Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Anacunga on October 20, 2013, 12:14:23 PM
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Avast cannot be correctly installed as the finishing window does not fit on the PC screen with netbook (1024x600) ... the button is outside the window and not clickable ... there is no button visible to click!
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1024 x 600 ? That is not a normal setting. Make it at least 1024x840
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What's up??? My Netbook has physically a 1024x600 display; it cannot display more (yeah, OK – XP allows keyhole view – but I don't wanna use that just for installing a piece of software)! Or are you willing to pay me all new PCs or what??? :P
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Have you tried just simply changing the resolution?
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Sorry – but you are not aware of the problem: if the PHYSICAL RESOLUTION does not allow more than 1024x600 pixels, you PHYSICALLY cannot see anything that is bigger than that!
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Can you use Tab to move the focus to the "submit" button?
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What sense does it make to "tab" to some invisible button if you don't what button does exist?? What if you "tab" to some "cancel installation (and uninstall all)" button? You don't know IF there is any button, of if there are several buttons ...
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Have you checked if there are newer graphic drivers?
Sometimes they solve the problem.
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First of all: all the PCs are kept up-to-date with all system-updates, drivers, BIOSes etc.
And how should a graphics driver make a too big window smaller???
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Yes of course. The LCD has its native resolution - even if it could be changed it would look like crap.
If you set the task bar so that it is visible when you hover the cursor at the bottom of the screen,
you may be able to get the Taskbar icon to display for the installer.
Right click it and select "move". From there you can use the arrow keys to make the main
installer window move up or down or side to side.
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You can make the taskbar auto-hide – then you only have a small strip left – but: that does not help: you cannot smaller the window in height – and if you put the window higher than the upper screen end it automatically springs down to show the entire head-bar; you then just see the upper end of something like a button where you could click on (cursor is changing) – but you cannot read what will happen if you click that button.
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You can however use the keyboard to move the window so the button(s) will be visible.
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You can however use the keyboard to move the window so the button(s) will be visible.
No, you can't – as the window cannot be moved higher than the top line corresponding to the top of the display – and the buttons are below pixel 600 ( the uppermost button starts at about 590 – not even enough to make visible what is written on that button) – measured in the vertical!
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If you don't know how it doesn't mean it can't be done.
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I did – and the window itself always jumps down to be below the top of the screen. THAT window you cannot move higher than the top of the screen; you can try, but it immediately and visibly jumps down to have the uppermost line on top of the screen and not above!
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I had this on my Acer Aspire One, Win7 Starter (32bit) 10.1", 1024X600 screen, you have to get a little creative.
First I dragged the task bar over to the left side that gave more top to bottom space, then you can use the Tab key and watch out for the focus changing in the fields, having unchecked the chrome options. You should be able to see the two chrome boxes, tab until you see the focus change to that box 1. again should move into box 2. the next tab would take you to the first of the google (terms of use) box 3. then the second one (privacy policy) box 4. finally the tab would take you what is the unseen Continue button (5.) now you should be able to click the Enter key.
That should complete the process. A pain in the rear yes but at least you should be able to complete the process.
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Btw: I simply could have set screen resolution to something more than 600 in height (this is possible with WinXP (but not with Vista/W7) – and then by moving the mouse over the edge, the screen itself moves below the view (like "virtual desktop" control panel on oldfashioned MacOS 7.5); that's the "keyhole view mode"); but that does not solve the problem if you don't have winXP!
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Which is why I mentioned using the tab function to move between fields, because my netbook is on win7.
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It is unreasonable to offer, as a "solution", something that requires that a potential Avast customer go research this issue in the forums for a "workaround" requiring them to trust that whomever is providing the instructions to "press TAB twice, left-arrow once, down-arrow three times, hop on one foot and sacrifice a chicken on a Tuesday after a full moon" will actually work and do no harm is simply offering unicorns and rainbows for what is being passed off as "technical support".
You know what the real workaround will be? Uninstall this junk software and install something that ... works. The first time.
This is not something that needs a workaround. It is something that the UI designers that ignored physical constraints like a 800x600 maximum phyisical screen resolution, which is very common in netbooks and older tablets, should be held accountable for by misunderstanding the word "requirement", and entered as a DEFECT in the product to be corrected and fixed.
It should be reported to Avast Technical Support (I did) and I won't use Avast products or recommend same until it is. In the software development industry, it's called a critical block bug/defect -- when a customer cannot install your software due to your UI design *choices*.
In the end if Avast doesn't want to support such 1024x600 or 800x600 screen resolutions, then the installer should detect this and explain to the user that the installation is being terminated for this reason. But they didn't, so the UI requirement to support this resolution should stand, and Avast should fix the defect.
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It wasn't offered as a solution, but a workaround, by one avast user to another, I have no more control over the UI design than any other avast user.
Is it unreasonable to try and help someone get round this problem, as waiting for a UI change isn't reasonable either.