Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: MHShohag on December 17, 2013, 09:26:11 PM

Title: avast! program version 9.0.2011 freeze my machine!!!
Post by: MHShohag on December 17, 2013, 09:26:11 PM

After upgrading version 9.0.2008 to 9.0.2011, I restart my pc and login, then my pc freeze without any reason..!!! and I restart by using PC reset button.
Next time computer start normally. But when i using Firefox it freeze again without any reason..!!! this time i also restart by PC reset button..

Note: Some day ago I used avast! beta 9.0.2010 release and I fell same problem.. then i go back 9.0.2008 and it run fine..


Windows 8 x64, avast! Premier, Firefox 26.0
i3 3.10 GHz, 6GB RAM

Sorry for my bad English..

Title: Re: avast! program version 9.0.2011 freeze my machine!!!
Post by: MHShohag on December 22, 2013, 12:26:49 AM

wow.. no one have freezing problem like me..!!! :(

Title: Re: avast! program version 9.0.2011 freeze my machine!!!
Post by: Alikhan on December 22, 2013, 12:28:51 AM

Try a clean install..

1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition

http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_internet_security_setup.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

2. Uninstall Avast by control panel  [If you don't have Avast in control Panel go to #4]
3. Uninstall in safe mode using Avastclear.
4. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn't) - reboot.
Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle.. if so, uninstall it and reboot.
5. Install the version you downloaded.
6. Reboot.
ReplyQuoteNotify

Title: Re: avast! program version 9.0.2011 freeze my machine!!!
Post by: doomer on December 22, 2013, 02:21:36 PM

The Avast Emergency Updater is causing this problem. Unfortunately, that feature is completely broken in Avast 2014. I am having the same freezing problems. The solution is to turn off avast self-protection module in avast troubleshooting settings, enter task manager, and end the 154235523-5353somemorenumbers.exe process, which is the avast emergency update file as it is digitally signed by Avast. After killing the process, the freezing is gone. Happens several times a week for me, and I never had this problem with previous versions before updating to 2014, which I now realize was a mistake.

Title: Re: avast! program version 9.0.2011 freeze my machine!!!
Post by: essexboy on December 22, 2013, 02:23:00 PM

Do you have the MSVP host file installed ?

Title: Re: avast! program version 9.0.2011 freeze my machine!!!
Post by: doomer on December 23, 2013, 04:08:45 PM

Nope, I have a clean hosts file. Haven't installed any custom hosts files.