Avast WEBforum
Other => General Topics => Topic started by: w5www on May 31, 2005, 02:07:40 AM
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Why is access denied to Virus Chest??
I just installed Avast Anti-Virus (Home Edition) today for the first time. A complete scan of my computer revealed several viruses, which I attempted to move to the virus chest. Every time I attempted to move a virus to the virus chest, I received a messages that stated "Access Denied". Why is this? Instead of moving the aforementioned viruses to the virus chest, I had had no other choice but to delete them. Any help or suggestions regarding this matter would be greatly appreciated.
Many thanks!
Ron (w5www) w5www@ev1.net
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Hi w5www,
Welcome to the forum.
Please help us help you.
What version of Avast! are you using
What vps version?
What OS?
What is the exactly error message? The path and filename is of great help.
etc. etc.
The more info you supply, the easier it is for us to solve your problem.
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What was the virus name/s, what was the filename/s, where it was found
example (C:\windows\system32\infected-filename.xxx)?
As you have said deleting is not the best first action, why access was denied to the chest is strange, often the file can't be moved (or deleted) because it is running and windoes is protecting it. So it is strange not to be able to move it but be able to delete it.
If it was a trojan virus, deletion is not a real problem - Trojans generally can't be repaired (either by the VRDB or avast virus cleaner), because the entire content of the file is malware.