Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: I♥Avast! on November 02, 2013, 10:08:00 AM
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I just rebooted my system (just finished installing avast! premier 2014) and then, when I tried to initialize the avast! UI, this message pop up on the screen:
"The instruction at 0x773ea202 referenced memory at 0x00000050. The memory could not be read. Click on OK to terminate the program"
My OS is Windows 7 Home Premium SP1 32-bit.
Every time when I want to start avast that error message pops up.
Any fixes?
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Download the avast removal tool and a fresh copy of avast from here http://forum.avast.com/index.php?topic=138753.0 and save.
Run the removal tool which will ask to reboot to safe mode and accept and when finished re-install the newly downloaded avast.
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Going to try it!
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No, It didn't work! I still get the error message! :(
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Have you rebooted the system?
What AV was being used prior to installing avast and how did you remove it? is there any other security software installed on this system?
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I removed the other version with avastclear.exe and reinstalled avast! Premier 2014 version 9.0.2007. I don't use any other security software.
But also when I reboot, I still get the error message when I want to start up the avast! UI.
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Follow the instructions here http://forum.avast.com/index.php?topic=53253.msg451454 to download and run OTL then attach the logs created back here to your next post please.
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Okay this is it
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Well straight off I can see you have Advanced System Care by Iobit installed "Malware Fighter" ( you said there was no other security installed ??? ) this will need to be removed, number 17 in the list http://singularlabs.com/uninstallers/security-software/ is the Iobt removal tool which should be run after uninstalling normally.
Bitdefender has also been installed in the past so you will find a removal tool at the same site I supplied you a link to for Iobit.
Once all that is removed and the system has been rebooted you'll probably have to perform a clean install of avast as these other programs that are installed have more than likely corrupted the Avast install.
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Craigb, I am gonna do it, and If all you said will work, I am gonna put you on my favourite list 4ever :)
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:'( :'( :'( :'( :'( Still the same error message but now it says "The instruction at 0x7735a202 referenced memory at 0x00000050. The memory could not be read.
WHYY
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I've asked essexboy to have a look into it for you, please be patient.
It might be helpful if you could re-run OTL and attach a new log please so we can see the changes made after the removal.
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That would help.. Also could you run sfc to verify windows files
To do this open an elevated command prompt :
Go Start > All Programs > Accessories
Right click command prompt and select run as administrator
In the black box that opens type the following command :
sfc /scannow
Allow it to complete
Reboot and try again
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I did a Full OTL scan and this we're the results
And I did a SFC and it said it didn't find any integrity violations.
P.S.: I installed avast! premier 2014 on my friends pc and it said the same memory error message ;)
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I did a Full OTL scan and this we're the results
And I did a SFC and it said it didn't find any integrity violations.
P.S.: I installed avast! premier 2014 on my friends pc and it said the same memory error message ;)
Oops, i forgot to post the file xD
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Why is Avast installed on drive V ? Also does your friend have VMware installed ?
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
- Under the Custom Scans/Fixes box at the bottom, paste in the following
(https://dl.dropbox.com/u/73555776/OTL_Fix.GIF)
:Commands
[CREATERESTOREPOINT]
:OTL
DRV - File not found [Kernel | On_Demand | Stopped] -- xjlgemmd.sys -- (xjlgemmd)
DRV - File not found [Kernel | On_Demand | Stopped] -- tosiudtw.sys -- (tosiudtw)
DRV - File not found [Kernel | On_Demand | Stopped] -- gzptsynp.sys -- (gzptsynp)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (gdrv)
O4 - HKU\.DEFAULT..\Run: [Agent portofel Bitdefender] "V:\Program Files\Bitdefender\Bitdefender\pmbxag.exe" File not found
O4 - HKU\.DEFAULT..\Run: [Agentul aplicatiei Portofel Bitdefender] "V:\Program Files\Bitdefender\Bitdefender\bdapppassmgr.exe" File not found
O4 - HKU\.DEFAULT..\Run: [Portofel Bitdefender] "V:\Program Files\Bitdefender\Bitdefender\pwdmanui.exe" --hidden --nowizard File not found
O4 - HKU\S-1-5-18..\Run: [Agent portofel Bitdefender] "V:\Program Files\Bitdefender\Bitdefender\pmbxag.exe" File not found
O4 - HKU\S-1-5-18..\Run: [Agentul aplicatiei Portofel Bitdefender] "V:\Program Files\Bitdefender\Bitdefender\bdapppassmgr.exe" File not found
O4 - HKU\S-1-5-18..\Run: [Portofel Bitdefender] "V:\Program Files\Bitdefender\Bitdefender\pwdmanui.exe" --hidden --nowizard File not found
:Commands
[resethosts]
[emptytemp]
[Reboot]- Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
- Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
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First off the V drive is the Windows 7 drive
And ok ill post the log
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Here's the log :-\
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Does your firend run VMware as well as you ? I need to know this as it may cause a conflict if you have an older version
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No, he doesn't!
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Could you download and run the bitdefender removal tool from here http://www.bitdefender.co.uk/support/how-to-uninstall-bitdefender-333.html
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Okay, so I uninstalled BitDefender. What now?
I also uninstalled VMware.
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Could you now install Avast from safe mode please
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So... Uninstall avast! free antivirus, then install avast! Premier from safe mode?
Okay.
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Bit of a pain I know but it is a matter of trying to find where the conflict is
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Bit of a pain I know but it is a matter of trying to find where the conflict is
I know, this been bugging me...
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I'm waiting for it to update from the version 8 because when i try to install directly the new update it says "the last operation was made without rebooting" though i rebooted.
Let's just leave that, because this method works. Now I just wait and see if it works.
:)
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OK keep me updated :)
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Still doesn't work :'( :'( :'( :'( :'( :'( :'( :'(
reply fast because i go to bed
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It's maybe a problem with the update, everytime i reboot that happens
btw i was seeing "error returning http" when updating
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I will research that error whilst you sleep :)
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Martin he also still has ASC ( Iobit ) installed on the same drive as avast which he said he had removed ::)
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So ASC made this problem? I didn't had any problems with asc though... since now
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Well you have problems now and having another AV installed isn't going to help, the fact of the matter is that you said you had removed it and you didn't so you are wasting the efforts of help being provided.
Uninstall all other AV's and the run the the removal tools provided in the link to you earlier.
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I found the problem. This may sound strange, but here it is.
I was gone outside. My brother thought I didn't have a license and he came here and INSTALLED A PIRATED LICENSE! But then I came back at the computer and saw that and... I uninstalled and put in my legal license! During the time I had the pirated license it showed that error. But now I put my legal license and it works. Don't get me as a pirate but, I didn't hack it! My brother did! Geez... Anyways, I'm using a legal license now. Everything's fine.
Cheers