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Business Products => Archive (Legacy) => Avast Business => Avast Distributed Network Manager => Topic started by: KMH on May 25, 2005, 09:46:07 AM
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Hi, i have insatalled Avast! ADNM one one server and ran it for a while on test with no problems so i decided to now install it on the server that is it supposed to be on but i just can't get anywhere it just keeps on telling me the same thing "Error while installing MSDE: 0x00000643" in a pop up window just as it's about to finish the installation of MSDE, i really don't know what to do ???
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Some things to check:
- is there enough HDD space on the system partition?
- is some other MS SQL instance already installed on the machine?
- what is the OS of this machine anyway?
Thanks :)
Vlk
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Hi Thanks that was quick! it is a win2k server with 15gb free on the c:\ thats where i am installing it and no there isn't any other sql on it but this is one of three servers and one of the others does have sql on it,
Thanks
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I believe MSDE install generates some kind of a log during install... let me grab someone who knows more about this.
BRB. ;)
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Thanks a lot i'll be here :)
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BTW are you really based in Africa...? I see you're connecting via an ISP in the UK... :)
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Check the folder "Program Files\Microsoft SQL Server\MSSQL$AVAST\LOG\", it should contain errorlog files, please send all these files to my email.
Also, did you make any changes on SQL Settings page of ADNM setup?
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yeah i am right at the bottom of africa and we aren't in south africa either a lot of people seem to think that moz is in sa we aren't - i was told the isp was in the states ??? oh well
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i don't have any SQL Server folders in program files?????? and no i just left the page as it came up with the defaults - yesterday i tried to load the msde before i loaded the ADNM but it was giving me an error saying something about a SAPWD????
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i have just done a search there is definately no log for this - strange
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Probably they were deleted after MSDE installation failed. So try to install MSDE separately (before installing ADNM). Run MSDE setup with the following command-line:
setup.exe SAPWD=fsg74DM2Mdm INSTANCENAME=avast SECURITYMODE=SQL COLLATION=Latin1_General_CI_AS DISABLENETWORKPROTOCOLS=1 REBOOT=ReallySupress
SAPWD is password for 'sa' account, it should be strong password containing uppercase and lowercase letters and numbers.
If the installation fails again, before confirming the error message, try to check for the errorlog files.
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ok i tried that but it just got to the end and rolled back with no error msg or log. strange again
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Would this MS KB article be helpful?
http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B829386
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ok i'm checking it out now i'll let you know - thanks so much
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If this doesn't help, specifying the verbose log command-line option ( /L*v ) as stated in the article would probably be a good idea in any case...
Thanks
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ok it didn't work but now i do have a log, i checked out that article but i don't think it's going to help - i have even restarted the server checked all the services etc it all looks good to me, the log is big should i mail you?
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ok i mailed it to you i hope it helps :-\
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The installation failed in "Registering performance counters from sqlctr.ini", because of access denied.
Check if you have Full control rights in registry HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Perflib\009, these rights should be granted for Administrator and SYSTEM accounts.
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ok that reg key is completely empty, - i hope i'm not being comptletely dumb here but how do i grant access here?
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It's a bit tricky under Win2K (under XP, it's much easier).
The trick is to use regedt32.exe instead of RegEdit.exe (both are part of the OS). RegEdt32.exe has some extra features, though, such as setting of key permissions.
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the system account and the admin both already have full control, is there anywhere else to check? sorry
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I've found similar problem solved with other product on this page:
http://www.experts-exchange.com/Storage/Q_21391433.html
It costed them $250 for support call, so here it's free for you ;-)
From command line run:
lodctr /r:perfstringbackup.ini
It will repair registry entry on which the MSDE installation fails.
Hope it will help...
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ok that still didn't help! but i thanks both of you very much for your help and we have full confidence in you guys and your product of which we bought 60 licenses last week, but what i am going to do is leave this server as is as it runs our exchange and i'm going to reload the server that the adnm was originally on and just load it right back on there!!! - i'm going to reload it only because it's giving some stupid "unknown hard error" and restarting - hope it's not a hardware thing, but thanks a lot for your time i really appreciate it!!.
Karl
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Is it crashing to a blue screen?
You can send me a couple of files from the \windows\minidump folder for analysis, if you wish...
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you mean the server i'm going to reload? no it doesn't give a blue screen it just comes with a small window saying "system error" under that "unknown hard error" a couple of seconds later nt authority system shutdown 60.... 59.... 58 .........0 restart
- i have already deleted the patition and started doing it sorry but thanks a lot,
i think it may have been some corruption with the raid
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Solved the "Error while installing MSDE: 0x00000643" problem by doing the following:
in a command box : "lodctr /r"
this sets some registry settings about performance strings to the right settings.
Afterwards setup went OK
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"Solved the "Error while installing MSDE: 0x00000643" problem by doing the following:
in a command box : "lodctr /r"
this sets some registry settings about performance strings to the right settings."
Hi,
I had an almost identical error log so I tried this fix (above), now when I try to install ADNM from the disk, it shows as already installed.
How do I reset it so I can try install again? I am running Win Srvr 2003 stndrd SP2,
By the way I checked in "uninstall programs" and ADNM is not listed either.
Thnks
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I had a very similar issue installing ADNM with MSDE - the MSDE part of the install was failing... In my case it was due to a self signed SSL Certificate (go figure) in the MMC Certificates Store (for "COMPUTER")
I exported (with private key) the self signed cert - removed the Self-Signed Cert, Installed MSDE OK, then imported the self-signed cert back in
All then worked :)
a few urls that had info during my research of this :-
SQL Install Fails due to SelfSigned SSL Cert on default web site. Remove from Site, delete cert using MCC from cert repository
http://social.msdn.microsoft.com/Forums/en-US/vssetup/thread/968cd292-5a3f-4c48-9347-4604a6fa9872
http://support.microsoft.com/kb/309398/
Hyp