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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: aberj6 on January 31, 2003, 09:53:47 PM

Title: Update problems
Post by: aberj6 on January 31, 2003, 09:53:47 PM

HI

I have Win 2000 and avast! 4 Home edition.  After a database update the system freezes and i have to reboot.  This occurs every update and is a little annoying now!! >:(

Title: Re:Update problems
Post by: Vlk on January 31, 2003, 11:00:09 PM

Hmm, what mail client are you using? Outlook (if so, which version)? Is it running at the moment of the freezing?

Or do you have avast on-demand scanner running?

Thanks
Vlk

Title: Re:Update problems
Post by: aberj6 on February 01, 2003, 07:40:50 PM

It's Outlook XP.  It doesn't seem to make any difference if it's open or closed.  The on-demand scanner is set to run though

Title: Re:Update problems
Post by: losteno on February 02, 2003, 11:03:23 AM

I have the same problem with W2k (SP3) and XP Home (SP1).
 :(

Title: Re:Update problems
Post by: Ido on February 04, 2003, 06:23:56 PM

Same problem here on 2 XP Pro (no SP1)

Title: Re:Update problems
Post by: pkaminsk on February 04, 2003, 09:04:45 PM

I think I have the same problem here on XP Pro (SP1).  Avast freezes while running the Outlook scanner overnight -- I suspect when processing updates.  It seems to kill some "Event service", to the point that the machine won't even bring up the task manager or soft-reboot properly.

Title: Re:Update problems
Post by: marco on February 07, 2003, 08:00:55 PM

I'm running WinXP Pro (Without SP1) and it seems that I am experiencing the same problem my system feezes when I update it just did about an hour ago. It did it 2 times out of my 4 last updates for those who want statistics???

Title: Re:Update problems
Post by: Atoma740 on February 07, 2003, 08:01:05 PM

Same problems overhere, after the update Avast causes to freeze the comp. I am considering putting 3.0 back on the pc. Because this is really ennoying.

Running Win2000,sp3
Outlook Express 5.0 (not running when the comp. freezes after the update)

Title: Re:Update problems
Post by: kubecj on February 08, 2003, 12:50:47 AM

Guys, can you try manual updating? (i.e. not the automatic one, nor clicking in the blue box in right bottom corner). Does it freeze too?

Title: Re:Update problems
Post by: kanga2cool on February 08, 2003, 01:25:44 AM

 ??? Hi same problem here after auto updates I go to open outlook express and it freezes up running XP Pro service pack 1 I think thay need a program update to fix this problem ASAP.

Title: Re:Update problems
Post by: Vlk on February 08, 2003, 02:59:58 PM

We already have a clue. ::)
We'll try to fix this one asap...

Thanks for your cooperation :)
Vlk

Title: Re:Update problems
Post by: Eddy5 on February 25, 2003, 12:43:24 PM

I still have this problem even with the latest updates (I'll have to give you the numbers later today). I'm using WinXP SP1 and Outlook SP1. I've tried manual update without Internet Explorer (6.0) open. THe update is completed then after a short time of using IE the computer slowly locks up and I can't do anything apart from hard reset. Even Ctrl-Alt-Del doesn't work. Please can you give me a solution, or I will have to go back to aVast 3.0. Thanks

Title: Re:Update problems
Post by: Eddy5 on February 27, 2003, 11:24:46 PM

That's meant to say Outlook XP in my previous message. Anyway I've updated to the latest version and it seems to lock Outlook when trying to send a message. The Outlook mail scnner locks up and then I can't turn off the PC etc.
Build Jan200303 4.0.160
Xtreme Toolkit 1.9.22
Activeskin 4.2.7.3
VPS 0302-3 26/2/03
I'm going back to version 3 for now until someone takes an interest in this problem and fixes it.

Title: Re:Update problems
Post by: Vlk on February 28, 2003, 08:43:30 AM

Quote

Build Jan200303 4.0.160

This is not the latest version, in fact, this is the version that actually really had these problems.

The current version is 4.0.172. Either update to it (if it works), or download the whole setup.exe and do an install from it (running setup.exe on the target will do the update).

Vlk

Title: Re:Update problems
Post by: Eddy5 on February 28, 2003, 02:20:50 PM

Ah that would explain it. Funny though as I though it had updated it to the latest version. I will download the full 172 version and try again. Thanks.

Title: Re:Update problems
Post by: Eddy5 on February 28, 2003, 09:56:37 PM

172 installed and updated and it's working fine.

Thanks again for your help in pointing out my problem. ;D

Title: Re:Update problems
Post by: Vlk on March 01, 2003, 10:02:30 AM

My pleasure  ;).
Vlk

Title: Re:Update problems
Post by: aberj6 on March 05, 2003, 02:17:21 PM

Sorted



Cheers :D

Title: Re:Update problems
Post by: statman on March 11, 2003, 05:13:06 PM

I am new here and with Pro

It shows that I have the most current version noted above but my XP Pro also freezes occasionally. I was thinking it was simply a 'bad XP install' but all the above comments might point to avast.

What can I offer to help isolate? ???

S

Title: Re:Update problems
Post by: Vlk on March 12, 2003, 05:32:36 PM

statman,

I believe it must be another problem (the original [updating] problem was hopefully resolved for good).

First, you're saying you have avast! and AVG...? On the same machine?  :o  It doesn't work, does it?


Otherwise, I really don't know what to advise because your description of the problem is too vague... We'd need to know exactly what the computer is doing at the moment it freezes...

Thanks
Vlk