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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: kevbeck on October 25, 2013, 11:49:02 AM

Title: Finally got AIS to work ...But
Post by: kevbeck on October 25, 2013, 11:49:02 AM

After about a week, AIS is finally working flawlessly but avast still seems to autosandbox a process of c:\windows\SysWOW64\ctfmon.exe. I already ran full system scan with avast and mbam and no malware found. I just got through doing a fresh re-install and its still being sandboxed. I had also previously submitted to virustotal. Can someone let me know how i can remove this file or stop it from being sandboxed without causing issues.?

Title: Re: Finally got AIS to work ...But
Post by: Pondus on October 25, 2013, 12:06:26 PM

try this....


You can upload files and report issues to avast  here : http://www.avast.com/contact-form.php  (select subject according to Your case)

You can use mail
send to virus@avast.com in a password protected zip file
mail subject:  False Positive / undetected sample (select subject according to your case)
zip password:  infected

or you can send files from avast chest
how to use the chest.    http://www.avast.com/faq.php?article=AVKB21

Title: Re: Finally got AIS to work ...But
Post by: doktornotor on October 25, 2013, 12:10:49 PM

At the risk of stating the obvious, why don't you just exclude the thing from DeepScreen so that it does not get sandboxed?