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Consumer Products => Avast Mobile Apps => Avast Anti-Theft for Android => Topic started by: 88oldman on October 08, 2013, 05:14:20 PM

Title: Broken screen with antitheft what to do?
Post by: 88oldman on October 08, 2013, 05:14:20 PM

Hi support.
As the subject says, i have broken my screen and it is useless. I have used another phone with my sim and now when i put the sim back in the broken phone with the antitheft program i get the alarm message the phone has been lost or stolen!
All i want is to deactivate the antitheft program and set phone reset to factory settings. But i cant acces the phone memory from pc because of the mobile security i think. Can you please help me acces the phone memory from pc and delete antitheft when my screen is broken and useless??

Best regards

Title: Re: Broken screen with antitheft what to do?
Post by: Werner on October 08, 2013, 05:16:23 PM

answered via email.
please stick to one line of support.

Title: Re: Broken screen with antitheft what to do?
Post by: Tobias56 on October 17, 2013, 01:57:19 PM

Quote from: 88oldman on October 08, 2013, 05:14:20 PM

Hi support.
As the subject says, i have broken my screen and it is useless. I have used another phone with my sim and now when i put the sim back in the broken phone with the antitheft program i get the alarm message the phone has been lost or stolen!
All i want is to deactivate the antitheft program and set phone reset to factory settings. But i cant acces the phone memory from pc because of the mobile security i think. Can you please help me acces the phone memory from pc and delete antitheft when my screen is broken and useless??

Best regards

Just send a sms with the unlock command to your phone ??!!