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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Rigi0 on October 16, 2013, 09:27:22 AM

Title: unable to access some websites.
Post by: Rigi0 on October 16, 2013, 09:27:22 AM
Hello all, I'm a huge fan of avast and it has always been my first choice and my only recommendation to people. however recently I upgraded my pc to be able to handle the newer games, Since this update avast has been blocking websites such as: Google, Facebook and Youtube.
I've tried the 'fix' function, adding exceptions and even turning off the webshield.

How do i know its avast? It wasnt blocking them before i installed it and once I uninstalled it, problem solved. however I feel naked without avast. does anyone have any ideas or fixes for this?

btw, forgot to add...
I'm running windows 7 64 bit and the newest version of free avast
Title: Re: unable to access some websites.
Post by: Pondus on October 16, 2013, 09:31:28 AM
if avast is blocking sites for any reason there should be a warning pop-up .... do you see that?

do you have a firewall...if so what?
if you have a firewall with outbound protection, delete all avast rules in it, reboot and create new rules when it ask



Title: Re: unable to access some websites.
Post by: Rigi0 on October 16, 2013, 06:10:37 PM
No pop-up is displayed when trying to access pages. I have windows defender as the only firewall but I disable it.
Title: Re: unable to access some websites.
Post by: Para-Noid on October 16, 2013, 06:57:05 PM
Try a repair...Control Panel>Uninstall a Program>double click "avast">click "repair">reboot.  :)
Title: Re: unable to access some websites.
Post by: Rigi0 on October 16, 2013, 07:47:54 PM
I've tried the repair program, didn't work.
Title: Re: unable to access some websites.
Post by: Rigi0 on October 16, 2013, 08:46:33 PM
as of right now I have avast uninstalled to allow access to these sites.
Title: Re: unable to access some websites.
Post by: Pondus on October 16, 2013, 08:50:36 PM
attach OTL diagnostic log.  http://forum.avast.com/index.php?topic=53253.0

and Windows Defender is not a firewall....



 
Title: Re: unable to access some websites.
Post by: Rigi0 on October 16, 2013, 09:17:13 PM
Please see attached OTL attachment.

I built my computer yesterday, I doubt there is any malware infecting it yet as all I've done is download drivers from company websites.
Title: Re: unable to access some websites.
Post by: Pondus on October 16, 2013, 09:39:39 PM
OTL is a diagnostic program, so does not only show malware problems.  ;)


Title: Re: unable to access some websites.
Post by: essexboy on October 16, 2013, 10:04:40 PM
There a few minor errors with windows updates but I can see no indication of why it is blocking those sites, do you get any popups or warnings at all or does it just time out ?

Is it just certain sites that are being blocked with free access to others ?
Title: Re: unable to access some websites.
Post by: Rigi0 on October 16, 2013, 10:43:24 PM
I recieve no notification about it being blocked.
I'm unable to access, Google, facebook and youtube all else is fine. I tried accessing them on my laptop and no problems there it's just from my desktop. I uninstalled Avast yesterday and now i have not received any time outs on webpages.

updating windows should help fix those errors, correct?
Title: Re: unable to access some websites.
Post by: essexboy on October 16, 2013, 11:07:26 PM
Yes update windows..  You did not have any exceptions set in the URL blocker ?
Title: Re: unable to access some websites.
Post by: Rigi0 on October 16, 2013, 11:08:30 PM
url exceptions? as in wont block them?
I had added google in the url exceptions but it had not helped.
Title: Re: unable to access some websites.
Post by: Rigi0 on October 17, 2013, 03:34:42 AM
Updated windows, 140 updates and reinstalled Avast free. Problem still persists and only allows access once I turn off the webshield
Title: Re: unable to access some websites.
Post by: rroy676 on October 17, 2013, 03:39:53 AM
I have the same issue...when I disable sheilds...the websites work
Title: Re: unable to access some websites.
Post by: Rigi0 on October 17, 2013, 02:32:11 PM
well it appears as though I've solved my issue, however im not sure if my solution will leave me vulnerable.

for Win 7, 64 bit:

1) control panel/system and security/windows firewall
2) Advanced settings
3) inbound rules, I added 'AvastUI' from the avast folder and told it to allow connections
3) outbound rules, I added 'AvastUI' from the same folder and told it to allow connections.

and I now appear to be able to connect to google, facebook and youtube without disabling the realtime shield.
Title: Re: unable to access some websites.
Post by: Rigi0 on October 19, 2013, 12:44:02 PM
Bump,

Any thoughts on security risks? By doing what I described above.
Title: Re: unable to access some websites.
Post by: doktornotor on October 19, 2013, 01:01:43 PM
Bump,

Any thoughts on security risks? By doing what I described above.

You posted nothing about your OS, not even a screenshot of "blocked". Bumping won't help when there's desperate lack of info.

P.S. Windows Defender is NOT a firewall, and you should NOT use it together with Avast.
Title: Re: unable to access some websites.
Post by: Rigi0 on October 20, 2013, 02:58:47 AM
btw, forgot to add...
I'm running windows 7 64 bit and the newest version of free avast

I did post information about my OS, Theres nothing to screen shot unless you'd like a blank white browser.

"P.S. Windows Defender is NOT a firewall, and you should NOT use it together with Avast."
Also already addressed, I've previously stated that I've disabled it already.

Title: Re: unable to access some websites.
Post by: Hyncharas on October 30, 2013, 01:57:30 PM
The problem is being caused by the most recent version of the "Avast Online Security" v9.0.2006.53 - i.e., the Web Reputation plug-in...

Currently this seems to block functionality to ALL facebook games.  After disabling it, functionality returned.
Title: Re: unable to access some websites.
Post by: yaso.royal on November 06, 2013, 06:52:08 AM
me too geting same problem today >:(,, can any one help me,, not able to access any website,
when i disable the avast webshield i can able to access all websites
Title: Re: unable to access some websites.
Post by: SuperTommy on November 06, 2013, 09:26:25 AM
Same problem here, unable to access certain websites when Web Shield is on. When I disable it, everything is fine. Youtube, Facebook are some websites that won't load when Web Shield is on. It's fricking annoying.
Title: Re: unable to access some websites.
Post by: Asyn on November 06, 2013, 09:27:29 AM
Did you update to 9.0.2007 yet..??
Title: Re: unable to access some websites.
Post by: Lisandro on November 12, 2013, 08:21:21 PM
Did you update to 9.0.2007 yet..??
Now 9.0.2008 indeed :)
Title: Re: unable to access some websites.
Post by: hbang on November 12, 2013, 10:34:29 PM
dude, i can not even connect to this forum when avast is on ,lol wtf  ;D
yeah yeah win 8.1 all uptodate, no other firewall , security suite or jack
whats up Avast?

smell some kaspersky......
Title: Re: unable to access some websites.
Post by: hbang on November 13, 2013, 09:51:37 AM
Positive progress.
Updated win8.1 , uninstalled and repaired Avast, so far ok.

I will be back if   blocking occurs...