Avast WEBforum

Other => Viruses and worms => Topic started by: Kismokichi on December 05, 2013, 09:26:44 PM

Title: System restore causing avast to fail etc
Post by: Kismokichi on December 05, 2013, 09:26:44 PM

I recently did a system restore on my computer due to downloading an onfected file. After the system restore, all of my avast shields were dowm, and it said it couldnt lauch them. I tried uninstalling it from my programs list, but i wouldnt let me. So i went to the avast website and downloaded the avast ininstaller, which you need to boot in safe mode to run. I double clocked, and ot asked me to restart in safe mode. I clicked yes. Now, my computer woll not load AT ALL in regular mode, and its beenstuck at the "loading drivers" acreen for an hour. Ive tried restrting it, going into different versions of safe mode( and regular) but it keeps taking me to the same loading drivers screen, saying "please wait" at the bottpm. Please help. I mrunning windows 7 home premium 64 bit

Sorry for bad gramar im on an ipod touch and its a very slow one.

Title: Re: System restore causing avast to fail etc
Post by: TwinHeadedEagle on December 05, 2013, 09:47:23 PM

Hi,


Please download Farbar Recovery Scan Tool x64 (http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/) and save it to a flash drive.

• Plug the flashdrive into the infected PC.
• Restart your computer and tap F8 to bring up the Advanced Menu, then click Repair your computer
  
• Follow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click Enter.
  

In the next menu, use the arrow keys on the keyboard to highlight Command Prompt and press Enter.

• In the command window type in notepad and press Enter.
  
• When notepad opens, click File and select Open.
  
• Select "Computer" and find your flash drive letter and close the notepad.
  
• In the command window type e:\frst64.exe and press Enter.
  

Note: Replace letter e with the drive letter of your flash drive.

• The tool will start to run. When the tool opens click Yes to disclaimer.
  
• Press Scan button.
  

It will make a log (FRST.txt) on the flash drive. Please attach it to your reply.

Title: Re: System restore causing avast to fail etc
Post by: Kismokichi on December 08, 2013, 05:31:51 AM

Thanks but i found my reinstall disk and it worked. If it stops working again, ill try your solution. :)

Title: Re: System restore causing avast to fail etc
Post by: Pondus on December 08, 2013, 06:36:47 AM

avast does not like system restore
Before you run systemrestore you must turn off avast selfdefence module