Avast WEBforum

Other => General Topics => Topic started by: Milesy64 on October 29, 2013, 12:12:29 AM

Title: Avast has stopped working and i have no internet connection, help?
Post by: Milesy64 on October 29, 2013, 12:12:29 AM

Hi, can anyone please help, Avast has topped working, it has a red x and all is disabled and says i have 0 days left when was working fine, i can't connect to internet, when i go to update or register in Avast nothing happens, my only choice was to upgade to a £19.99 package hoping this would rectify the problem, Avast managed to let me do this and connected so i could send payment details which i did, then i closed box down but still have same problem, i've tried to delet Avast but it wont let me, i can't repair as i don't get that option, i'm stuck, have no Avast, no internet and i'm £19.99 out of pocket, can anyone please help??

Title: Re: Avast has stopped working and i have no internet connection, help?
Post by: Pondus on October 29, 2013, 01:11:11 AM

Quote

i can't repair as i don't get that option,

where do you look for that option....




try a new clean install

Uninstall Utility.  http://www.avast.com/uninstall-utility

Installation files.  http://www.avast.com/download-software

Title: Re: Avast has stopped working and i have no internet connection, help?
Post by: Milesy64 on October 29, 2013, 09:18:34 AM

Yes i did think of this but i've got no internet conection to download it?

Title: Re: Avast has stopped working and i have no internet connection, help?
Post by: Milesy64 on October 29, 2013, 09:20:17 AM

Oh sorry, i looked for the repair option at the add/remove programs but nothing was there?

Title: Re: Avast has stopped working and i have no internet connection, help?
Post by: Pondus on October 29, 2013, 09:24:07 AM

Quote from: Milesy64 on October 29, 2013, 09:20:17 AM

Oh sorry, i looked for the repair option at the add/remove programs but nothing was there?

and what options do you see when you click it? .... avast > uninstall/Change

Title: Re: Avast has stopped working and i have no internet connection, help?
Post by: Pondus on October 29, 2013, 09:25:08 AM

Quote from: Milesy64 on October 29, 2013, 09:18:34 AM

Yes i did think of this but i've got no internet conection to download it?

you can download the files on another computer and move them over with a usb stick....

Title: Re: Avast has stopped working and i have no internet connection, help?
Post by: Milesy64 on October 29, 2013, 07:00:27 PM

Hi, thanks for your help, the memory stick did the job, many thanks.