI FILE AND YOU MUST RESTART YOUR SYSTEM AFTER YOU SAVED YOUR NEW VERSION OF AVAST4.INI FILE ! DO NOT FORGET TO DO THAT ! Otherwise, nothing will work properly...

That should do the trick... let me know does that solves your problem...

Cheers !


Thx that did the trick for me   happy to have that little @ spinning!!!! ;D
Title: Re: Not Enabled?
Post by: Lisandro on May 19, 2005, 09:10:01 PM
azjim, welcome to avast forums...
Can you resize your avatar? It's too big and could bring difficulties for dial-up users  ;)
Title: Re: Not Enabled?
Post by: Col Colt on May 20, 2005, 12:06:34 AM
sZc...before I forget it, a guy named David Podracky emailed me today from Avast but, I couldn't find out what it was all about because I can't open any email. As I believed I mentioned early on, I've lost the ability to send or receive messages via my regular email client, IncrediMail/Firefox for some reason that hasn't been answered yet despite going to IncrediMail and about five other forums. I can't even get into IE due to that same message I get when I try to open CWShredder,".....(program)has encountered a problem and needs to close." I get this on no less that half a dozen different programs or Help columns within a program. Anyway, perhaps he wrote about the problem I had earlier and I was going to tell him all was ok now but couldn't.

As for Zone Alarm, yes, I have the Pro version downloaded. That's no doubt why I received that message earlier....sure wished I had my email service back. Must be a common problem with several programs to include IncrediMail and IE as well.
Title: Re: Not Enabled?
Post by: szc on May 20, 2005, 12:35:07 AM
Sorry Col Colt, I've lost you there... I don't understand when do you have those problems with Incredimail and IE. Incredimail is mail client as far as I am aware... and IE is internet browser. I just don't see connection between those two, but apparently I believe you are experiencing some problems... please, explain it little bit closer if possible.

Regarding that ZA incompatibility message you've got from avast!, you didn't get it because you have ZoneAlarm Professional installed. Everybody who uses ZoneAlarm, regardless is it ZA Freeware or ZA Professional version, will see that message when avast! is first time started. It's up to you if you want to disable avast! web shield (or go through proxies) or not.

I know some people from these forums use ZA Professional and they never experienced any problems with WEB shield... 1000 different configurations, 1000 different behaviors...

Cheers !
Title: Re: Not Enabled?
Post by: Col Colt on May 20, 2005, 01:28:26 AM
OK...here's what's happening. I use FF as browser (although IE is installed as on everyone's computer) and IncrediMail is my email client. IncrediMail as of this past Saturday, will not allow me to send/receive messages. Not because of connectivity problems...none there. But when I tried to open a new message the other day, all I got was the familiar buttons/tabs at the top (Preview, Send, Receive, Forward Delete, etc) From there on down, which should have been text in the body of the email, was blank...a light shade of grey. If I tried to send a new message got the same thing.I wrote IncrediMail about it, sent them a screen shot of what I was viewing and they recommended a few things which ultimately did not work. I gave up for the time being.

As for IE, I only use it whenever text gets overlapped sometimes in a given website using FF and I just right cllick and click on "View this page in IE". Won't let me go there anymore because a box pops up and says, "Internet Explorer has encountered a problem and needs to close." I get this same message whenever CWShredder is opened except it just says, "CWShredder has encountered a problem.....". NIS also gave this same problem as did several others. All this started happening after the email problems above...same day and since then. That's the main reason I got Avast and Zone Alarm. Norton gave me the same scenario with the box each time I tried to open either NIS or the anti virus icon in the system tray. The only difference was with the anti virus icon when clicked...no box with the message in it. I only got  an outline of a box that should have had info in it about NAV. Instead, I got the outline with my desktop icons in the background...a clear box in other words. I got aggravated after two days with this and uninstalled NIS. That's when I downloaded ZA and Avast.

Hope you see what I'm trying to spell out. It's a two problem thing. Emai and inability to bring up some programs without that box. There must be a common thread somewhere as I can open and run Spybot, AdAware and other protection programs. Even MailWasher Pro gave me a problem tryng to get into their Help tab...that is Help>Program Help. I got a similar error box when I clicked on that..."MailWasher.exe has encountered a problem and needs to close." So, it seems there's too much of this going on and I don't know what's happened. I even did a system restore and that didn't work. Matter of fact neither did uninstalling Norton. The problem is still there.
Title: Re: Not Enabled?
Post by: Col Colt on May 20, 2005, 01:41:56 AM
One other thing I failed to mention...just did another HJT scan and was curious if you know about the files below....several are tied to Avast.

st! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
Title: Re: Not Enabled?
Post by: szc on May 20, 2005, 04:38:04 AM
One other thing I failed to mention...just did another HJT scan and was curious if you know about the files below....several are tied to Avast.

st! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)


Regarding this... you can sleep peacefully... don't worry at all. Everything is under control. That a small overlook in HijackThis. It's been already reported to them many times, and we are waiting for them to fix that little glitch. Everything regarding avast! in your HijackThis log is perfectly OK... I'm starting to get tired explaining to every single soul (nothing personally, just telling you that many people already asked about this, and no one is doing anything to change that in HijackThis) all over again about that issue, and I really hope someone will finally do something regarding those "Unknown owner" lines in HijackThis. I really think someone should alarm them again, since this is unacceptable... Respectable program as HijackThis and not recognizing such a respectable program as avast! antivirus is... that's just unacceptable.

Can someone do something regarding that ? Alwil maybe ?

Regarding your problems with certain applications encountering problems and needs to close - well, I can not tell you from here what could be the cause... it could be million different things. However, it looks like some system files could be damaged or missing. I would personally go and try to repair your Windows installation.

Did you say that you still have Norton antivirus installed on your system or I misunderstood you ? You have to be aware that having two or more antiviruses with resident protection enabled on the same computer is going to give you nothing but additional headaches. Also, if you didn't unsinstall Norton properly prior installing avast!, it can lead you to same troubles...

Cheers!
Title: Re: Not Enabled?
Post by: Col Colt on May 20, 2005, 05:06:04 AM
Oh, no!! Norton is gone. It was a good program I've had for three years and the past year has been the best with 0 problmes...until now. I couldn't access the program anymore because otf the "Symantec Integrator has encountered a problem......" I couldn't access the AV part either. So, I just unistalled/reinstalled with more problems.and just deleted it altogether in favor of just ZA and Avast. I'm sure there's still some files/folders with Norton's signaute ono it and will do a search for 'Symantec' and 'Norton' to find them....I hope. This email problem is really bugging me as well as why I can't access the mail sent.
Title: Re: Not Enabled?
Post by: connie on May 20, 2005, 06:09:21 AM
Oh, no!! Norton is gone. It was a good program I've had for three years and the past year has been the best with 0 problmes...until now. I couldn't access the program anymore because otf the "Symantec Integrator has encountered a problem......" I couldn't access the AV part either. So, I just unistalled/reinstalled with more problems.and just deleted it altogether in favor of just ZA and Avast. I'm sure there's still some files/folders with Norton's signaute ono it and will do a search for 'Symantec' and 'Norton' to find them....I hope. This email problem is really bugging me as well as why I can't access the mail sent.

Check this:   http://forum.avast.com/index.php?topic=12669.msg106954#msg106954

It will help you to totally eradicate Norton from your system
Title: Re: Not Enabled?
Post by: szc on May 20, 2005, 12:36:38 PM
Yes my friend... first completely search your system for any and all Norton leftovers... but still, I strongly believe that some of your essential Windows system files are corrupt or gone... I would really go with OS repair if you ask me, because all this looks exactly like that...

Post back and let us know what you managed to do...

Cheers !
Title: Re: Not Enabled?
Post by: Col Colt on May 20, 2005, 04:22:56 PM
In a way I'm a bit unsure about deleting ALL Norton files because when I first did the uninstall, during all this Norton had a box that said "uninstall would save my settings" so I wouldn't have to go through all that again and that they would be saved in a "TEMP" file on my hard drive if I wanted to reinstall. Well-that's find but, where they saved those settings are anone's guess! Anyway, I have found more files/folders but don't know where this TEMP file is. In the event I decide I want to use Norton again in a week or two and don't like ZA and I can't find this file it's a mess setting all that up again. I remember all too well the incessant pop ups from them warning about this and that when I first installed it. :o

At any rate, I believe also there must be some corrupt file(s) or something to that effect, somewhere as too many programs are acting the same. I even have trouble loggin in here as I have to do it several times. If I leave the home page where it shows I'm loggged in and go anwhere else,like here for instance, I have to loggin again to post a question/response. This is not the only case where I have to do this either. So, there must be a common thread, problem somewhere.

I don't even want to think about doing a clean install!! if that's what is meant by "OS repair work".  :'(
Title: Re: Not Enabled?
Post by: szc on May 20, 2005, 06:06:52 PM
Well, if you wanna have clean system, you have to be aware that all those different antivirus leftovers will just give you even more troubles... you mentioned Norton (antivirus I believe)... that guy is killing with avast!. Also, you mentioned ZA. I guess you meant on Zone Alarm antivirus, and not on ZA firewall, since firewalls in general won't be on your way... Of course, you may experience additional problems if you wanna run Norton firewall and ZA firewall in the same time. If you meant on Norton antivirus, then Norton is third antivirus you mentioned. I'm not sure 'cause I can't check your system from here, but I believe that everything in messed up over there... especially when you say that you are experiencing so many different problems... you have to decide which one of those programs do you want to use... either avast!, or Norton antivirus or some third product... can't use them all in the same time on the same machine without causing those troubles.

My advice is... clean your system completely (even if that requires complete format and re-installation of your OS)... sometimes there is no other solution, but that doesn't mean you will lose your personal documents and stuff. If you search these threads a little, I'm sure you'll get tons of posts (I posted in many of them) explaining how important is to perform back ups of your system on regular basis. If you did that, you wouldn't have these problems now. I'm not talking about System restore... that's a child's play comparing to real backup tools. You need something like Ghost or some other back-up utility. You can back up just one partition to image file or if you like, you can backup whole system in just about 10 minutes... when some problems like this occurs with your system, you can just take one of those backup image files, and restore your system to any of those previous safe points in about 5 minutes. No hassle, nothing... but to be able to do that, you should have been made that backup while your system was still in good condition... I am afraid, if you want to have clean system as you had before these problems started to appear, there is nothing else than just reformat everything and start all over again. There is just too many problems on your system, and I'm sure it would be very very hard to locate all of them, even if I am close to your system right now... sometimes there is nothing else to do, than to clean it from the scratch. No one will do that for you, and your system won't heal all of a sudden... you'll just go into problems deeper and deeper, because one will invoke another one and so on, and so on... sometimes, systems become so "dirty" that there is no utility in the world that can clean them up.

Btw, by "repair work" I meant on Windows XP reapir function. Sometimes, you don't have to reinstall everything from the scratch (some minor problems and situations), it's enough to proceed with Windows XP reapir. You will have to use your original Windows XP cd. Google little bit and you'll find thousands of pages explaining how to perform repair of your OS. One of them is this one:

http://www.michaelstevenstech.com/XPrepairinstall.htm

Note: Read carefully every single word that guy wrote over there, and don't just press OK and/or CANCEL... it's very important to follow every single step he explained on that page...

But, still... I am sure in your case, best possible thing would be to format your HD and start all over again... Of course it's up to you... but you'll just have more and more problems.

Cheers !
Title: Re: Not Enabled?
Post by: Col Colt on May 20, 2005, 07:53:11 PM
I tried posting a couple of hours ago but it never showed up...don't know if this will.

I only have one anti virus program...Avast. Also, one firewall-ZA Pro. I uninstalled NIS so I could add these two. They are all I have currently.

I do have a program I use called BackUP MY PC that I use about every three months to do a complete backup. After I do this (usually requires 10-14 discs) I do a differential backup about every 7-10 days and save that. I've never had to use these discs before and don't know if that would solve my problems or not. I last did a differential backup about a week before all these problems occurred. What do you think of this program and trying it?
Title: Re: Not Enabled?
Post by: szc on May 20, 2005, 08:34:00 PM
Well, frankly I've never heard of that one, since I use Norton Ghost only. However, after you mentioned it, I've read some articles on the internet few minutes ago and it seems like another good program. I really can not tell you more about it, especially I've never tried it in my life... in case I give you my advice to proceed with restoring your backup, and something goes wrong, I can't take that responsibility. You have to decide what to do... If you think that particular backup image file is from the period when everything was OK, if that's my system, I would certainly go with restore option... anyway, there is no other option since your system behaves very strange...

Again, it's up to you, after all, that's your personal system. Add and divide all those pluses and minuses and you'll see what's best for you to do...

Cheers !
Title: Re: Not Enabled?
Post by: Col Colt on May 20, 2005, 09:40:30 PM
I think the best thing for me to do (IF I were a drinking man) is to sit in the recliner for a while, reflect on my youth, and have a few beers!! ;D However since that's not the case, I'll just go out and have a smoke (something else I don't need) for a while. Formerly, I've been able to figure out most of the problmes I've had on the computer, which haven't been that many till now. Lately, I've hit a cross roads and feel like a blind dog in a meat house...don't know which way to go!! Maybe if I click my heels together and repeat..."There's no place like IE", it will come back and so will my email client. (Only on Fantasy Island)

My most gracious thanks for the time and trouble spent on this thread that won't seem to die...I feel it's already nearly killed me!
Title: Re: Not Enabled?
Post by: szc on May 20, 2005, 09:51:44 PM
No problems, I know exactly how do you feel right now... We are here to try to help you, even though this particular problem has nothing to do with avast! at this point. If I can do anything else for you, just scream  ;D

As I told you, I still think that reformat and reinstall of OS, or restoring your backup image, would be best possible thing you can do... after all, it will take you just few hours to reinstall everything, and other not-so important programs you had before, you can install after that during next few days without any pressure... just calm down, and everything will be fine. You should see my backups, and how concerned I am when I have to back up something... more than 80 Gb of my personal stuff, all those graphics I ever drew, all my songs, skins, animations, flash web site templates I did, logos, avatars and many many other things... when you spend more than 15 years by now on doing things like that, believe me, you don't wanna lose anything... and you easily learn how to back up your system... and best of all, you learn that you have to do that on regular basis...

Cheers !
Title: Re: Not Enabled?
Post by: Col Colt on May 20, 2005, 11:07:18 PM
It's odd, I can surf the Internet with no problem, access my program files, MailWasher Pro works (except for the help part) and so many other things work as before except the email and IE and those message boxes. Even my newly acquired ZA help box has the same message as many other programs. Today, I tried to access their HELP tab and got the ol' familiar, "Zone Labs Client has encountered a problem and needs to close." Too much of this is going on and I KNOW it's all related to something simple. That's the frustrating part of it all.

I may try BackUp My PC this evening. Don't know if it will work or not but as soon as I find the manual that came with the CD I may give it a shot. At this point, I don't thiink it would hurt. If I had 15 years of stuff on my computer I'd croak for sure!! I only have three years on mine...lot of research links I've saved besides the emails and Favorites I'd hate to loose but at this stage of the game...... :-\
Title: Re: Not Enabled?
Post by: szc on May 20, 2005, 11:13:19 PM
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...lot of research links I've saved besides the emails and Favorites I'd hate to loose but at this stage of the game......

That's easy to back up somewhere on floppy. Just copy those contents of My Documents folder, as well as your Favorites. If you still can access your old e-mails in Outlook Express, there are some neat utilities out there to back up complete Outlook Express profiles, e-mails, address book and much more...

So, that shouldn't be a problem at all... every single day when I have to replace some old system with brand new at our customers, I always have to back up those information first, before any other thing I need to do. So, that part, believe me, shouldn't give you that much problems as you think...

Cheers !
Title: Re: Not Enabled?
Post by: Col Colt on June 08, 2005, 01:25:57 AM
sZc-Just thought I'd let you know all is well once again in my household. The neighbors threatened to call in animal control so I finally gave up and took the computer to CompUSA about a week back and while they wanted to wipe out my hard drive, I told them if they couldn't find the problem to call me and I would pick it up as I had rather have at least some of the computers' files I had saves and all that research I had done, that to loose it all. They did a clean restore and about all I lost (far as I can tell) was all my Windows Updates. None appeared in Add/Remove programs so, I suppose it's back to square one with that. A few problems getting Spy Sweeper back to the last update I had but now that's ok as well.

Wanted to let you know they couldn't find anything in particular wrong...no spyware, no trojans or viruses-just some corrupt files that was causing the problem. Anyway, my appreciation for your efforts and wanted to let you know so that if anyone runs up on a similar problem all will know  the ill effects I had was not a result of any nasties I may have picked up, but;rather only some corrupt files. Many thanks once again.
Title: Re: Not Enabled?
Post by: szc on June 08, 2005, 01:44:51 AM
I'm really glad you finally solved your problems and let's hope those troubles are history now...

Take a look in here, few replies up there in this same thread (Reply #31 by me):

http://forum.avast.com/index.php?topic=13568.msg115366#msg115366

This is just a part from my reply:

Quote
...but still, I strongly believe that some of your essential Windows system files are corrupt or gone...

So, it looks like it was exactly what I told you... anyway, glad to see you happy finally !  ;D

Cheers !
Title: Re: Not Enabled?
Post by: Col Colt on June 08, 2005, 10:26:56 PM
I hope they're history as well. Twice in two and a half years experiencing something like that is quite enough! Maybe I'll just get a mac and not have to deal with Windows and all their updates and patches. :-\ I felt better about getting someone who was more familiar with a "clean install" than myself. I'm one of those who doesn't feel comfortable unless I know exactly what I'm doing. But, my girlfriend is back! :D
Title: Re: Not Enabled?
Post by: szc on June 08, 2005, 10:52:01 PM
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But, my girlfriend is back!  :D

Another good news !  ;D

Take care buddy !
Regards !