Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: crofty59 on October 16, 2013, 11:41:46 AM
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Updated to version 2014 9.0.2006 Pro version through version 8.0.1497 GUI all seemed to go okay.
Updated to version 2014 9.0.2006 Free Version Installed over the top of RC3 all seemed to go okay.
Since RC3 i have had longer shutdowns times min 5 minutes.
My question is will this be fixed in a future update.
Link to earlier post http://forum.avast.com/index.php?topic=136362.0 (http://forum.avast.com/index.php?topic=136362.0)
Other then the above thanks Avast for a awesome update.
Both comp xp pro 1 gb ram
Cheers :)
Reason for Edit: Placed a link in the post.
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I had a very long shutdown with 9.0.2006 on XP Pro SP3 last night. Haven't seen it on win7 32bit, fingers crossed.
This follows on from the problem with RC3 and XP, though towards the end it was intermittent, but still happening.
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first time avast user here, coincidenctly I have just done a Windows 8.1 Pro Clean install and installed avast Pro right away, no slow shutdown here
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first time avast user here, coincidenctly I have just done a Windows 8.1 Pro Clean install and installed avast Pro right away, no slow shutdown here
Well it would appear to only be an XP problem going by all the other reports on this issue.
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Still, no problems here with the final version. (And I rebooted several times already.)
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first time avast user here, coincidenctly I have just done a Windows 8.1 Pro Clean install and installed avast Pro right away, no slow shutdown here
Well it would appear to only be an XP problem going by all the other reports on this issue.
Oh sorry, I missed that, I am on Windows 8.1 x64
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It's not only XP problem. The only difference with Win7 and later is that the User Profile Service is more aggressive when forcefully unloading the hung up registry handles, so there is no slowdown. Just look in your event logs, there is a ID 1530 warning on every single shutdown.
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XP Machine, normally very fast. Avast 8 start up 52 secs, shutdown 5 sec.
Now with version 9.0.2006: Start up 41 secs, just as fast as without a antivirus, but shutdown: More than 5 minutes !!! THIS VERSION IS A DISASTER.
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It's not only XP problem. The only difference with Win7 and later is that the User Profile Service is more aggressive when forcefully unloading the hung up registry handles, so there is no slowdown. Just look in your event logs, there is a ID 1530 warning on every single shutdown.
I don't see this warning on my Win7 or Win8 system.
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me too.
usually shut down only takes about 5-10 seconds. after update it almost takes 5 minutes. i had to do force shut down twice.
same thing happen to restart
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Same problem on my XP Pro, very long shut down or remain with windows screen forever. >:(
Very annoying problem, please fix!
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As mentioned earlier there is a problem with the shutdown of XP machines. That takes over 5 minutes with this new version instead of the usual 5 seconds.
My question: Is it only XP or does anyone have seen this slow behaviour on Vista also? I want to know before I give my brothers persission to install Avast 9.0 on their Vista machines. I have told them not to do so yet. I've read somewhere else that the slow shutdown is also reported on Vista machines, but I am not sure. Win7 was fine b.t.w.
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As an avast user - So far the majority of reported cases in the avast forum have been on XP systems, so it does look that way. But that may not be 100% and there is a possibility that depending on the systems configuration and installed software there could be cases on other OSes, for a slightly different reason.
Given the huge number of differing system configurations out there, it is possible some other systems may be effected, but the ones seen here tend to be on XP.
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My question: Is it only XP or does anyone have seen this slow behaviour on Vista also? I want to know before I give my brothers persission to install Avast 9.0 on their Vista machines.
I have Vista, but haven't installed avast 2014 yet. I was planning on doing it tomorrow Friday. Now I'm getting leery after reading this thread. Because for sure my Vista shuts down very quickly right now. I would hate to suddenly encounter 5-minute shutdowns upon installing avast 2014. That would really bite.
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Count me in >:(
No problem when rebooting. Something I have done a dozen times since installing 2014. However I have shutdown my XP 4 times since installing avast! 2014 and twice I have had problems. Once it froze leaving just the cursor working and after 10 minutes I had to hard shutdown my comp, and last night I waited like 10 minutes while one program has to finnish shutdown ( to fast to see what it was ) and then windows has to backup my settings and finnished the closing process.
I have excluded all my security programs, old programs and files detected by avast! 8 Behavior Shield and Autosandbox. Mind you, my install was clean and I did no import settings.
Also I have 2 more members in the Spanish forum running XP with the same problem.
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First, I'd suggest doing a sfc /scanow to see if anything got munged.
Second, until the "problem" gets fixed, go with v. 8. I was having similar problems with v. 9, but no problems with v.8
Just my 2¢.
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First, I'd suggest doing a sfc /scanow to see if anything got munged.
Second, until the "problem" gets fixed, go with v. 8. I was having similar problems with v. 9, but no problems with v.8
Just my 2¢.
I did have the slow boot problem and did sfc /scannow . Have not experienced slow shutdown since. Few days now. Just saying. ;)
Edit:
From what I've read though, seems pretty unpredictable
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"From what I've read though, seems pretty unpredictable"
I agree. I'm glad the sfc did the trick (for now, anyway).
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I rather doubt this has anything to do with something being munged as you put it, or the inconsistency shouldn't be there, it would either be broken or not.
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I rather doubt this has anything to do with something being munged as you put it, or the inconsistency shouldn't be there, it would either be broken or not.
I agree. I have not done a chkdsk yet, may be this afternoon when I would be here to supervise. One person in the spanish forum did it and it did not fix the slow shutdown.
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Resolved. I am back to my original 5 sec shutdown on my XP SP3 machine.
What did I do?
1. I downloaded Avastclear.exe and aswclear.exe
2. Started Avastclear.exe and it asked me to restart in Safemode. Shutdown now was very fast!
3. Safemode started and Avastclear came up with Endpoint Protection (Plus) selected + path
4. Did Uninstall that + restarted in Safemode Again.
5. Did Avastclear again now uninstalled Avast Home server edition + Path
6. Did restart in safemode and now uninstalled Free/Pro/Internet security/Premier, nopath
7. Restarted in normal mode and there was no Avast present, so XP warned.
8. restarted in safemode and did aswclear.exe
9. Uninstalled version 8 and to be sure also version 7 and 6, all with nopath
10. Restarted again in normal mode and installed version 9.0.2006 again.
11. I prefer Avast with only file shield + language module installed, so no other shields and no tools.
12. Unchecked Google and Chrome stuff
13. Let the initial start scan run to the end.
13. Do all the settings you want. I prefer manual updates.
14. Shutdown now takes only 5 sec. I an relieved.
15. Restart is as fast as with no Antivirus installed. Super !
Can anyone confirm that these actions resolves your shutdown problem too?
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Resolved. I am back to my original 5 sec shutdown on my XP SP3 machine.
What did I do?
1. I downloaded Avastclear.exe and aswclear.exe
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.......................
Can anyone confirm that these actions resolves your shutdown problem too?
That was what I did when I installed avast! 9 clean and my first shutdown was fast but not the next the following day.
Ok. I did CHKDSK and it did not fix it. I ran sfc /scannow and the shutdown was as fast as it used to be. I am working now in my comp and later on will try to shut it down again and see what happens.
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No. sfc /scannow did not fix the problem, but I found this topic where Eddy seems to have found the cause of the problem.
http://forum.avast.com/index.php?topic=137113.msg1002696#msg1002696
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No. sfc /scannow did not fix the problem, but I found this topic where Eddy seems to have found the cause of the problem.
http://forum.avast.com/index.php?topic=137113.msg1002696#msg1002696
I had some issues with that KB as it didn't match up with my old MS Office version as there is no control panel entry for it, only for the individual office elements (excel and word) that I installed. But there is an other Kb contained in the topic, that I used.
I have posted a follow up in the other topic.
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No. sfc /scannow did not fix the problem, but I found this topic where Eddy seems to have found the cause of the problem.
http://forum.avast.com/index.php?topic=137113.msg1002696#msg1002696
Very informative topic.
I personally think I shouldn't have to manually do the changes as the shutdown problem as far as I am aware appeared in RC 2 and continued with RC3 and then the release Avast version 9. So for the time being I will just put up with the longer shutdowns.
I have this problem with 2 computers with Office 2003 installed
Is their any chance if a Avast representative will be able to enlighten me, is this problem being looked into, would be very much appreciated .
Cheers :)
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Count me in. Updated on Avast 9.
I'm on Windows XP, have logon screen with ctrl+alt+del.
When I log in fast enough - autoruns and registry (.../Run) autoruns do not start at all. More than that - windows won't shutdown (or I did not wait long enough) - if you did not wait long enough on the logon screen to start autoruns.
Solutions like removing ctfmon or using user profile hive cleanup seem strange. As all other software works fine without such workarounds!
Reverting to 8.
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Follow up to:
No. sfc /scannow did not fix the problem, but I found this topic where Eddy seems to have found the cause of the problem.
http://forum.avast.com/index.php?topic=137113.msg1002696#msg1002696
I had some issues with that KB as it didn't match up with my old MS Office version as there is no control panel entry for it, only for the individual office elements (excel and word) that I installed. But there is an other Kb contained in the topic, that I used.
I have posted a follow up in the other topic.
I tried the "For additional information about how to remove CTFMon.exe, click the article number below to view the article in the Microsoft Knowledge Base: 313176" link in the first KB article.
I then proceeded to For additional information about how to remove CTFMon.exe, click the article number below to view the article in the Microsoft Knowledge Base: 313176 and turn off 'advanced text services.' This does ultimately disable ctfmon, as A) WinPatrol Plus indicated this startup was being removed and B) was no longer listed in the msconfig startup tab.
Well long story short, after all of this when I came to shutdown last night, the dreaded slow shutdown in excess of 5 minutes.
So does this work or was it a bit of a fluke and the issue remains intermittent rather than fixed, for me the jury is still out.
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Guys, count me in. It finally did happen here, too. ;D
I had to (manually) kill AvastUI.exe for a successful shut down.
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Guys, count me in. It finally did happen here, too. ;D
I had to (manually) kill AvastUI.exe for a successful shut down.
Sorry to hear that Asyn " You were our only hope " ;D
It took 11 mins last night to shutdown. Nothing has worked for me >:(
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Sorry to hear that Asyn " You were our only hope " ;D
Well, bad luck then Hernan. ;)
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I don't know if this is of any interest, but I was having the same problems not being able to shut down WinXP. However I have now solved the problem.
I noticed that my log was giving me two errors that I did not have before installing avast! AV Free.
1. DCOM ERROR - GUID: {4991D34B-80A1-4291-83B6-3328366B9097} -
This event can occur when a large file is transferred from the Windows Update Server. A possible solution is to empty the contents of the "C:\Documents and Settings\All Users\Application Data\Microsoft\Network" folder.
Deleting this worked for me.
2. Event ID 7024 error. Background Intelligent Transfer Service (BITS) does not start
Run the fix: WindowsXP-KB969632-x86-ENU.exe
This also worked for me
I can now shut down normally (say about 5 seconds) without the system hanging on the login (logout?) screen
Maybe this will work for you. Although I am a qualified tech, I am not clever enough to know why it worked. Maybe avast! coders will understand.
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Do not have any of those errors in event viewer.
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Do not have any of those errors in event viewer.
@ jdwebb2
Neither did I, so whilst this may have resulted in a slow/stalled shutdown, that appears different to the issue we are experiencing.
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Resolved. I am back to my original 5 sec shutdown on my XP SP3 machine.
What did I do?
1. I downloaded Avastclear.exe and aswclear.exe
2. Started Avastclear.exe and it asked me to restart in Safemode. Shutdown now was very fast!
3. Safemode started and Avastclear came up with Endpoint Protection (Plus) selected + path
4. Did Uninstall that + restarted in Safemode Again.
5. Did Avastclear again now uninstalled Avast Home server edition + Path
6. Did restart in safemode and now uninstalled Free/Pro/Internet security/Premier, nopath
7. Restarted in normal mode and there was no Avast present, so XP warned.
8. restarted in safemode and did aswclear.exe
9. Uninstalled version 8 and to be sure also version 7 and 6, all with nopath
10. Restarted again in normal mode and installed version 9.0.2006 again.
11. I prefer Avast with only file shield + language module installed, so no other shields and no tools.
12. Unchecked Google and Chrome stuff
13. Let the initial start scan run to the end.
13. Do all the settings you want. I prefer manual updates.
14. Shutdown now takes only 5 sec. I an relieved.
15. Restart is as fast as with no Antivirus installed. Super !
Can anyone confirm that these actions resolves your shutdown problem too?
I'll have to try that ... I had the same problem of a shutdown-time of about 5 minutes (!) – then uninstalled avast 9 with avastclear; now shutdown-time is some seconds (about 10 to 20).
But I also had no tray-icons with avast 9 ... I'll try several things an see how it will behave ...
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http://forum.avast.com/index.php?topic=137113.15
Simple way, Start > Run and type in msconfig and hit OK. Go to Startup tab and look for ctfmon and uncheck it. To make sure it doesn't run go to Control Panel > Regional and Language options, then Language tab and click on Details button then go to Advanced tab and check Turn of advanced text services and OK out. Reboot computer and ctfmon will no longer start up. I don't think this is too complicated even for unsophisticated users and is quite safe. Everything can be undone easily if at some future date you need advanced text service for MS Office :)
I did what canopus suggested.
It worked for me as now my shutdown time has gone back to the way it was before I updated to version 2014.
Cheers :)