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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: acceltech on December 17, 2013, 07:46:04 AM

Title: Submitting a file to Virus Lab
Post by: acceltech on December 17, 2013, 07:46:04 AM
Hi Guys, i have a simple query here.
I want to know if I can send a virus file or log file to Avast 's virus lab for further evaluation.
This is because there are times where Avast could not detect a certain virus but only by using other 3rd party antivirus software.
Is there any ways i can send the virus file or the virus type to Avast to acknowledge on the issue?
Will appreciate on your help and thanks in advance.
Title: Re: Submitting a file to Virus Lab
Post by: Pondus on December 17, 2013, 08:12:41 AM
You can upload files and report issues to avast  here : http://www.avast.com/contact-form.php  (select subject according to Your case)

You can use mail
send to virus@avast.com in a password protected zip file
mail subject:  False Positive / undetected sample (select subject according to your case)
zip password:  infected

or you can send files from avast chest
how to use the chest.    http://www.avast.com/faq.php?article=AVKB21


Title: Re: Submitting a file to Virus Lab
Post by: acceltech on December 18, 2013, 02:21:48 AM
Thank you so much for the reply Pondus! Appreciate your help! :D