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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: barncluith on October 28, 2013, 03:42:30 PM

Title: Cannot delete rootkit: hidden file
Post by: barncluith on October 28, 2013, 03:42:30 PM

When I perform a full scan I get a message stating I have an infected file.  When I look at the log it states that it is a rootkit: hidden file.  Ths action I select is "delete".  Avast states that I have to reboot my pC and sggests that I perform a boot time scan. I have done that twice and each time the boot time scan shows no infected files but a subsequent full scan states that I have this infected rootkit:hidden file.

How can I delete this file.

Title: Re: Cannot delete rootkit: hidden file
Post by: Para-Noid on October 28, 2013, 04:22:37 PM

A screenshot would be nice.
Before you delete anything read this (http://antivirus.about.com/b/2007/03/11/clean-quarantine-or-delete.htm) first.

Title: Re: Cannot delete rootkit: hidden file
Post by: barncluith on October 28, 2013, 04:44:03 PM

Can you tell me a screen shot of what and how to do it. 

Title: Re: Cannot delete rootkit: hidden file
Post by: Pondus on October 28, 2013, 04:50:19 PM

of the scan result...

http://lmgtfy.com/?q=how+to+take+screenshot

http://m.youtube.com/results?q=how%20to%20take%20screenshots&oq=how%20to%20take%20screenshots&gs_l=youtube-reduced.3..0l4.1687.12803.0.13485.23.8.0.15.15.0.199.1179.0j8.8.0....0...1ac.1.23.youtube-reduced..0.23.1320.T6a2gqX4FaA

Title: Re: Cannot delete rootkit: hidden file
Post by: barncluith on October 28, 2013, 05:03:26 PM

Screen shot of scan log.

Title: Re: Cannot delete rootkit: hidden file
Post by: barncluith on October 28, 2013, 05:32:55 PM

Expanded sreen shot of scan log.

Title: Re: Cannot delete rootkit: hidden file
Post by: barncluith on November 07, 2013, 11:12:52 AM

Found the answer myself.  Open PC in safe mode, search for folder, select file, delete file. Problem solved.