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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: jmaynard on October 24, 2013, 03:25:20 PM

Title: Avast Pro crashing - help please
Post by: jmaynard on October 24, 2013, 03:25:20 PM
Following an auto update, Avast did a full scan on Win 7 PC reboot. Now Avast Pro crashes every time I try to start it. Have tried Repair and reinstall but it always crashes with this detail:

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   avastUi.exe
  Application Version:   9.0.2006.159
  Application Timestamp:   525c2451
  Fault Module Name:   ntdll.dll
  Fault Module Version:   6.1.7601.17725
  Fault Module Timestamp:   4ec49b8f
  Exception Code:   c0000005
  Exception Offset:   00040148
  OS Version:   6.1.7601.2.1.0.256.1
  Locale ID:   2057
  Additional Information 1:   0a9e
  Additional Information 2:   0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:   0a9e
  Additional Information 4:   0a9e372d3b4ad19135b953a78882e789

I am not comfortable running without protection (!) so grateful for a fix for this ASAP
thanks
Title: Re: Avast Pro crashing - help please
Post by: essexboy on October 24, 2013, 03:33:35 PM
When you re-installed did you run the Avastclear programme ? 

Download Uninstall Utility (http://files.avast.com/iavs9x/avastclear.exe) to your Desktop.
Download the correct version of Avast 
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel

(https://dl.dropbox.com/u/73555776/aswclear.JPG)
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