Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Ralv1 on November 24, 2013, 10:24:44 PM

Title: Password problem
Post by: Ralv1 on November 24, 2013, 10:24:44 PM


I'm new to this so excuse me if I'm posting in the wrong place also sorry for my inglish

Avast is asking me for a password in order to let me run an anti rootkit program and in order to let me see avast settings. Only password I remember is for Avast account and is not working for this propose.

I found this solution on the internet

 https://support3.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1026

But I don't understand where am i supposed to write "new" password.

Another solution is to unninstall reinstall, but I don't want to do this also it will not solve setting acceses problem
Title: Re: Password problem
Post by: Alikhan on November 24, 2013, 10:29:00 PM
It's worth a shot.. if you never set a password... leave it blank. Don't enter anything and click okay.
Title: Re: Password problem
Post by: Ralv1 on November 24, 2013, 10:39:23 PM
It's worth a shot.. if you never set a password... leave it blank. Don't enter anything and click okay.

i'm a 71 years old man who is new to computer and dealing with rootkits and trojan. can you tell me what is worst thing that can happens if I type

“C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.exe” –c password -p NewPassword

In windows command processor?

Is this a common problem?
Title: Re: Password problem
Post by: Ralv1 on November 24, 2013, 11:07:10 PM
I just did but it didn't work I got something like this after pressing "Enter"

El sistema no puede encontrar la ruta especificada

Roughly: Sistem can not find specified route
Title: Re: Password problem
Post by: Alikhan on November 24, 2013, 11:11:41 PM
If you don't remember the password then.. a clean install will reinstall avast and reset the password. Here is how to do so:

I'd recommend a clean install of v9.

1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition

http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_internet_security_setup.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

2. Uninstall Avast by control panel  [If you don't have Avast in control Panel go to #4]
3. Uninstall in safe mode using Avastclear.
4. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn't) - reboot.
5. Install the version you downloaded.
6. Reboot.
ReplyQuoteNotify
Title: Re: Password problem
Post by: Ralv1 on November 24, 2013, 11:37:41 PM
I think i'm in trouble. I downloaded unnstalling tool and preceed in safe mode then it asked if I was sure of location so I click no but it still uninstalled avast, I tried to open sopho and got a maessage with Avast logo.

Something about language not being selected or something like this.

Sould I try to unninstall again?
Title: Re: Password problem
Post by: Pondus on November 24, 2013, 11:41:13 PM
Quote
I tried to open sopho and got a maessage with Avast logo.
what is sopho ?

Title: Re: Password problem
Post by: Alikhan on November 24, 2013, 11:42:30 PM
I think i'm in trouble. I downloaded unnstalling tool and preceed in safe mode then it asked if I was sure of location so I click no but it still uninstalled avast, I tried to open sopho and got a maessage with Avast logo.

Something about language not being selected or something like this.

Sould I try to unninstall again?

What's sopho? Do you mean Sophos antivirus ?

Do the steps again and the location should be C:\Program Files\AVAST Software\Avast.

Remember you need to run both avastclear and avast uninstall utility.
Title: Re: Password problem
Post by: Ralv1 on November 24, 2013, 11:45:16 PM
Quote
I tried to open sopho and got a maessage with Avast logo.
what is sopho ?

I was traying to run Sophos rootkit remover when avast asked for a password it also asked for this password when I try to unninstall normal mode.

Alikhan Now i notice I use Avastclear but I didn't download Rejzors Uninstall tool

Should I use it now?
Title: Re: Password problem
Post by: Pondus on November 24, 2013, 11:47:37 PM
why do you want to run these rootkit Tools .... are you infected?

Title: Re: Password problem
Post by: Alikhan on November 24, 2013, 11:49:37 PM
Why are you running Sophos Anti Rootkit? Avast has anti-rootkit scan after 8 mins on startup.

Do all the steps mentioned please. It is clearly instructed in steps...

The location to delete is C:\Program Files\AVAST Software\Avast. (Assuming your windows is installed on drive C)
Title: Re: Password problem
Post by: Ralv1 on November 24, 2013, 11:57:11 PM
Why are you running Sophos Anti Rootkit? Avast has anti-rootkit scan after 8 mins on startup.

Do all the steps mentioned please. It is clearly instructed in steps...

The location to delete is C:\Program Files\AVAST Software\Avast. (Assuming your windows is installed on drive C)

i downloaded Rejzors Uninstall tool: From this link  http://rejzor.wordpress.com/avast-cleanup-tool/

but it was the same tool I already use my computer save it with a (1)

I see a message

safe mode (recomended) Yes

Normal mode No

Should I go No

Pondus I ran my computer for almost a year on Security Essencials only I've found 3 trojans and avast was talking about this rootkit gen susp I just wanted to be sure
Title: Re: Password problem
Post by: Alikhan on November 25, 2013, 12:05:42 AM
You choose yes and it logs you onto safe mode...

Then you run that Avastclear...

Here is a link to the cleanup tool: https://skydrive.live.com/?cid=94a12102e5094675&id=94A12102E5094675%21952&authkey=!AHu_KR3cJN1jHt4
Title: Re: Password problem
Post by: Ralv1 on November 25, 2013, 12:11:16 AM
Alikhan I ran unstalling tool in safe mode again and location was empty the first time i choose my version, so I think I'm done with it.

I will use the other tool now.
Title: Re: Password problem
Post by: Ralv1 on November 25, 2013, 12:14:05 AM
Alikhan should i open or save file form last link?
Title: Re: Password problem
Post by: Ralv1 on November 25, 2013, 12:20:04 AM
This is message i'm getting with avast logo

AvastUI

Faled to load language dll 1033\UILangRes.dll

I think is just the unnistalling tool
Title: Re: Password problem
Post by: Alikhan on November 25, 2013, 12:22:23 AM
Save the uninstall tool and run it on the Desktop. Once that is done, restart the computer. Then download the correct version of Avast and install it.

http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe - Free
http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe - Pro
http://files.avast.com/iavs9x/avast_internet_security_setup.exe - Internet Security
http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe - Premier
Title: Re: Password problem
Post by: Ralv1 on November 25, 2013, 12:30:42 AM
Alikhan I just ran it but i got no answer  it just opened a black window Windows Command maybe. and nothing else

It is Ok  ?
Title: Re: Password problem
Post by: Ralv1 on November 25, 2013, 12:38:08 AM
Alikhan one more question should I eliminate the unstalling tools before installing new avast?

I appreciate your time and patience.
Title: Re: Password problem
Post by: Alikhan on November 25, 2013, 12:48:22 AM
Alikhan one more question should I eliminate the unstalling tools before installing new avast?

I appreciate your time and patience.

Yes, it was supposed to open a black window. You did it right. You can eliminate them if you want that's up to you. I'd suggest you delete them since they serve no use now.
Title: Re: Password problem
Post by: Ralv1 on November 25, 2013, 12:50:33 AM
Alikhan one more question should I eliminate the unstalling tools before installing new avast?

I appreciate your time and patience.

Yes, it was supposed to open a black window. You did it right. You can eliminate them if you want that's up to you. I'd suggest you delete them since they serve no use now.

Thankyou very much for your help
Title: Re: Password problem
Post by: Alikhan on November 25, 2013, 12:53:46 AM
Alikhan one more question should I eliminate the unstalling tools before installing new avast?

I appreciate your time and patience.

Yes, it was supposed to open a black window. You did it right. You can eliminate them if you want that's up to you. I'd suggest you delete them since they serve no use now.

Thankyou very much for your help

You're welcome.