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Other => General Topics => Topic started by: inthenorth on December 03, 2013, 09:11:09 PM

Title: downloaded Av for windows instead of mac.can i swap
Post by: inthenorth on December 03, 2013, 09:11:09 PM

Posts: 1
Personal Message (Offline)

downloaded avast premier by mistake.can i swap
« on: Today at 05:24:24 PM »
I feel so stupid. I downloaded Av premier for 3 years but did it for windows instead of mac.
Have emailed support and got a ticket two days ago but nothing more. I still want the product but I presume I need to get a refund and start again. I asked them could I just swap for the Mac one as I can't use the one I downloaded anyway.
I am a complete numpty I know to do this but can anyone advise me what to do. I can't see how I am going to rectify this if they don't contact me.
Thanks for any help
Mary

Title: Re: downloaded Av for windows instead of mac.can i swap
Post by: Para-Noid on December 03, 2013, 09:34:35 PM

You might get better help on the "Mac" board http://forum.avast.com/index.php?board=5.0

Title: Re: downloaded Av for windows instead of mac.can i swap
Post by: inthenorth on December 03, 2013, 09:49:23 PM

Thanks for replying
I did post there first but no replies.
I suppose it is more of a general question in that I suspect the answer is try to get a refund and start again but I can't get any reply to my email to Avast as to if this is going to happen.
I just dread that they will keep my £99 and never even reply and i have nothing for all of this.
Thanks anyway. Posting was a long shot.

Title: Re: downloaded Av for windows instead of mac.can i swap
Post by: Para-Noid on December 03, 2013, 11:24:11 PM

Give it some time. People come and go.
Someone will surely see it. The Mac board is not a very
busy board.

Title: Re: downloaded Av for windows instead of mac.can i swap
Post by: inthenorth on December 03, 2013, 11:36:50 PM

Thanks again.Mary