Avast WEBforum

Consumer Products => Avast Mobile Apps => Avast Backup for Android => Topic started by: brisk172 on October 30, 2013, 01:55:38 PM

Title: Licensing Error
Post by: brisk172 on October 30, 2013, 01:55:38 PM

Hi,

Lately I've been getting an error message when I run backup.  "Licensing problem (Your license is not valid).

I bought a yearly subscription, so I don't know why I'm getting that message.  On the my.avast.com website, it also doesn't show me as having a license and there are options asking me to upgrade to premium.  I've checked my Play Google and it shows that I do have a subscription.


Thanks

Title: Re: Licensing Error
Post by: Lisandro on October 30, 2013, 08:07:47 PM

I have the same problem...

Title: Re: Licensing Error
Post by: brisk172 on October 31, 2013, 01:37:18 AM

Is this a bug or something?

Title: Re: Licensing Error
Post by: Lisandro on October 31, 2013, 01:24:45 PM

Quote from: brisk172 on October 31, 2013, 01:37:18 AM

Is this a bug or something?

Seems so.

Title: Re: Licensing Error
Post by: ciib on October 31, 2013, 05:50:54 PM

This had happened to me and could not find an answer. I finally fixed it by dis-connecting my avast account in the backup and then dis-connected my avast account in the Avast Mobile Security. Then all I did was reconnected the Avast Mobile security and the Backup to my Avast account again and it was able to backup with no issues.