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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Beta - Avast => Topic started by: bikemanAMD on December 16, 2013, 10:58:36 PM

Title: Avast Online Security Still Crashing IE 11 in Windows 8.1 Pro
Post by: bikemanAMD on December 16, 2013, 10:58:36 PM
Hi All

Avast Online Security still crashing Internet Explorer 11 in Windows 8.1 Pro 64bit

(did a clean install once already with this RC version)

Still crashes a lot

Title: Re: Avast Online Security Still Crashing IE 11 in Windows 8.1 Pro
Post by: bob3160 on December 16, 2013, 11:09:00 PM
Strange. ??? I have no problems and no crashes and as you can see, OnlineSecurity is turned on:
(http://www.screencast-o-matic.com/screenshots/u/Lh/1387231590066-19967.png)
What else is running and what are your settings in IE ???
Are you running the latest beta of avast! ???
Title: Re: Avast Online Security Still Crashing IE 11 in Windows 8.1 Pro
Post by: Alikhan on December 16, 2013, 11:10:45 PM
Maybe it has something to do with Enhanced Protection Mode?
Title: Re: Avast Online Security Still Crashing IE 11 in Windows 8.1 Pro
Post by: essexboy on December 16, 2013, 11:16:06 PM
I have the same problem, so I believe it to be system specific.  I have disabled enhanced mode.. disabled all addons yet it still crashes ..  Oh well I can live without that :)
Title: Re: Avast Online Security Still Crashing IE 11 in Windows 8.1 Pro
Post by: bikemanAMD on December 16, 2013, 11:16:32 PM
Enhanced Protection mode was off, but I can double check that...

No other security software installed

Windows Defender 8.1 Disabled

(only other security program is Malwarebytes Free version)

Latest beta version installed on 8.1 2014.9.0.2010

Willing to do one more clean install if need be

IE 11 Security settings are Default Medium-High, and Enable Protected Mode Checked in there, and Enhanced Protected mode unchecked....


Title: Re: Avast Online Security Still Crashing IE 11 in Windows 8.1 Pro
Post by: essexboy on December 16, 2013, 11:22:50 PM
I believe it to be system specific as I have done several clean installs, reset IE to default, disabled all add ons bar AOS (including system ones)  and still get the same result
Title: Re: Avast Online Security Still Crashing IE 11 in Windows 8.1 Pro
Post by: bikemanAMD on December 16, 2013, 11:24:34 PM
ok Thank you Essex, I'll just live without the feature in that case, and enjoy being protected by Avast Antivirus still...


Thank you everyone for replying though, do appreciate it

Title: Re: Avast Online Security Still Crashing IE 11 in Windows 8.1 Pro
Post by: nhoeller on December 19, 2013, 09:56:53 PM
@bikemanAMD, what are crash details?  I noticed Win8.1 is not showing the detailed crash information - I had to go to Admin Tools/Event Viewer.  I am seeing failures in combase.dll (I recall the error was 0x00000005).  I had no problems for the first 5 days of running avast! Pro 2014 and Win8.1.  I started getting crashes after installing the Google Search add-on and also Google Toolbar, although uninstalled these did not seem to help.  I am working with avast! on a problem related to IE and automatic configuration scripts  that seemed Win7 specific.  Disabling this feature cut the number of crashes dramatically on Win8.1 but they still pop up periodically.  When I get through the list of more serious problems, I will take a closer look.
Title: Re: Avast Online Security Still Crashing IE 11 in Windows 8.1 Pro
Post by: bikemanAMD on December 28, 2013, 07:56:06 PM
Will Get the crash details, and post those shortly here, been a busy holidays here, so haven't had time to look at it more closely as yet

Title: Re: Avast Online Security Still Crashing IE 11 in Windows 8.1 Pro
Post by: RobMahn on February 04, 2014, 06:00:41 AM
I am having this same problem with the combination of Windows 8.1 and IE 11.  IE crashes as soon as you first try to load a page.  This computer was restored to a fresh Windows 8 install yesterday.  All updates and Windows 8.1 were applied.  Added some tools and Avast.  Not much reason to look for other interactions.

I ran >sfc /scannow
"Windows Resource Protection did not find any integrity violations."

This is the IE error from the Event Viewer:
Log Name:      Application
Source:        Windows Error Reporting
Date:          2/3/2014 10:41:45 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Inspiron_5520
Description:
Fault bucket -352141996, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: IEXPLORE.EXE
P2: 11.0.9600.16384
P3: 52157231
P4: StackHash_c1dd
P5: 6.3.9600.16408
P6: 523d45fa
P7: c0000374
P8: PCH_A0_FROM_ntdll+0x0003C1AC
P9:
P10:

Attached files:
C:\Users\Robert\AppData\Local\Temp\WER9B38.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Robert\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_IEXPLORE.EXE_70dca0deeb12453456ad76fda9d476a78f6518c_ee6b83ed_0a59cc89

Analysis symbol:
Rechecking for solution: 0
Report Id: 9eb431d2-8d56-11e3-be75-84a6c8bc19d8
Report Status: 16
Hashed bucket: 23a2966c3c51d601fed74e5a1673bfd2
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-02-04T04:41:45.000000000Z" />
    <EventRecordID>2259</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Inspiron_5520</Computer>
    <Security />
  </System>
  <EventData>
    <Data>-352141996</Data>
    <Data>1</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>IEXPLORE.EXE</Data>
    <Data>11.0.9600.16384</Data>
    <Data>52157231</Data>
    <Data>StackHash_c1dd</Data>
    <Data>6.3.9600.16408</Data>
    <Data>523d45fa</Data>
    <Data>c0000374</Data>
    <Data>PCH_A0_FROM_ntdll+0x0003C1AC</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Robert\AppData\Local\Temp\WER9B38.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\Robert\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_IEXPLORE.EXE_70dca0deeb12453456ad76fda9d476a78f6518c_ee6b83ed_0a59cc89</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>9eb431d2-8d56-11e3-be75-84a6c8bc19d8</Data>
    <Data>16</Data>
    <Data>23a2966c3c51d601fed74e5a1673bfd2</Data>
  </EventData>
</Event>