Avast WEBforum

Other => General Topics => Topic started by: cinnapatch on May 20, 2005, 06:10:51 PM

Title: Problem downloading skins
Post by: cinnapatch on May 20, 2005, 06:10:51 PM
I try clicking on get more skins from our  www server now and it says the operating system denied access to the specified file.

SO...went to www.avast.com.   When I tried downloading skins I got a sharing exception.   ???
Title: Re: Problem downloading skins
Post by: szc on May 20, 2005, 06:33:09 PM
No problems here on my side... everything works as it should work. I just re-downloaded few skins. Which link did you use ?

Try this :

http://www.avast.com/eng/skins.html
Title: Re: Problem downloading skins
Post by: HairBear on September 07, 2006, 01:38:35 AM
I am getting a sharing violation everytime I try to download a skin. What am I doing wrong?
Title: Re: Problem downloading skins
Post by: jbane09 on September 07, 2006, 02:01:22 AM
I am also getting the same error problem. I also tried the link from scz. Its still saying there is a sharing violation. Has anyone come up with the problem yet? If so please let me know.

Thanks,
Julie ::) ???
Title: Re: Problem downloading skins
Post by: drhayden1 on September 07, 2006, 02:04:13 AM
no problem here also szc....they download just fine...thanks again for the avatar! :)
Title: Re: Problem downloading skins
Post by: szc on September 07, 2006, 02:46:32 AM
I don't have those problems. Whenever I press on that link I always get official avast! skins download page. Take a look in here:

(http://img205.imageshack.us/img205/475/untitled1es7.jpg)
Title: Re: Problem downloading skins
Post by: bob3160 on September 07, 2006, 04:04:59 AM
Sorry but cinnapatch is correct.
There is a problem.
Here it is and it can be duplicated:

(http://img.photobucket.com/albums/v190/bob3160/ShellFTP/Sharing.png)


Title: Re: Problem downloading skins
Post by: szc on September 07, 2006, 04:12:39 AM
No problems here on my side... everything works as it should work. I just re-downloaded few skins. Which link did you use ?

Try this :

http://www.avast.com/eng/skins.html

But, from my reply to him, it is visible that I gave him a direct link to the downloading section on avast! server. It works I just tried it for who knows how many times by now.

EDIT: If there is something wrong with downloading skins from withing avast! GUI (skin browser with link), that means that Alwil guys need to check what's going on with code that controls these things.

I just checked it and it works also when I try to download skins from withing avast! GUI (skin chooser with that link at the bottom). It downloaded and installed skin immediatelly.
Title: Re: Problem downloading skins
Post by: bob3160 on September 07, 2006, 04:29:08 AM
Sorry Sasha not here. Downloading skin (9-11) from inside the settings window brings up the sharing violation.
Title: Re: Problem downloading skins
Post by: szc on September 07, 2006, 04:39:24 AM
I just tried and redownloaded all skins from the download section (using avast! GUI) and everything worked fine. I even tried to download 9-11 skin two times in a roll and still worked.

This is what Microsoft has to say about this issue... not much, but it says something about file being used by another application in the same time you are trying to download it. I believe "another application" in this case is still avast! , but I suspect there are some problems with administrator rights on computers having troubles with these things.

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/w2kmsgs/3400.asp
Title: Re: Problem downloading skins
Post by: szc on September 07, 2006, 04:42:49 AM
One thing just popped up to my mind... which is your default browser guys ? I've heard that these things can also happen if your default browser is something other than IE (not all though)...
Title: Re: Problem downloading skins
Post by: bob3160 on September 07, 2006, 04:50:54 AM
Using IE7 and am using the Adm. account. and as you can see from the error message, the offending file is ashSimpl
Title: Re: Problem downloading skins
Post by: szc on September 07, 2006, 05:00:17 AM
Well, it really works ok on my end, and I also believe on some other people too ( I see drhayden1 also doesn''t have problems with this issue). So it must be something else...

I also reported some ashSimpl.exe problems but it was crashing while scanning process is active. Alwil guys said they will be releasing some beta version of avast! or something like that during the next week. I hope it's gonna help. Also, someone should draw their attention to this thread, so they may have to check this one too.

This is the thread where I posted about the ashSimpl.exe crashing:

http://forum.avast.com/index.php?topic=23280.0

I know it has nothing to do with this thread, but this is second issue connected to ashSimpl.exe

Maybe it can lead them to the final solution.

Cheers !
Title: Re: Problem downloading skins
Post by: TedNelly on September 07, 2006, 05:06:58 AM
Just for info-sakes downloaded the new skin with FF without a hitch

Thanks for the new skin Sasha looks Great
Title: Re: Problem downloading skins
Post by: drhayden1 on September 07, 2006, 01:19:57 PM
it works just fine for me from the server(after i start avast! and click on get more skins from our www server now)  and throught the link(the one below) in netscape 8.1 and flock(the two browsers i use)as szc mentioned above :D

http://www.avast.com/eng/skins.html
Title: Re: Problem downloading skins
Post by: bob3160 on September 07, 2006, 04:47:27 PM
Unfortunately some of us can't use that function without getting the error.
What's strange is that I originally downloaded and installed Sashas's new avist skin.

I can select a new skin from the ones already available within the program.
However, I can not download any others without getting the sharing violation problem.
Even if i go to the website and select a skin from there and download it, the error appears.

Any comments from Alwil???
Title: Re: Problem downloading skins
Post by: igor on September 08, 2006, 10:40:28 AM
Is there a specific browser common for the problem? (like IE7, for example)
Title: Re: Problem downloading skins
Post by: szc on September 08, 2006, 02:00:34 PM
C'mon guys, Aliwl staff is asking a question to narrow the problem down and to help you...

All three guys - cinnapatch, HairBear and jbane09 posted only once and never replied back in this thread.

So far, we know for sure that Bob is on IE7 and he is having these problems... all we have to find out now is to hear from rest of the bunch that they also run IE7 as their default browser. I am sure Alwil guys will find out what's happening after you let them know what's the situation on your end.

Help us to help you  ;)
Title: Re: Problem downloading skins
Post by: drhayden1 on September 08, 2006, 02:39:07 PM
hey szc...just to reply again and let you know i have IE 6 as my default browser(but don't use)and the link inserted works just fine with IE6 :P
http://www.avast.com/eng/skins.html

and i have Netscape 8.1 and Flock as my main browsers and had no problem on both with the link or the www server one either.. ::)
have a good one szc :D

Title: Re: Problem downloading skins
Post by: szc on September 08, 2006, 02:49:10 PM
hey szc...just to reply again and let you know i have IE 6 as my default browser(but don't use)and the link inserted works just fine with IE6 :P
http://www.avast.com/eng/skins.html

and i have Netscape 8.1 and Flock as my main browsers and had no problem on both with the link or the www server one either.. ::)
have a good one szc :D

Yes no problems drhayden1, I know you have IE6 and some other browsers. Igor asked that question because he is suspecting that there must be somethig wrong in between avast! and new IE7, so if all those who reported those problems with sharing violation have IE7 as their default browser, Igor and guys may be able to narrow down what's causing that error.

It looks like we (on IE6) don't have those problems...

Cheers !
Title: Re: Problem downloading skins
Post by: bob3160 on September 08, 2006, 04:16:14 PM
This appears to be IE7 related.
I just downloaded it from the Website using FF 1.5 and
was able to install the 9-11 skin without any problems.
Title: Re: Problem downloading skins
Post by: szc on September 08, 2006, 04:39:51 PM
So it would be really good if Alwil check that too before they release new avast! beta update. They said they will include some fixes so avast! will finally work on Vista too. Well, why not including this fix too... otherwise people will not be able to download skins from withing avast! GUI. That also can be characterized as a program bug by some reviewers, and we all know how much they love to search for those glitches and attack our antivirus...

Igor, any idea what could be causing this problem with IE7 ?
Title: Re: Problem downloading skins
Post by: SNOWHITE on September 08, 2006, 07:14:20 PM
Hi :) I downloaded 4 skins , and had NO problems too. Firefox
Edit: No problem with Opera also
Title: Re: Problem downloading skins
Post by: bob3160 on September 08, 2006, 07:18:13 PM
Hi :) I downloaded 4 skins , and had NO problems too. Firefox
We already know it's IE7 related.  :)
Title: Re: Problem downloading skins
Post by: bob3160 on September 10, 2006, 02:16:47 PM
Is Alwil working on this problem?
Title: Re: Problem downloading skins
Post by: Vlk on September 10, 2006, 03:32:28 PM
Some people have reported this to be fixed in the 881 build. Can you confirm/deny?
Title: Re: Problem downloading skins
Post by: bob3160 on September 10, 2006, 04:45:21 PM
Some people have reported this to be fixed in the 881 build. Can you confirm/deny?
Thanks Vlk,
Count me among those that confirm it's fixed.  :) :)
Title: Re: Problem downloading skins
Post by: szc on September 10, 2006, 05:30:14 PM
If we just hear from those that came into this thread, actually started it, this whole picture would even get a nice golden frame to it ;)

Unfortunatelly we never heard back from them  ???
Title: Re: Problem downloading skins
Post by: bob3160 on September 10, 2006, 06:12:25 PM
Quote
If we just hear from those that came into this thread, actually started it
And how often does that happen....
Title: Re: Problem downloading skins
Post by: DavidR on September 10, 2006, 06:26:58 PM
Yes, it is very frustrating when the people you are trying to help don't respond to requests for more information.