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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: The Uploader on October 14, 2013, 11:52:15 AM

Title: I need to start windows firewall to update some apps from the store
Post by: The Uploader on October 14, 2013, 11:52:15 AM
hello,

i want to open windows firewall service to update some apps from store but when i try to start windows firewall nothing happens also i closed Avast process nothing happen either .

so i need to start windows firewall without uninstalling avast.

thanks
Title: Re: I need to start windows firewall to update some apps from the store
Post by: Eddy on October 14, 2013, 11:57:35 AM
There is no need to start the windows firewall to get a app from a store.
What is making you think so?
Title: Re: I need to start windows firewall to update some apps from the store
Post by: The Uploader on October 14, 2013, 03:42:02 PM
Here You Are
Title: Re: I need to start windows firewall to update some apps from the store
Post by: essexboy on October 14, 2013, 03:53:52 PM
What error do you get when you try to start the firewall ?
Title: Re: I need to start windows firewall to update some apps from the store
Post by: The Uploader on October 14, 2013, 03:56:06 PM
nothing happens just the mouse pointer loads for a while
Title: Re: I need to start windows firewall to update some apps from the store
Post by: The Uploader on October 16, 2013, 12:11:46 AM
up
Title: Re: I need to start windows firewall to update some apps from the store
Post by: essexboy on October 16, 2013, 03:10:32 PM
Lets have a look at the services

Download and run farbar service scanner (http://download.bleepingcomputer.com/farbar/FSS.exe)

(http://i1224.photobucket.com/albums/ee362/Essexboy3/Farbar/FSS-1.jpg)

Tick "All" options.
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.

Please copy and paste the log to your reply.
Title: Re: I need to start windows firewall to update some apps from the store
Post by: The Uploader on October 16, 2013, 08:44:45 PM

Farbar Service Scanner Version: 13-09-2013
Ran by Magdy (administrator) on 16-10-2013 at 20:43:31
Running from "C:\Users\Magdy\Desktop"
Microsoft Windows 8 Enterprise  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
The start type of MpsSvc service is OK.
The ImagePath of MpsSvc service is OK.
The ServiceDll of MpsSvc service is OK.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll
[2012-07-26 02:07] - [2012-07-26 05:05] - 0331776 ____A (Microsoft Corporation) 6DBE7FE196F8E9D212DCC34EDDF7C3C1

C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll
[2012-07-26 02:08] - [2012-07-26 05:05] - 0210432 ____A (Microsoft Corporation) 9ACE7E657107EB51E5E89FD883F2FD2D

C:\Windows\System32\mpssvc.dll
[2012-07-26 01:40] - [2012-07-26 05:06] - 0904704 ____A (Microsoft Corporation) 411EA973A1961C287927DF13891EB41E

C:\Windows\System32\bfe.dll
[2012-07-26 02:00] - [2012-07-26 05:05] - 0718848 ____A (Microsoft Corporation) 407F85D5387EDBB665A7969DF4D4712B

C:\Windows\System32\drivers\mpsdrv.sys
[2012-07-26 04:23] - [2012-07-26 04:23] - 0074752 ____A (Microsoft Corporation) 36BF4D86F166ACBC14F0B8B8F90CBCEA

C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll
[2012-07-26 01:34] - [2012-07-26 05:08] - 3318784 ____A (Microsoft Corporation) C80DB258C195ACBF86ED42B53554EB28

C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MsMpEng.exe => MD5 is legit
C:\Windows\System32\svchost.exe
[2012-07-26 02:00] - [2012-07-26 05:08] - 0030208 ____A (Microsoft Corporation) 57350BEDE3834915B6145B67C71C7BDA

C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
Title: Re: I need to start windows firewall to update some apps from the store
Post by: essexboy on October 16, 2013, 09:04:27 PM
There does not appear to be a service problem

System File Checker
Press Windows Logo Key + X
Click on Command Prompt ( admin )
type SFC /SCANNOW
Let the process Finish
Reboot and then try the firewall
Title: Re: I need to start windows firewall to update some apps from the store
Post by: The Uploader on October 17, 2013, 12:50:02 PM
nothing has changed :(
Title: Re: I need to start windows firewall to update some apps from the store
Post by: Eddy on October 17, 2013, 12:53:37 PM
Give this a try: http://www.tweaking.com/content/page/windows_repair_all_in_one.html (http://www.tweaking.com/content/page/windows_repair_all_in_one.html)
Have it a try to repair the firewall.
Title: Re: I need to start windows firewall to update some apps from the store
Post by: The Uploader on October 17, 2013, 02:26:18 PM
sorry but i don't like these programs, the problem is by avast not the firewall problem the program disable windows firewall while installing so it's not a windows problem .

i guess i'll have to uninstall avast to update store apps then install it again :(
Title: Re: I need to start windows firewall to update some apps from the store
Post by: Eddy on October 17, 2013, 02:37:20 PM
The problem is with the windows firewall/security center.
The tool I mentioned is perfectly safe to use.
You don't have to like it, but if it solves the problem why not using it ?
Title: Re: I need to start windows firewall to update some apps from the store
Post by: The Uploader on October 17, 2013, 10:59:12 PM
if i uninstalled Avast windows firewall will works normally , avast disable windows firewall after installing so the problem by avast not windows problem !
Title: Re: I need to start windows firewall to update some apps from the store
Post by: essexboy on October 17, 2013, 11:00:53 PM
Have you tried a full uninstall - reinstall of Avast ?  Did you at any stage trial AIS
Title: Re: I need to start windows firewall to update some apps from the store
Post by: The Uploader on October 17, 2013, 11:11:44 PM
ok i'll try now 5 minute i'll give u a prove
Title: Re: I need to start windows firewall to update some apps from the store
Post by: essexboy on October 17, 2013, 11:12:12 PM
Download Uninstall Utility (http://www.avast.com/uninstall-utility) to your Desktop.
Download the correct version of Avast 
Avast Free (http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs5x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs5x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel

(https://dl.dropbox.com/u/73555776/aswclear.JPG)
----------
Title: Re: I need to start windows firewall to update some apps from the store
Post by: The Uploader on October 17, 2013, 11:35:34 PM
well, i've uninstalled it with the uninstall tool but the firewall didn't start then i ran the Windows Repair (All In One) and rebooted nothing has changed either . and i try to open windows defender it can't be opened like avast has disabled it and windows firewall permanently.

i don't know what to do may i install it in a virtual windows and see how can he affects the firewall ?
Title: Re: I need to start windows firewall to update some apps from the store
Post by: essexboy on October 18, 2013, 02:44:53 PM
Avast does not disable either the firewall or windows defender..  So something else is happening

Lets have a look at the system and see if anything appears.

Download OTL (http://oldtimer.geekstogo.com/OTL.exe)  to your Desktop
Secondary link (http://www.itxassociates.com/OT-Tools/OTL.exe)
(https://dl.dropboxusercontent.com/u/73555776/OTL_Main_Tutorial.gif)

netsvcs
BASESERVICES
%SYSTEMDRIVE%\*.exe
c:\program files (x86)\Google\Desktop
c:\program files\Google\Desktop
dir "%systemdrive%\*" /S /A:L /C
CREATERESTOREPOINT


Title: Re: I need to start windows firewall to update some apps from the store
Post by: The Uploader on October 20, 2013, 12:01:40 AM
well, i've installed a new windows then installed avast and the firewall was enabled and windows defender was disabled also store apps were updated successfully, now by chance i opened FW  it's status is red after it was greed 2 days ago but the firewall service is running normally is it ok or the fw is disable ?

and what can i do to enable windows FW again ?

thanks
Title: Re: I need to start windows firewall to update some apps from the store
Post by: essexboy on October 20, 2013, 11:21:41 AM
That states that you have AIS and it is managing the firewall functions
Title: Re: I need to start windows firewall to update some apps from the store
Post by: The Uploader on October 20, 2013, 04:30:18 PM
alright, thanks for help :)