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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: EmoHobo on October 18, 2013, 04:37:58 AM

Title: Unable to shut off computer since recent Avast 9 update in XP.
Post by: EmoHobo on October 18, 2013, 04:37:58 AM
What happens is I click restart and nothing happens then after several minutes it says that ctfmon.exe has become inactive and it begins to shutdown, however it never goes past the blue screen that says "logging off..."  This never happened at all until I updated to Avast 9.  Virus Scans came back clean and I'm unsure how to prevent it from doing this because it's very annoying.

Edit: Disabling ctfmon.exe seemed to fixed the issue, as I rarely use alternative input methods, I see no reason to have it enabled.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: Eddy on October 18, 2013, 05:26:03 AM
Give this a try: http://support.microsoft.com/kb/282599 (http://support.microsoft.com/kb/282599)
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: EmoHobo on October 18, 2013, 05:41:06 AM
Give this a try: http://support.microsoft.com/kb/282599 (http://support.microsoft.com/kb/282599)
Appreciate the link, but I imagine ctfmon.exe did not like avast 9 or the other way around because disabling ctfmon cleared the issue up.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: Eddy on October 18, 2013, 06:16:54 AM
Personally I have not problems with avast/ctfmon/xp. But I do not have MS-Office installed. I use OpenOffice. It looks to me the problem is how MS-Office is using ctfmon.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: EmoHobo on October 18, 2013, 06:26:01 AM
Yeah, I haven't had MS Office installed on this computer in years, probably why it's having an issue, but before the install of Avast 9 there was no issue, but it doesn't matter, I never use ctfmon's features so I have no issue disabling to continue to have Avast's great service.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: Canopus on October 19, 2013, 03:15:58 PM
Thanks for this. I noticed the other day that I was beginning to have problems with XP shutting down after updating Avast program and that ctfmon seemed to be causing this as it failed to close. I've now disabled it and hope that resolves the issue.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: DavidR on October 19, 2013, 05:24:34 PM
I don't have Office XP installer either, but I do have an even earlier Office 97 installed with only Word and Excel installed.

So the instructions on that KB don't match up as there is no MS Office entry in add remove programs only entries for Excel and Word. When trying it for the excel requests the CD to continue and there is no Maintenance Mode Options dialog box, but there is a Maintenance dialog. But as this is for excel there is no 'Office Shared Features' option.

The control Panel options mentioned in the KB282599 don't match my XP Pro control panel, so there doesn't appear to be a tidy way in which to shout down these options. But this http://support.microsoft.com/kb/313176/EN-US (http://support.microsoft.com/kb/313176/EN-US) gives an alternative way to disable ctfmon.exe, but there are no end of dire warnings about disabling ctfmon, so many won't want to go down this path.

Not to mention, that for every user that is effected by this issue to have to manually do something, that quite frankly would scare the pants of most users isn't acceptable.

Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: Canopus on October 19, 2013, 06:09:13 PM
Simple way, Start > Run and type in msconfig and hit OK. Go to Startup tab and look for ctfmon and uncheck it. To make sure it doesn't run go to Control Panel > Regional and Language options, then Language tab and click on Details button then go to Advanced tab and check Turn of advanced text services and OK out. Reboot computer and ctfmon will no longer start up. I don't think this is too complicated even for unsophisticated users and is quite safe. Everything can be undone easily if at some future date you need advanced text service for MS Office :)
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: DavidR on October 19, 2013, 08:03:38 PM
There should be no need to uncheck it in msconfig, it isn't in my msconfig listing, so presumably taking the other actions removes it.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: EmoHobo on October 20, 2013, 05:46:32 AM
I just used CCleaner, pretty lazy of me, but that worked.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: Canopus on October 20, 2013, 11:58:03 AM
I actually use the old versi8on of Spybot S&D to alter Startup which is much more efficient to the conventional Windows procedure, but, above is the long Winded Windows way which is best to learn before taking short cuts :)
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: Canopus on October 20, 2013, 12:04:40 PM
There should be no need to uncheck it in msconfig, it isn't in my msconfig listing, so presumably taking the other actions removes it.

Sorry, but, you can only say that for yourself. Many people have it checked in msconfig which is why it starts up. If one has it checked in msconfig then one "needs" to uncheck it to stop it starting up on boot. I think you meant to write "I don't need to uncheck it in msconfig as it's not there for me." :)
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: Eddy on October 20, 2013, 12:21:54 PM
Personally, I just remove the entry from the registry directly.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: DavidR on October 20, 2013, 01:40:38 PM
There should be no need to uncheck it in msconfig, it isn't in my msconfig listing, so presumably taking the other actions removes it.

Sorry, but, you can only say that for yourself. Many people have it checked in msconfig which is why it starts up. If one has it checked in msconfig then one "needs" to uncheck it to stop it starting up on boot. I think you meant to write "I don't need to uncheck it in msconfig as it's not there for me." :)

Well that cuts both ways, as you could not say what is in other users msconfig listing is going to be the same as yours.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: DavidR on October 20, 2013, 01:57:00 PM
Personally, I just remove the entry from the registry directly.

But many people won't want to be messing with their registry and the real question is why should they have to, shouldn't the ultimate fix come from avast and so far we have seen no avast input on this.

Follow up on my previous post Reply #6:
I tried to uninstall Alternative User Input as outlined in the KB Eddy gave, but none of the settings matched my system, it it refers to MS Office XP, which I don't have.

So I tried the "For additional information about how to remove CTFMon.exe, click the article number below to view the article in the Microsoft Knowledge Base: 313176" link in the first KB article.

I then followed the additional information about how to remove CTFMon.exe, and turn off 'advanced text services.' This does ultimately disable ctfmon.exe, as A) WinPatrol Plus indicated on this change and B) was no longer listed in the task manager process list.

####
Well long story short, after all of this when I came to shutdown last night, the dreaded slow shutdown in excess of 5 minutes happened again.

So does this work or was it a bit of a fluke and the issue remains intermittent rather than fixed, for me the jury is still out. It could be that this process doesn't fully remove this as there are many references to ctfmon.exe in the registry. I will remove those and see if that resolves it after I have rebooted a couple of times.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: DavidR on October 21, 2013, 04:51:31 PM
Update from my Reply #14:
Removed several (5-6) entries relating to ctfmon.exe from the registry. My first shutdown after editing the registry was also slow, as that is/was just removing the registry entries, so the process may have been running in the background. The shutdown at the end of the night was back to normal, but will still have to be tested over a few shutdowns, to ensure this is consistent.

@@@@
These types of action certainly aren't recommended, for many people editing the registry is the last thing that they want to do.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: iroc9555 on October 21, 2013, 05:13:52 PM
But many people won't want to be messing with their registry and the real question is why should they have to, shouldn't the ultimate fix come from avast and so far we have seen no avast input on this.

+1

I do not even want to mess with Office 2007. This is my working computer and I need Office top shape for my work. Something goes wrong with how office works, even if I did everything right, and I can loose an afternoon work installing office again, not to mention all I have to do to in deactivating speech and writing recognotion to get rid of CTFMon.exe.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: DavidR on October 21, 2013, 06:27:19 PM
But many people won't want to be messing with their registry and the real question is why should they have to, shouldn't the ultimate fix come from avast and so far we have seen no avast input on this.

+1

I do not even want to mess with Office 2007. This is my working computer and I need Office top shape for my work. Something goes wrong with how office works, even if I did everything right, and I can loose an afternoon work installing office again, not to mention all I have to do to in deactivating speech and writing recognotion to get rid of CTFMon.exe.

Yes, for me it isn't such an issue as I don't use Alternative User Input, so I was willing to give it a try for test purposes only. And if required I could revert using my last hard drive image.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: happysurf on October 22, 2013, 08:28:20 AM
Simple way, Start > Run and type in msconfig and hit OK. Go to Startup tab and look for ctfmon and uncheck it. To make sure it doesn't run go to Control Panel > Regional and Language options, then Language tab and click on Details button then go to Advanced tab and check Turn of advanced text services and OK out. Reboot computer and ctfmon will no longer start up. I don't think this is too complicated even for unsophisticated users and is quite safe. Everything can be undone easily if at some future date you need advanced text service for MS Office :)
The workaround works perfectly, XP now shut down in 4 sec.  :)
Thanks.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: ManfromUN on October 22, 2013, 10:44:02 AM
When I unchecked CTFMON in MSCONFIG my XP Machine wouldn't start at all. Before that, Avast 9.0 worked well. But with CTFMON unchecked the desktop wouldn't load. The Startbutton and Taskbar stayed blue. I had to return to Avast 8,0......
So for one it's a solution, for another it's a disaster.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: crofty59 on October 23, 2013, 10:35:56 AM
Simple way, Start > Run and type in msconfig and hit OK. Go to Startup tab and look for ctfmon and uncheck it. To make sure it doesn't run go to Control Panel > Regional and Language options, then Language tab and click on Details button then go to Advanced tab and check Turn of advanced text services and OK out. Reboot computer and ctfmon will no longer start up. I don't think this is too complicated even for unsophisticated users and is quite safe. Everything can be undone easily if at some future date you need advanced text service for MS Office :)

I did the above and all is back to a normal shut down for me. Thanks :)

Cheers
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: xtinguish on October 23, 2013, 12:53:56 PM
Removing CTFMON also worked for me in Windows XP SP3. Thanks.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: Cluster-Lizard on October 23, 2013, 01:26:53 PM
This seems relevant:-

http://support.microsoft.com/kb/282599
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: DavidR on October 23, 2013, 02:04:19 PM
This seems relevant:-

http://support.microsoft.com/kb/282599

Yes it is and it was in Reply #1 of this topic.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: happysurf on October 24, 2013, 08:07:10 AM
Simple way, Start > Run and type in msconfig and hit OK. Go to Startup tab and look for ctfmon and uncheck it. To make sure it doesn't run go to Control Panel > Regional and Language options, then Language tab and click on Details button then go to Advanced tab and check Turn of advanced text services and OK out. Reboot computer and ctfmon will no longer start up. I don't think this is too complicated even for unsophisticated users and is quite safe. Everything can be undone easily if at some future date you need advanced text service for MS Office :)
The workaround works perfectly, XP now shut down in 4 sec.  :)
Thanks.
Unfortunately ctfmon.exe is loaded again and the problem is still here but I found on internet this interesting small program called "Ctfmon Remover" http://www.gerhard-schlager.at/en/projects/ctfmonremover/
Tested and works. :)
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: xtinguish on October 24, 2013, 12:39:53 PM
I used Ashampoo Winoptimizer to prevent CTFMON from starting and it doesn't reload again. This gives the option to start it again once Avast sort this problem out.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: iroc9555 on October 27, 2013, 03:45:53 AM
I don't know about you guys, but my last 4-5 shutdowns, since 2 days ago, have been uneventful. Fast as always.. Did avast! fix something through streams updates or VPS ?
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: crofty59 on October 27, 2013, 10:59:42 AM
Simple way, Start > Run and type in msconfig and hit OK. Go to Startup tab and look for ctfmon and uncheck it. To make sure it doesn't run go to Control Panel > Regional and Language options, then Language tab and click on Details button then go to Advanced tab and check Turn of advanced text services and OK out. Reboot computer and ctfmon will no longer start up. I don't think this is too complicated even for unsophisticated users and is quite safe. Everything can be undone easily if at some future date you need advanced text service for MS Office :)

I did the above and all is back to a normal shut down for me. Thanks :)

Cheers

Hi iroc9555
I have reset ctfmon and advanced text services back to normal boot up.
I have done 3 reboots and are back to a normal reboot.

Don't know if Avast fixed anything or not.
If I start getting long reboots/ shutdowns I will post here.

Cheers
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: Yance on October 27, 2013, 11:37:46 AM
Oh, i think just me got this problem. Hope next update will fix it.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: Canopus on October 27, 2013, 11:46:21 AM
You may find it's not so much a problem with Avast as with cftmon.exe. It is reported to cause issues with several applications, see here for an example:
http://actualtools.com/forum/read.php?FID=9&TID=63
and also this very informative article on it with so9lutions:
http://www.howtogeek.com/howto/windows-vista/what-is-ctfmonexe-and-why-is-it-running/
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: Le Boule on October 27, 2013, 04:20:23 PM
Advice ref disabling ctfmon - worked great.  Thanks for sharing that, Canopus!   :)

But

I've got friends (who seek my advice regarding computer issues) who are still using XP and some are definitely "unsophisticated" users.   While I've been encouraging them to retire XP and go to W7 or W8 I'm recommending they not upgrade to the new version of Avast on their XP computers until this issue is resolved by Avast.  :-\

To clarify - is this issue only occurring in XP Pro? 
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: xtinguish on October 27, 2013, 10:29:24 PM
It is also occurring in Windows Home XP SP3.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: Canopus on October 28, 2013, 11:06:03 AM

To clarify - is this issue only occurring in XP Pro?

I remember when trouble shooting my computer boot up problem where it was freezing when launching services I found it was related to Avast services and the work around was to select to haver Avast services started after all other services had started. It solved the issue. I also read in that thread and seen it mention in other threads that the new version of Avast wasn't tested as thoroughly as it should have been with XP.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: DavidR on October 28, 2013, 01:35:19 PM

To clarify - is this issue only occurring in XP Pro?

I remember when trouble shooting my computer boot up problem where it was freezing when launching services I found it was related to Avast services and the work around was to select to haver Avast services started after all other services had started. It solved the issue.

I also read in that thread and seen it mention in other threads that the new version of Avast wasn't tested as thoroughly as it should have been with XP.

I don't know where you get your stats from to say "Avast wasn't tested as thoroughly as it should have been with XP" and speculation within the forum certainly isn't proof. There were many regular forum members who are XP users involved in the longest duration beta testing for the new program version.

I think that in all there were 100,000 who partook in the beta testing, I don't know what the breakdown of OSes is, but if it is anything like the overall market share of OSes, then XP should have had reasonable representation. But, the only people who could possibly confirm numbers are avast.

Of course there was nothing to stop you from participating in the beta trial.
Title: Re: Unable to shut off computer since recent Avast 9 update in XP.
Post by: EmoHobo on November 05, 2013, 11:05:06 AM
Did the newest update fix the issue for anyone, I notice I have ctfmon running and no issues.