Avast WEBforum

Other => Viruses and worms => Topic started by: JGM71201 on October 11, 2013, 12:50:06 AM

Title: Avast found threat inside.
Post by: JGM71201 on October 11, 2013, 12:50:06 AM

Avast found this threat and it said high priority.
programdata\...>AcroRd32.exe threat win32:Dropper-gen{drp}

I tried to copy it just like it read.

Do I remove it, delete it, move to chest or give step by step on how to resolve it.

What exactly is it?

Thanks

Title: Re: Avast found threat inside.
Post by: Michael (alan1998) on October 11, 2013, 01:12:13 AM

AdwCleaner/MBAM/OTL/AswMBR

http://forum.avast.com/index.php?topic=53253.0

Please attach the logs....

Also, Please run the suspected file through this site.

www.virustotal.com

Title: Re: Avast found threat inside.
Post by: JGM71201 on October 11, 2013, 01:17:22 AM

Thank you very much, after I run adware how do I attach the log here.

also how do I run the file through that site.

Thank you for your patience.

Title: Re: Avast found threat inside.
Post by: JGM71201 on October 11, 2013, 01:38:47 AM

I don't know whats going on here ,when I try and open  AdwCleaner it says it is already
open and in use by another application.

thanks 

Title: Re: Avast found threat inside.
Post by: Michael (alan1998) on October 11, 2013, 01:50:57 AM

hmmm. Try Safe Mode.

Also, when you reply here for Logs look at the middle of your screen of to the right. You'll see Attachments and other options. Click that then chose the file. For more then 1, just below the chose your file there is a button saying more attachments. Click that. I will notify Pondus to get Essex or someone. Thanks for the patience.

Note: Most Anaylsts or in bed right now I believe (Most are in the UK I think). So it'll be a while till they get online to help you.

Title: Re: Avast found threat inside.
Post by: JGM71201 on October 11, 2013, 02:22:21 AM

safe mode  I think I better have a friend come help me on that one. I have no idea how to do that or get back out of it.

Thank you.

Title: Re: Avast found threat inside.
Post by: mchain on October 11, 2013, 02:58:14 AM

**Deleted**

Title: Re: Avast found threat inside.
Post by: Michael (alan1998) on October 11, 2013, 03:03:44 AM

Quote from: mchain on October 11, 2013, 02:58:14 AM

Thanks for the link.  I come from here:  http://forum.avast.com/index.php?topic=136427.msg998188#msg998188 (http://forum.avast.com/index.php?topic=136427.msg998188#msg998188)

It's readily apparent that you've got issues beyond Adobe Air not installing that are serious enough to warrant the help of a certified malware expert.  Help is coming as soon as he/she picks up your thread. 

Only make the changes suggested by the malware expert and no other. 

I suggest to not make any more or further changes to your system unless told to do so by your malware expert.  Hold off on these changes you wish to make until you've been given the all clear from your expert, and please be patient, as this process may take some time to complete.  Making system changes to what we call a dirty system is really a waste of time, and will hamper your malware experts' efforts to cleanse your system.  Our motto here is to 'do no harm to a victim's system'.

You'll need to run these four programs:

• AdwCleaner
• Malwarebytes
• OTL
• aswMBR.exe

You'll find these four programs here:  http://forum.avast.com/index.php?topic=53253.0 (http://forum.avast.com/index.php?topic=53253.0)

You need to attach all four logs that result from running each program in your next reply.  Once that is done, I will contact a certified malware expert to help you.

BTW, you did good in pasting this url link from the other thread, certainly is ok to do that.

Quote from: alan1998 on October 11, 2013, 01:12:13 AM

AdwCleaner/MBAM/OTL/AswMBR

http://forum.avast.com/index.php?topic=53253.0

Please attach the logs....

Also, Please run the suspected file through this site.

www.virustotal.com

You just re-posted my post mchain

Title: Re: Avast found threat inside.
Post by: JGM71201 on October 11, 2013, 03:26:20 AM

Thanks so much!

I ran Malwarebytes  it found 0 threats do I need to upload or copy scan here?

thanks!

Title: Re: Avast found threat inside.
Post by: mchain on October 11, 2013, 05:05:53 AM

No, attach it and the other three logs.

Text box you are writing in, select "Attachments and other options" and select the Browse button to find your logs.  See .jpeg below my post.

Title: Re: Avast found threat inside.
Post by: JGM71201 on October 12, 2013, 12:37:06 AM

Thanks all is well now, my friend said avast caught it and it was taken care of.

I appreciate the help.

Title: Re: Avast found threat inside.
Post by: mchain on October 12, 2013, 08:20:08 AM

Good to hear that.

If need any further help, just post and we'll help as much as we can.  Anything amiss, come back if need be.

Title: Re: Avast found threat inside.
Post by: JGM71201 on October 12, 2013, 01:41:01 PM

Thanks so much,all of you do an outstanding job helping those o us who come here.

Title: Re: Avast found threat inside.
Post by: Michael (alan1998) on October 12, 2013, 01:48:07 PM

Glad I could help. Usually Essex would've helped you, but seems everything was taken care of by Avast!