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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Metheglin on October 12, 2013, 05:06:37 PM

Title: [Solved] 5GB of logs in less than a months use?
Post by: Metheglin on October 12, 2013, 05:06:37 PM

Hi, I've been using the free version for nearly a month and was thinking of upgrading but ran into this when I was running WinDirStat to free up some space. I have 5GB of .mdmp files nearly all of which are over 250MB each.

Surely this isn't normal, if it is are they safe to delete?

Running x64 Windows 8.

(http://i42.tinypic.com/rlkdgj.jpg)

Title: Re: 5GB of logs in less than a months use?
Post by: Secondmineboy on October 12, 2013, 05:10:17 PM

Looks like these are Mini Dumps. Do you have Debug Protocolling activated?

If you are not encountering any problems you can delete these.

Title: Re: 5GB of logs in less than a months use?
Post by: Metheglin on October 13, 2013, 09:03:20 PM

No idea what Debug Protocol is but something must be wrong, a day later and the size of the logs are now 6.74GB.

Title: Re: 5GB of logs in less than a months use?
Post by: Pondus on October 13, 2013, 09:13:53 PM

Try this

Controlpanel > ad/remove programs > avast > uninstall > repair option .... Wait a minute and reboot

Does it still continue?

Title: Re: 5GB of logs in less than a months use?
Post by: Metheglin on October 13, 2013, 10:58:58 PM

I've done as you suggested.

After 10 minutes I have another ~250MB .mdmp file and a crash log:

Unhandled exception: Address=76f8b6f9 Code=c0000008

Warning: Multiple calls to GenerateExceptionReport! Ignoring additional calls.Unhandled exception: Address=77afb6f9 Code=c0000008

Unhandled exception: Address=7766576f Code=c0000005

ERROR: Failed to write minidump.ERROR: GenerateCrashReport failed.Warning: Multiple calls to TopLevelExceptionFilter detected.Unhandled exception: Address=7781576f Code=c0000005

Warning: Multiple calls to TopLevelExceptionFilter detected.ERROR: Failed to write minidump.Unhandled exception: Address=7727bac5 Code=c0000008

Unhandled exception: Address=77bdb6f9 Code=c0000008

Unhandled exception: Address=77f1b6f9 Code=c0000008

Warning: Multiple calls to TopLevelExceptionFilter detected.ERROR: GenerateCrashReport failed.Warning: Multiple calls to GenerateExceptionReport! Ignoring additional calls.Warning: Multiple calls to TopLevelExceptionFilter detected.Warning: Multiple calls to TopLevelExceptionFilter detected.Unhandled exception: Address=77505a88 Code=c0000005

ERROR: Failed to write minidump.Warning: Multiple calls to TopLevelExceptionFilter detected.Unhandled exception: Address=7769b6f9 Code=c0000008

Unhandled exception: Address=77c73ea0 Code=c0000005

Title: Re: 5GB of logs in less than a months use?
Post by: Pondus on October 13, 2013, 11:22:36 PM

last suggestion, try a clean reinstall.....

Uninstall Utility  http://www.avast.com/uninstall-utility

Installation files http://www.avast.com/download-software

Title: Re: 5GB of logs in less than a months use?
Post by: Metheglin on October 14, 2013, 01:51:22 PM

Quote from: Pondus on October 13, 2013, 11:22:36 PM

last suggestion, try a clean reinstall.....

Uninstall Utility  http://www.avast.com/uninstall-utility

Installation files http://www.avast.com/download-software

Thank you, the problem now seems to be resolved :)

Title: Re: [Solved] 5GB of logs in less than a months use?
Post by: Pondus on October 14, 2013, 02:02:16 PM

jippiiiiii   ;D

your welcome