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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: silverpony53 on December 01, 2013, 03:47:12 PM

Title: my advast went unsecured
Post by: silverpony53 on December 01, 2013, 03:47:12 PM
my advast went unsecured, then when I hit fix now. I get the message:do you want the the following program to make changes to your computer. I  click yes, and it pops up again then finally nothing happens.
Title: Re: my advast went unsecured
Post by: Pondus on December 01, 2013, 03:51:34 PM
Quote
my advast went unsecured,
the name is avast ... not advast   ;)


have you tried avast repair?
controlpanel > ad/remove programs > avast > uninstall/change > repair option ..... wait a minute and reboot

any change?



Title: Re: my advast went unsecured
Post by: silverpony53 on December 01, 2013, 06:04:29 PM
I tried the repair, got the message error processing packages please do full update...Did the full update got error message "There was an error while changing the product configuration.                       
Title: Re: my advast went unsecured
Post by: Pondus on December 01, 2013, 06:15:12 PM
do you have any other Security programs installed?
Title: Re: my advast went unsecured
Post by: silverpony53 on December 01, 2013, 06:37:40 PM
 cc cleaner and Malwarebytes, but malwarebytes will not un install
Title: Re: my advast went unsecured
Post by: Pondus on December 01, 2013, 06:45:20 PM
Quote from: silverpony53 on December 01, 2013, 06:37:40 PM
cc cleaner and Malwarebytes, but malwarebytes will not un install
CCleaner is not a Security program .... and Malwarebytes should work fine with avast so no need to uninstall it, but strange that at will not if you have tried

follow this guide and attach (not copy and paste) OTL diagnostic log  http://forum.avast.com/index.php?topic=53253.0
when done a log expert will have a look inside 

Title: Re: my advast went unsecured
Post by: silverpony53 on December 01, 2013, 08:25:02 PM
here is the log
Title: Re: my advast went unsecured
Post by: Pondus on December 01, 2013, 08:54:47 PM
Essexboy is notified..


did you use AVG before avast?
you also seem to have lots of crap files that need removing.... essexboy will do that   ;)

Title: Re: my advast went unsecured
Post by: essexboy on December 01, 2013, 09:16:04 PM
Hi quite a lot of junk there.  Also could you uninstall AVG search

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
Code: [Select]
:Commands
[CREATERESTOREPOINT]

:OTL
SRV - [2013/10/07 10:54:08 | 000,573,952 | ---- | M] () [Auto | Stopped] -- C:\Program Files (x86)\DefaultTab\DefaultTabSearch.exe -- (DefaultTabSearch)
SRV - [2012/11/13 17:05:02 | 000,107,520 | ---- | M] () [Auto | Running] -- C:\Users\Newell\AppData\Roaming\DefaultTab\DefaultTab\DTUpdate.exe -- (DefaultTabUpdate)
IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
IE:64bit: - HKLM\..\SearchScopes\{006ee092-9658-4fd6-bd8e-a21a348e59f5}: "URL" = http://feed.snap.do/?publisher=SnapdoW3i&dpid=SnapdoW3i&co=US&userid=3c0fbe7d-5220-43d4-986e-363439eb92b1&searchtype=ds&q={searchTerms}
IE:64bit: - HKLM\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}: "URL" = http://dts.search-results.com/sr?src=ieb&gct=ds&appid=394&systemid=406&apn_dtid=BND406&apn_ptnrs=AG6&o=APN10645&apn_uid=1257605505064183&q={searchTerms}
IE - HKLM\..\SearchScopes,DefaultScope = {006ee092-9658-4fd6-bd8e-a21a348e59f5}
IE - HKLM\..\SearchScopes\{006ee092-9658-4fd6-bd8e-a21a348e59f5}: "URL" = http://feed.snap.do/?publisher=VertiTechnology&dpid=VertiTechnology&co=US&userid=37df2716-484f-4cf0-b84c-b0d905bd0d94&searchtype=ds&q={searchTerms}
IE - HKLM\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}: "URL" = http://dts.search-results.com/sr?src=ieb&gct=ds&appid=394&systemid=406&apn_dtid=BND406&apn_ptnrs=AG6&o=APN10645&apn_uid=1257605505064183&q={searchTerms}
IE - HKLM\..\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}: "URL" = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT2438727
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = http://feed.snap.do/?publisher=VertiTechnology&dpid=VertiTechnology&co=US&userid=37df2716-484f-4cf0-b84c-b0d905bd0d94&searchtype=ds&q={searchTerms}
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://feed.snap.do/?publisher=VertiTechnology&dpid=VertiTechnology&co=US&userid=37df2716-484f-4cf0-b84c-b0d905bd0d94&searchtype=ds&q={searchTerms}
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Search,Default_Search_URL = http://feed.snap.do/?publisher=VertiTechnology&dpid=VertiTechnology&co=US&userid=37df2716-484f-4cf0-b84c-b0d905bd0d94&searchtype=ds&q={searchTerms}
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Search,SearchAssistant = http://feed.snap.do/?publisher=VertiTechnology&dpid=VertiTechnology&co=US&userid=37df2716-484f-4cf0-b84c-b0d905bd0d94&searchtype=ds&q={searchTerms}
O2 - BHO: (PlayFizz Platinum Content Add-on) - {757FAD76-20D9-4973-BD64-9208ED0A0624} - C:\Users\Newell\AppData\Local\FizzPlatinum\FizzPlatinumBHO.dll (PlayFizz)
IE - HKCU\..\SearchScopes,DefaultScope = {006ee092-9658-4fd6-bd8e-a21a348e59f5}
IE - HKCU\..\SearchScopes\{006ee092-9658-4fd6-bd8e-a21a348e59f5}: "URL" = http://feed.snap.do/?publisher=VertiTechnology&dpid=VertiTechnology&co=US&userid=37df2716-484f-4cf0-b84c-b0d905bd0d94&searchtype=ds&q={searchTerms}
IE - HKCU\..\SearchScopes\{26DE70AC-4102-4184-AB70-24C884F6C07B}: "URL" = http://websearch.ask.com/redirect?client=ie&tb=PSI&o=15116&src=kw&q={searchTerms}&locale=&apn_ptnrs=^L6&apn_dtid=^YYYYYY^W7^US&apn_uid=63251474-c681-4815-97ef-b5c0bd2068d4&apn_sauid=D2BD37C3-23DE-424A-BE01-2AF267729847
IE - HKCU\..\SearchScopes\{45A008DC-45E6-414D-AB98-A76373142D35}: "URL" = http://us.yhs4.search.yahoo.com/yhs/search?hspart=w3i&hsimp=yhs-geneiotransfer&type=W3i_IA,206,0_0,StartPage,20120102,18570,0,0,6434&p={searchTerms}
IE - HKCU\..\SearchScopes\{67421742-F870-482A-9AF2-BC9AE812C5BF}: "URL" = http://ws.infospace.com/playsushi_tbar/ws/redir?_iceUrl=true& user_id=%userid&tool_id=60231&qkw={searchTerms}
IE - HKCU\..\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}: "URL" = http://dts.search-results.com/sr?src=ieb&gct=ds&appid=394&systemid=406&apn_dtid=BND406&apn_ptnrs=AG6&o=APN10645&apn_uid=1257605505064183&q={searchTerms}
IE - HKCU\..\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}: "URL" = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT2438727
IE - HKCU\..\SearchScopes\{B0280A43-3F54-4EB6-B5A7-D70CE57AC018}: "URL" = http://www.mysearchresults.com/search?&c=2646&t=03&q={searchTerms}
FF - HKEY_CURRENT_USER\software\mozilla\Firefox\Extensions\\{6013E7AC-CCA6-4207-90E0-97EDA12F2359}: C:\Users\Newell\AppData\Local\FizzPlatinum\{6013E7AC-CCA6-4207-90E0-97EDA12F2359}\ [2012/12/12 21:41:23 | 000,000,000 | ---D | M]
O2:64bit: - BHO: (DataMngr) - {C1ED9DA0-AFD0-4b90-AC6A-D3874F591014} - C:\Program Files (x86)\Search Results Toolbar\Datamngr\x64\BrowserConnection.dll (Bandoo Media Inc)
O2 - BHO: (DefaultTab Browser Helper) - {7F6AFBF1-E065-4627-A2FD-810366367D01} - C:\Users\Newell\AppData\Roaming\DefaultTab\DefaultTab\DefaultTabBHO.dll (Search Results LLC.)
O2 - BHO: (no name) - {95B7759C-8C7F-4BF1-B163-73684A933233} - No CLSID value found.
O3:64bit: - HKLM\..\Toolbar: (no name) - 10 - No CLSID value found.
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - {95B7759C-8C7F-4BF1-B163-73684A933233} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - 10 - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - No CLSID value found.
O4 - HKLM..\Run: [DATAMNGR] C:\Program Files (x86)\Search Results Toolbar\Datamngr\datamngrUI.exe (Bandoo Media Inc)
O4 - HKLM..\Run: [vProt] C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe ()
O4 - HKCU..\Run: [CrawlerToolbar] "C:\PROGRA~2\CRAWLE~1\Crawler.exe" /STARTUP File not found
O4 - HKCU..\Run: [MusicManager] C:\Users\Newell\AppData\Local\Programs\Google\MusicManager\MusicManager.exe (Google Inc.)
O4 - HKCU..\Run: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe File not found
O20:64bit: - AppInit_DLLs: (C:\PROGRA~2\SEARCH~1\Datamngr\x64\datamngr.dll) - C:\Program Files (x86)\Search Results Toolbar\Datamngr\x64\datamngr.dll (Bandoo Media Inc)
O20:64bit: - AppInit_DLLs: (C:\PROGRA~2\SEARCH~1\Datamngr\x64\IEBHO.dll) - C:\Program Files (x86)\Search Results Toolbar\Datamngr\x64\IEBHO.dll (Bandoo Media Inc)
O20 - AppInit_DLLs: (C:\PROGRA~2\SEARCH~1\Datamngr\datamngr.dll) - C:\Program Files (x86)\Search Results Toolbar\Datamngr\datamngr.dll (Bandoo Media Inc)
O20 - AppInit_DLLs: (C:\PROGRA~2\SEARCH~1\Datamngr\IEBHO.dll) - C:\Program Files (x86)\Search Results Toolbar\Datamngr\IEBHO.dll (Bandoo Media Inc)
[2013/12/01 13:01:11 | 000,000,266 | ---- | M] () -- C:\Windows\tasks\PlayFizz.job
[2013/12/01 11:52:23 | 000,000,416 | ---- | M] () -- C:\Windows\tasks\PC Optimizer Pro64 startups.job

:Files
C:\Program Files (x86)\Search Results Toolbar
C:\Users\Newell\AppData\Roaming\DefaultTab
C:\Users\Newell\AppData\Local\Google
C:\Users\Newell\AppData\Local\FizzPlatinum

:Commands
[resethosts]
[emptytemp]
[Reboot]THEN

Please download Junkware Removal Tool (http://thisisudax.org/downloads/JRT.exe) to your desktop.
Title: Re: my advast went unsecured
Post by: silverpony53 on December 01, 2013, 11:43:22 PM
here is the 2 logs
Title: Re: my advast went unsecured
Post by: essexboy on December 02, 2013, 03:18:32 PM
Is Avast starting properly now ?
Title: Re: my advast went unsecured
Post by: silverpony53 on December 02, 2013, 05:04:25 PM
no it is not same thing
Title: Re: my advast went unsecured
Post by: essexboy on December 02, 2013, 07:16:45 PM
Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast 
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel

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