Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: aobrien on October 01, 2013, 02:46:32 PM

Title: Windows script host error at startup
Post by: aobrien on October 01, 2013, 02:46:32 PM

I had a virus alert and quarantined a dubious installation.

Now I get a script host error.   "can not find script file "c:\program files.....  up592.js"

Help I can't remove it!

Title: Re: Windows script host error at startup
Post by: Eddy on October 01, 2013, 02:59:48 PM

Get, install and run CCleaner (http://www.piriform.com/ccleaner)
Let it check the registry and fix the found problem(s).
Repeat the registry check untill nothing is found anymore.

Title: Re: Windows script host error at startup
Post by: aobrien on October 01, 2013, 04:29:34 PM

Thanks - I haven't used ccleaner for so long.  What an improvement!  I'll let you know if it works

Title: Re: Windows script host error at startup
Post by: aobrien on October 01, 2013, 05:30:06 PM

No joy.  Same error.

"Cannot find script file..."  I've checked the start up config and nothing suspicious.  No errors from cclean.  Looked through all installed programs but nothing I don't know.

This error occurred after I was installing a program (untrusted) - Installer for SummerSoft.  I was trying to get subtitles for a movie.  Bad choice.

No threat in the installer but then it tried to inject malicious software.

Avast did a great job stopping that, but now I suffer this error ever boot.

Title: Re: Windows script host error at startup
Post by: Eddy on October 01, 2013, 05:38:41 PM

start > run > regedit > search for up592.js > delete all entries it find

Title: Re: Windows script host error at startup
Post by: aobrien on October 02, 2013, 02:52:36 PM

Thanks but that was the first thing I tried and I couldn't find any reference to it.  Something else must be calling it I assume

Title: Re: Windows script host error at startup
Post by: Pondus on October 02, 2013, 02:57:34 PM

attach (not copy and paste) OTL diagnostic log, then Essexboy will take a look when he arrive later today

http://forum.avast.com/index.php?topic=53253.0

Title: Re: Windows script host error at startup
Post by: Asyn on October 02, 2013, 03:19:14 PM

Quote from: Pondus on October 02, 2013, 02:57:34 PM

attach (not copy and paste) OTL diagnostic log, then Essexboy will take a look when he arrive later today

@aobrien: Please reread Pondus' instructions..!!!

Title: Re: Windows script host error at startup
Post by: aobrien on October 02, 2013, 03:22:28 PM

Thanks for the flame.
Why do you think I removed my c/p...

I'm trying to work out how to attach.

Title: Re: Windows script host error at startup
Post by: aobrien on October 02, 2013, 03:24:54 PM

Righto got it

Title: Re: Windows script host error at startup
Post by: Pondus on October 02, 2013, 03:26:42 PM

Quote from: aobrien on October 02, 2013, 03:24:54 PM

Righto got it

now make coffee and wait.   ;)

Title: Re: Windows script host error at startup
Post by: Asyn on October 02, 2013, 03:27:07 PM

Quote from: aobrien on October 02, 2013, 03:22:28 PM

1. Thanks for the flame.
2. I'm trying to work out how to attach.

1. No flame, but a hint. (I'll remove your empty posts now.)
2. Follow the link in Reply #6 for instructions how to attach your logs.

Title: Re: Windows script host error at startup
Post by: essexboy on October 02, 2013, 04:06:44 PM

Let me know if this clears it

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  (https://dl.dropbox.com/u/73555776/OTL_Fix.GIF)
  
  

Code: [Select]

:Commands
[CREATERESTOREPOINT]

:OTL
O4 - HKLM..\Run: [TaskMngr] wscript.exe "C:\Program Files (x86)\Common Files\MSOfficeUpdt\up5962.js" File not found

:Commands
[resethosts]
[emptytemp]
[Reboot]

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

Title: Re: Windows script host error at startup
Post by: aobrien on October 03, 2013, 01:48:59 PM

Ok wow.  You are fantastic.  Time for me to have a look at OTL more deeply to try to work out what this did - but it has worked!   ;D

Title: Re: Windows script host error at startup
Post by: essexboy on October 03, 2013, 03:10:58 PM

All I did was remove the run key for that file :)

If you are happy run OTL and press cleanup to remove it and its associated folders