Avast WEBforum
Consumer Products => Avast Mobile Apps => Avast Anti-Theft for Android => Topic started by: 0x00 on November 07, 2013, 11:55:43 AM
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hi,
it seems the rooted installation of anti-theft does not work for me on my new nexus 5 with android 4.4 / kitkat. i've tried two times with advanced install and "direct write method" but no popup for supersu occurs and it does install normally instead rooted.
root itself works properly with other software (avast firewall, adfree, busybox, etc).
what info can i provide in order to assist further or is it known that it does not work yet (didn't finy anything on the forum).
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Yep, same goes for me. No root whatsoever with kitkat on the Nexus 5.
Strangely, Alvast Mobile Security, is listed in SuperSU, but when installing Anti-theft, no permission is asked.
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Hi all!
we heard about this issue and will adress it this week.
have a good one!
Werner
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Cool now I don't feel so crazy cause I love the app and 4.4 looking forward to the update. Btw I'm on a Motorola Razr M, a clean rom of 4.4
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It's already fixed meanwhile. Will deploy the update soon (I hope:-)
Werner
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I have found a host of other problems in avast for the nexus 5. Even though I made a rooted installation, it says no under root installation in settings.
Also, when I send SMS commands, the command activates but is clearly visible through hangouts (a notification is even received). Lastly, the locate command is not working at all.
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All the mentioned problems are covered in the new version aswell.
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Thanks for the quick reply. About how long is the process of you submitting update to Google Play and them dispatching it?
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I just installed Anti theft on my Nexus 4 running Android 4.4 and chose to install it to root but it also didn't work.
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I am also running 4.4 on my Nexus 4, and see similar behavior as was reported for the Nexus 5: Can install as root, but then System State shows an unrooted installation and I can not save my settings as hard-reset proof. This is true whether I am doing a direct-write or update.zip installation
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Additionally, the locate command is broken: I see a popup stating that my anti-theft application's name has encountered an error and needs to close. What is the version number of the release that fixed these issues for the Nexus 5? Should I expect it to fix the Nexus 4 as well?
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release a beta please ;D
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Today is 11/18, just tried to install the "rooted" version of Anti-Theft and still say I don't have Root, even though I have root and many other "root required" apps are working fine.
Everytime I try to enable GPS part of Anti-Theft it say I need to install the Root version of Anti-Theft. Even though I am using the Advance installation
PLease fix asap
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mzbe,
To help avast! out, are you using a Nexus 4 or Nexus 5? If a Nexus 4, do you have a Kit Kat (4.4) ROM installed?
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I am on Android 4.4 CM11 but not on a Nexus 4 or 5 but Galaxy S3 (ATT).
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Avast was installed on my Nexus 5 right after purchase. Avast would not allow me to Automatically enable GPS. So I rooted my phone via CF, but I still get the same result ???. I'll use Prey until this is corrected.
I've used Avast products for years on many machines and have always been happy. I'm sure this is just a glitch that will be resolved soon.
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The same issue is with Nexus 7 3g and Android 4.4.
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why not releasing the fix if it is already done :o
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Same issue on my Nexus 7 V2 2013, anti-theft working brilliantly until upgrade to kitkat 4.4 now tells me phone not rooted, (which it is again)
I have tried uninstalling and re-installing as advised on another thread but still saying "not rooted"
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Same issue with samsung i9000 and CM11
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Hi all!
why not releasing the fix if it is already done :o
the new build has been tested and is now beeing further improved.
it's better to wait a little longer than to release bugs.
have a good one,
Werner
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what do you think werner more days for waiting ???
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Same here on the HTC One GPE with Android 4.4...
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Still waiting for the repair for installing anti theft on Android 4.4 Kit Kat. Any word on when this fix will be released?? It's supposedly been in the works for a while.
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I'm anxious as well. I've got two new Nexus 5 running 4.4 (rooted, Cataclysm) and I've upgraded my Nexus 4's to the same.
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Hello,
sorry for the delay. The update will be deployed on monday.
It always takes some time to finish an update due to quality managmentent processes.
The update has to be tested thoroughly.
Have a nice weekend and don't lose your phone :-)
Werner
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When there's a update version, do we have to uninstall/reinstall or will updating it allow root?
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Any updates on this? I'm still not able to use this on a rooted Nexus 4.
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Dear customer,
Our update fixing the issues with android 4.4 will become available today.
Due to changes in the android system, you'll need to un- and reinstall (instead of updating).
Thank you for your patience,
Werner
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Dear customer,
Our update fixing the issues with android 4.4 will become available today.
Due to changes in the android system, you'll need to un- and reinstall (instead of updating).
Thank you for your patience,
Werner
Looks like new update is available in Google play store.
Anyway, during installation it says that in order to get notifications (e.g. sim change etc) one needs to install also Avast mobile security?
Is that correct? No more Anti theft stand alone without the whole package of mobile security?
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Hello,
problem is, that Android 4.4 no longer allows to hide in- and outgoing SMS from the common SMS inbox. That's why we integrated a "SMS Remote Control" tool into avast! Mobile Security. The tool uses binary SMS to send SMS commands and receive answers. Binary SMS aren't displayed at all.
You can still operate Anti-Theft stand alone - all you need is to install Mobile Security on the phone phone of a fried you want to to use to send the SMS commands from.
You can still use the common SMS commands - but they will be displayed in clear text (including your avast! PIN) on the target phone.
I hope this is clear - if not - please feel free to ask further questions.
by the way - we are the first company to offer a solution for the sms command problem on Android 4.4.
Any other SMS based Anti-Theft solution experiences the same problem.
Have a nice day,
Werner
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You can still use the common SMS commands - but they will be displayed in clear text (including your avast! PIN) on the target phone.
Can this be avoided? I mean, at least the display of the PIN? Otherwise, it will turn the protection useless... If there is technical issues, can the feature be disabled in KitKat at all?
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Hello,
yes, you can avoid displaying SMS commands and the avast! PIN in clear text by using the Mobile Security integrated tool.
The binary SMS aren't displayed at all.
Werner
(I'll adapt my intial post for this information)
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Hello,
problem is, that Android 4.4 no longer allows to hide in- and outgoing SMS from the common SMS inbox. That's why we integrated a "SMS Remote Control" tool into avast! Mobile Security. The tool uses binary SMS to send SMS commands and receive answers. Binary SMS aren't displayed at all.
You can still operate Anti-Theft stand alone - all you need is to install Mobile Security on the phone phone of a fried you want to to use to send the SMS commands from.
You can still use the common SMS commands - but they will be displayed in clear text (including your avast! PIN) on the target phone.
I hope this is clear - if not - please feel free to ask further questions.
by the way - we are the first company to offer a solution for the sms command problem on Android 4.4.
Any other SMS based Anti-Theft solution experiences the same problem.
Have a nice day,
Werner
In this case, then I'd like to suggest a new feature- having the SMS Remote Control as a stand alone client, that needs to be installed in a friend's phone in order to send sms (without showing the pin etc). Instead of having to install Avast Mobile security (since it is integrated in it).
Why?
First, because if I understand correctly, if I lost my phone at a party, for example, and I ask help from someone nearby if I can use his phone to send sms, then I'll need to install first theft aware mobile security on this dude's phone, or risk showing the pin to whoever finds my phone?
Did I understand correctly? In this case, probably nobody will ever allow me to use his phone to send sms... :-\ Now, if it is not complete strangers, but say, a colleague with a smartphone they wouldn't mind allow me to install a small client to send remote control sms, but I wouldn't dare asking them to install Avast mobile security just for me.
Second, even my two friends that I have designated in Theft Aware preferences don't like to install the whole mobile security thing- it's too much bloatware and they don't really need it. They don't mind installing a small client app that just allows their phone to send sms to mine, but they don't want all this antivirus, privacy stuff, firewall and the rest of the package- they laugh at me and say it's battery eating bloatware and takes too much memory and space. I don't use the mobile security package neither- I always uninstall it after setting up Theft Aware, not needing or wanting any of its "numerous functionalities".
Something like the cerberus client which is a small app used just to send the commands, not a huge mobile security package with too many bells and whistles: https://play.google.com/store/apps/details?id=com.lsdroid.cerberus.client
For me, the need to have mobile security on friend's phone, or losing the ability to send stealth sms from *any* phone is just a deal breaker. A small client would be just fine...
And, another thing- it is not possible to enable premium options in Theft Aware- I have to install the mobile security package, only to be able to push one button to check premium license, then uninstall the mobile security package. Is it that difficult to add the same button directly in Theft Aware?
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Werner:
Thanks for the update. I uninstalled the Avast! Mobile and Theft software and re-installed the latest. I've done some limited testing and it seems to work. (I was able to track my phone!). Great job.
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I'm having the same issue on my Kit Kat Nexus 4. Latest update doesn't seem to fix the issue, but I did manage to get a root installation and hard-reset protection using EDIFY set to Jelly Bean.
I'll try again later. Does the Android Play store have update propagation delays?
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Hello everybody!
I updated my Nexus 4 to 4.4.2 and anti theft told me to reinstall or to move the apk manually to /system/priv-app, because it's the new system folder in kitkat. I reinstalled and manually moved the apk but i still get the information that I should do these steps again and the app closes.
Is this a bug on 4.4.2?
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Hello,
problem is, that Android 4.4 no longer allows to hide in- and outgoing SMS from the common SMS inbox.
Is it also not possible with a root installation?
Would it help if the App gets the OP_WRITE_SMS permission?
http://www.androidpolice.com/2013/12/06/non-default-sms-apps-in-kitkat-can-still-write-to-the-sms-database-using-a-switch-in-app-ops-no-root-required/
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I'm not being able to install AT either on SlimRom 4.4.2 root.
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The AT is not installed and the root uninstall zip that could be flashed is failing, i.e., flashed with errors.
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In relation to the sms commands showing ping, could you not just use the website to perform the command (or does this also send an sms)? I going of the assumption that if you can install a app you can probably also browse the net on a friends smartphone.
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Hello,
problem is, that Android 4.4 no longer allows to hide in- and outgoing SMS from the common SMS inbox.
Is it also not possible with a root installation?
Would it help if the App gets the OP_WRITE_SMS permission?
http://www.androidpolice.com/2013/12/06/non-default-sms-apps-in-kitkat-can-still-write-to-the-sms-database-using-a-switch-in-app-ops-no-root-required/
With a rooted phone it's still possible to give apps OP_WRITE_SMS permission. I did this, but the avast message still displayed in the default sms app. Would it be possibile to implement this?
I guess quite a few Avast anti theft users have their phones rooted.
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Please, fix this. I don't have another Android device to send hidden SMS with, and nobody I know wants to install the whole Mobile Security suite.
Or, at the very least, let us set a distinct PIN for SMSs, different from the app PIN.