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Avast Products => Avast Free Antivirus / Pro Antivirus / Internet Security/ Premier => Topic started by: Sn00pY on October 21, 2013, 04:36:47 PM

Title: Avast is Killing my P.C.! help please.
Post by: Sn00pY on October 21, 2013, 04:36:47 PM
hi all, i got a few problems with the recent avast update, to 2014.

problem 1. my windows 7 now reports that, i no longer have an antivirus and / or that my current anti-virus software is offline.
problem 2. scanning my pc (quick scan or full scan) cause BSoD
problem 3. my Anti-Malware software is detecting the Avast folder (installation dir) as containing malicous content and keeps getting deleted.
problem 4. Avast reports "everything is good", when i disable all my other security features (anti-malware n such), but when i start my anti-malware software, it deleted avast. forcefully.
problem 5. teamviewer software is detected as a "MyDoom" Trojan (although, several other anti-viruses do not report such a thing, nor do i have any of the normally generated files, by said trojan) when downloaded from the offical site.
problem 6. my firewall reports Avast attempting to IP Spoof my network, and attempting to send packages of all my ports to a remote host.
problem 7. Avast Causes 60% of my software to crash. (games, browser, steam, windows update, etc)

*please note ; avast was downloaded from Avast.com and all patches / software updates where downloaded via the update feature*

any one got any suggestions. how to fix these problems?

or can suggest a better None B*** S*** anti-virus that doesn't come packed with.. this horse manure.

Thank you

Sn00pY
Title: Re: Avast is Killing my P.C.! help please.
Post by: Eddy on October 21, 2013, 04:45:21 PM
1)
It is a known bug in the windows security center. Often 1 or 2 reboots solve it. If not, reset the security center.

2)
What is the exact message on the bsod?

3)
Looks like you are using a non trusted and/or crappy malware scanner. What is the name of it?

4)
See 3)

5, 6, 7)
They all can be caused by malware. Please follow the instructions as mentioned here: http://forum.avast.com/index.php?topic=53253.0 (http://forum.avast.com/index.php?topic=53253.0)
Title: Re: Avast is Killing my P.C.! help please.
Post by: Sn00pY on October 26, 2013, 12:19:32 PM
hi, sorry for the delay, works been keeping me busy.

2. the BSOD, is an access violation, to read only memory.
3. i use Malwarebytes' Anti-Malware
Title: Re: Avast is Killing my P.C.! help please.
Post by: Arnold72 on October 26, 2013, 12:42:15 PM
1)
It is a known bug in the windows security center. Often 1 or 2 reboots solve it. If not, reset the security center.

2)
What is the exact message on the bsod?

3)
Looks like you are using a non trusted and/or crappy malware scanner. What is the name of it?

4)
See 3)

5, 6, 7)
They all can be caused by malware. Please follow the instructions as mentioned here: http://forum.avast.com/index.php?topic=53253.0 (http://forum.avast.com/index.php?topic=53253.0)

Im sorry but i disagree with your statement that its a known bug in security center.
If so then everyone would be experiencing this,but not everyone is and that includes me.
Title: Re: Avast is Killing my P.C.! help please.
Post by: doktornotor on October 26, 2013, 01:01:01 PM
Im sorry but i disagree with your statement that its a known bug in security center.
If so then everyone would be experiencing this,but not everyone is and that includes me.
.
You can disagree all you want, a quick Google check tells pretty quickly that this WMI repository thing has been broken from the very first time it's been introduced in XP and never fixed properly, up to and including Windows 8.1. It's simply extremely unreliable and flaky, error prone, extremely easy to corrupt and in general sucks goats nuts and causes completely useless noise from users. Relying on whatever it tells you is extremely foolish.

All that infamous Action Center does there is to run a WMI query like ‚Äúselect * from AntiVirusProduct‚ÄĚ on the root/SecurityCenter2 namespace and return OK or not depending on values of productUpToDate, onAccessScanningEnabled etc. that the query returned. Sure like hell, any native diagnostics coming with security products is magnitudes of order more reliable than this.
Title: Re: Avast is Killing my P.C.! help please.
Post by: Eddy on October 26, 2013, 01:01:51 PM
Arnold, a bug doesn't mean that everyone experience it. Each system is unique. Different hardware, different software, different settings etc. etc.

Snoopy, let us start with checking unusual/unwanted things.
Please follow these instructions: http://forum.avast.com/index.php?topic=53253.0 (http://forum.avast.com/index.php?topic=53253.0)
Title: Re: Avast is Killing my P.C.! help please.
Post by: Arnold72 on October 26, 2013, 01:12:58 PM
Sorry but those replies simply are not good enough.
Answer me this...

Avast and other security products have been running with the security center just fine in the past and yet suddenly we are supposed to believe that the security center as if by magic has now suddenly become corrupt.

Is it not the basic job of security companies to ensure that their products can harmonize with basic windows components.
The security center in windows 7 has not changed since its conception and avast has run without issues in this capacity.

And yet now avast 9 does not run with security center for whatever odd reason so where do you think the problem lays.?
Its obvious the new version is to blame and should be corrected forthwith.

Thanks.
Title: Re: Avast is Killing my P.C.! help please.
Post by: doktornotor on October 26, 2013, 01:16:28 PM
Answer me this...
Avast and other security products have been running with the security center just fine in the past and yet suddenly we are supposed to believe that the security center as if by magic has now suddenly become corrupt.

Please. Do the suggested Google research at least. This is the most notorious issue affecting EVERY single security product from EVERY single security vendor out there. Have yet to see a firewall/antivirus/antimalware that did not trigger hundreds and hundreds of similar threads. You claim is completely false even when it comes to avast, just search this forum. This issue existed long long long before 2014 version. And again, absolutely not Avast-products specific, at all. There is even a multitude of third-party tools that attempt to fix the WMI repo to some degree, existing simply since the official MS ways to achieve this often fail.

The issue often occuring on product updates/upgrades is merely a symptom of the sucky implementention/design of the WMI thing. Blatant coding bugs aside, any fixes the vendors do in this area are sort of black magic, merely hoping to make the security/action center shut up already and stop the flood of noise from users that claim that "the AV does not work, Windows tells me that and Windows is always right!".  ::)

Drop this line, goes nowhere.

P.S. If you want to debug the issue and get some grip of what's up here, here's a short howto on querying the WMI namespaces relevant for the security center on this KB article: A security program is still listed in Windows Security Center and in Action Center after the security program is uninstalled (http://support.microsoft.com/kb/980867/en).
Title: Re: Avast is Killing my P.C.! help please.
Post by: Lisandro on October 26, 2013, 02:02:08 PM
And yet now avast 9 does not run with security center for whatever odd reason so where do you think the problem lays.?
Its obvious the new version is to blame and should be corrected forthwith.
avast! 2014 is running very well with Windows Action Center for me.
The problem is always on Windows size, the Security or Action Center, and the way it creates/populates its own repositories.
It could happen with any antivirus. Sometimes, booting 2 or 3 times (giving time to Windows fully load) solves the issue.
Title: Re: Avast is Killing my P.C.! help please.
Post by: Eddy on October 26, 2013, 02:27:10 PM
Arnold, 28 january 2010 > READ THIS (http://tinyurl.com/q556p2v)
If you don't know what you are talking about, it is better not to talk at all.
Now please stop polluting Snoopy's thread so we can try to help him.
Title: Re: Avast is Killing my P.C.! help please.
Post by: Arnold72 on October 26, 2013, 03:00:50 PM
As usual this thread has stooped to nonsense personal criticisms with no conclusive suggestions or answers given.
I have stated clear facts and that is all i will say on this matter seeing as nobody wants to give answers but would rather criticize other peoples abilities.

Why is it that avast has worked perfectly well with the security center in previous versions and not with avast 9.?
A clear question which requires a clear answer.
Title: Re: Avast is Killing my P.C.! help please.
Post by: CraigB on October 26, 2013, 03:19:50 PM
Why is it that avast has worked perfectly well with the security center in previous versions and not with avast 9.?
A clear question which requires a clear answer.
It hasn't, the issue has been around for ages and has troubled avast over several versions, it has also been discussed many times in many forums of different AV's and the instructions to reset the security centre have been given.
Title: Re: Avast is Killing my P.C.! help please.
Post by: doktornotor on October 26, 2013, 03:25:16 PM
I have stated clear facts

Negative, captain...

and that is all i will say on this matter

Yeah, you clearly are sounding like a stuck scratched record...

seeing as nobody wants to give answers

... and failing to read what's been said by others in addition.
Title: Re: Avast is Killing my P.C.! help please.
Post by: Arnold72 on October 26, 2013, 03:27:36 PM
Herr doktor.!

Your posts are not helpful.

Again personal criticisms.

Try Again doktor.
Title: Re: Avast is Killing my P.C.! help please.
Post by: doktornotor on October 26, 2013, 03:29:07 PM
Herr doktor.!
Your posts are not helpful.

Stop hijacking other people's thread with similar personal crap, Sir. You got your links and reading wrt WMI. Yet you come again to repeat your claims, failing to provide any substance to them. Enough, please.
Title: Re: Avast is Killing my P.C.! help please.
Post by: Arnold72 on October 26, 2013, 03:31:31 PM
Doktor,

It takes 2 to tango good sir and you dance very well. 8)
Title: Re: Avast is Killing my P.C.! help please.
Post by: doktornotor on October 26, 2013, 03:33:36 PM
Welcome to my ignore list. Moderators, please clean up the off-topic crap from this thread.
Title: Re: Avast is Killing my P.C.! help please.
Post by: Arnold72 on October 26, 2013, 03:38:06 PM
Welcome to my ignore list. Moderators, please clean up the off-topic crap from this thread.

So sad to see you go doktor..
no loss on my side.

The majority of the crap has sailed in from your direction.

Adios herr doktor and enjoy your banal existence.
Title: Re: Avast is Killing my P.C.! help please.
Post by: Asyn on October 26, 2013, 04:14:03 PM
Im sorry but i disagree with your statement that its a known bug in security center.
If so then everyone would be experiencing this,but not everyone is and that includes me.

Read here: http://forum.avast.com/index.php?msg=1001106
Title: Re: Avast is Killing my P.C.! help please.
Post by: Arnold72 on October 26, 2013, 04:14:51 PM
Im sorry but i disagree with your statement that its a known bug in security center.
If so then everyone would be experiencing this,but not everyone is and that includes me.

Read here: http://forum.avast.com/index.php?msg=1001106

Thank you asyn. :)
Title: Re: Avast is Killing my P.C.! help please.
Post by: Asyn on October 26, 2013, 04:17:54 PM
You're welcome.
Title: Re: Avast is Killing my P.C.! help please.
Post by: polonus on October 26, 2013, 04:25:09 PM
Well whenever  there is a malware removal routine,
then that should be handled by a qualified removal specialist and we have quite a few of them here on the forum.

For the ongoing discussion in this thread, why didn't the OP come up with the readings from his event logs?
MyEventViewer will give up the details real quick and an analysis can start.
At least then we have some points to evaluate as where and when his particular "Windhoze" started to "rattle and shake".

Off-the-record I just read that old obsolete Sefnit malware sneaked in under the hood and was missed by MMSRT recently:
http://blogs.technet.com/b/mmpc/archive/2013/10/25/our-protection-metrics-september-results.aspx

So seen in that light,  these EventViewer data could be valuable to track this down as a real threat,

polonus
Title: Re: Avast is Killing my P.C.! help please.
Post by: jpChris on October 26, 2013, 08:28:33 PM
Hi snOOpy,

Don't go through all this brain damage. Instead, use the Avast Removal Tool (the one for v.9) and then go to:  http://www.oldapps.com/avast_antivirus.php and scroll down to v.8.01489 and use that one.
Title: Re: Avast is Killing my P.C.! help please.
Post by: ram1220 on October 26, 2013, 10:38:00 PM
Hi snOOpy,

Don't go through all this brain damage. Instead, use the Avast Removal Tool (the one for v.9) and then go to:  http://www.oldapps.com/avast_antivirus.php and scroll down to v.8.01489 and use that one.


+1    Version 8 works good.
Title: Re: Avast is Killing my P.C.! help please.
Post by: mxbaran707 on October 26, 2013, 11:23:33 PM
Ya know, I am very proactive using the Firewall function. There were alot of glitchy things happening for a couple of days after I installed Avast 9.0.2006. No crashes, just freeze screens and firewall notification. I use TCIPUTILS in my Chrome browser, and I found, to my delight, that it will analyze traces I do in the network places function of the firewall. Found a spammer piggybacking in the Avast.UI, and the right click choices gave me the option of killing the address. I did. End of problems. All of them. Every one. You gotta take the step of digging into the true functionality of this program. A gem. I think that this member, and I know this is an uninformed opinion ::) may have a hierarchical glitch in user accounts, if windows. Or, run ipconfig, if not.


AMD Vision 1.3 Gig Win 7 SP 1 Chrome AV 9.0.2006 MS Office 2013 Microsoft EME Toolkit
Title: Re: Avast is Killing my P.C.! help please.
Post by: Eddy on October 26, 2013, 11:43:04 PM
Peoples, this is Snoopy's thread. Let us wait till he responds and then try to help him.
Title: Re: Avast is Killing my P.C.! help please.
Post by: redwolfe_98 on October 27, 2013, 12:13:02 AM
sn00py, you could try using the "online installer" for installing the avast program.. some people have said that they had problems with the regular installers but not with the online-installers..

here are links for the online-installers:

http://forum.avast.com/index.php?topic=136991.msg1003004#msg1003004 (http://forum.avast.com/index.php?topic=136991.msg1003004#msg1003004)

regarding the "malwarebytes" program, i would change its settings so that it doesn't automatically delete the things that it flags.. if it is flagging the avast folder, maybe you can add it to an ignore-list so that it will be ignored by the malwarebytes program..

i don't know if the avast program and the malwarebytes program conflict with each other but since they both have a "webshield", i wouldn't run the two together, at least not with both of their webshields running..
Title: Re: Avast is Killing my P.C.! help please.
Post by: ar-alex13 on October 27, 2013, 10:55:43 AM
After Update to 2014 my windows explorer stops. I downloaded the previous version from other site Avast IS, put there license. now my computer is working as fast as it was before update. So dear Avast team, the reason of non-working programs of many people is avast 2014
Title: Avast 2014 update on Window XP leads to problem to my PC using Avast 8.0.1489
Post by: Greyhound10 on January 14, 2014, 10:52:47 AM
 When I updated to Avast 2014 on 24/12/13, my PC give a msg " Page_Fault_in_nonpage_area" on restart. This blue screen appears again after a few restart tries. I have to deactivate Avast and restore my PC to a restore point before this. Restore was successful, but my previous version of Avast (ver8.x) could not run bec expired date and when I try to register it online i got a RPC error. So I uninstall this version and re-install using an older version Avast 8.0.1489.300. Installation successful. But when I click on to update the virus definition file it stay at step 1 "initialization , please wait..." for more than an hour and nothing seems to progress further. I cannot update the virus definition file and that is no good. Can any expert help me!
MY PC  runs on window XP SP3 . I have Zone Alarm free Firewall running but no other antivirus on my PC.
Title: Re: Avast is Killing my P.C.! help please.
Post by: jpChris on January 15, 2014, 04:55:54 AM
Hi Greyhound,

That happens to me too when I try a manual update and it's already updated. Best bet is to check the box that you're permanently connected to the internet, auto update and it will update when there's an update.

You can also control how long the popup window stays, too.
Title: Re: Avast is Killing my P.C.! help please.
Post by: Greyhound10 on January 16, 2014, 02:21:57 AM
Thanks. But can someone explain the root cause why it is still at step 1 - initialing please wait after more than an hr. I have done manual update before the 2014 update episode and there is no such problem.
Perhaps Avast evangelists can come in and throw some light fir us. It should work whether it is auto or manual update. Now I do not have the latest virus definition files in my PC n as such it is not protected well.