Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: COMPUTIAC on December 18, 2013, 08:47:33 PM

Title: Safe Price
Post by: COMPUTIAC on December 18, 2013, 08:47:33 PM
How do I disable this PIA plugin which was slammed in with no warning ?
Title: Re: Safe Price
Post by: DavidR on December 18, 2013, 08:55:52 PM
The option was there to uncheck or leave as required in the avast! online security (AOS) plug-in.

Click on the AOS icon in your browser (top right area in firefox), that opens the AOS interface, click the SETTINGS bottom right of the window. For me the SafePrice is unchecked, what does yours have ?
Title: Re: Safe Price
Post by: COMPUTIAC on December 18, 2013, 11:16:59 PM
Thank's. It was checked but greyed out. Clicking on it again cleared the check mark.
Its OK now.
Title: Re: Safe Price
Post by: DavidR on December 19, 2013, 12:07:12 AM
You're welcome.
Title: Re: Safe Price
Post by: Djfe on February 28, 2014, 01:02:31 PM
It's not userfriendly to hide this function so deep!
The settings button of the "toolbar" that is displayed on amazon only shows disable amazon/all for 24 hours but not disable completely

EDIT: the settings button doesn't work anymore, at least for me (FF 27.0.1)
Title: Re: Safe Price
Post by: Grizzly_UK on February 28, 2014, 09:17:24 PM
It's not userfriendly to hide this function so deep!
The settings button of the "toolbar" that is displayed on amazon only shows disable amazon/all for 24 hours but not disable completely

EDIT: the settings button doesn't work anymore, at least for me (FF 27.0.1)
Unfortunately the avast! online security (AOS) plug-in has a number of problems, particularly with Firefox 27. I've never enabled the "Safe Price" tool, in fact I didn't even know about it but after avast updated on Feb 20th I was suddenly getting that "Safe Price" thing popping up when visiting Amazon! As I'm a Firefox user I can't even access the AOS settings to disable the damn thing! So far I haven't seen an actual solution to this problem, the only suggestions I've seen is either disable or uninstall the AOS plug-in!
Title: Re: Safe Price
Post by: starrigger on February 28, 2014, 09:40:07 PM
The damn thing isn't even accurate!  I'm a writer, and I just clicked on one of my own book titles in the BN store to check something in the listing.  Safe-price popped up with an offer to steer me away from this store (BN Nook store) to another (Kobo store) with a lower price.  One problem: It took me to someone else's book with a different title, with one word in common with my own book's title.  Good way to cost me sales!

Even before this, I found the thing to be annoying and intrusive.  And I agree, it should be simpler to turn it off altogether. 
Title: Re: Safe Price
Post by: svetlanamonsoon on February 28, 2014, 11:02:42 PM
It's not userfriendly to hide this function so deep!
The settings button of the "toolbar" that is displayed on amazon only shows disable amazon/all for 24 hours but not disable completely

EDIT: the settings button doesn't work anymore, at least for me (FF 27.0.1)

Same here - the settings button no longer works for me, either. Which means, as far as I can tell,  I have no way to configure my browser/internet settings where avast is concerned. I'm also using FF 27.0.1. This is completely unacceptable. 
Title: Re: Safe Price
Post by: essexboy on February 28, 2014, 11:10:09 PM
It's not userfriendly to hide this function so deep!
The settings button of the "toolbar" that is displayed on amazon only shows disable amazon/all for 24 hours but not disable completely

EDIT: the settings button doesn't work anymore, at least for me (FF 27.0.1)

Same here - the settings button no longer works for me, either. Which means, as far as I can tell,  I have no way to configure my browser/internet settings where avast is concerned. I'm also using FF 27.0.1. This is completely unacceptable. 
Or you could ask Firefox to cease releasing updates before they let other software manufacturers have a look to see how they affect their programmes.  This must be a two way street
Title: Re: Safe Price
Post by: Para-Noid on February 28, 2014, 11:20:04 PM
Or disable the AOS add-on completely in each of your browsers.
Title: Re: Safe Price
Post by: svetlanamonsoon on February 28, 2014, 11:28:18 PM
It's not userfriendly to hide this function so deep!
The settings button of the "toolbar" that is displayed on amazon only shows disable amazon/all for 24 hours but not disable completely

EDIT: the settings button doesn't work anymore, at least for me (FF 27.0.1)

Same here - the settings button no longer works for me, either. Which means, as far as I can tell,  I have no way to configure my browser/internet settings where avast is concerned. I'm also using FF 27.0.1. This is completely unacceptable. 
Or you could ask Firefox to cease releasing updates before they let other software manufacturers have a look to see how they affect their programmes.  This must be a two way street

Suuuuuuuure. Firefox is the problem. Firefox isn't the program/software that was most recently updated in this equation, but sure. I'll contact Mozilla and let them know that my avast (pro!) is largely unusable since I let it (avast) update last week. I'm certain that will get me exactly what I need. "Dear Firefox: this antivirus service, which I pay for, no longer works since I updated it a few days ago. You are not connected to this product or company in any way, but could you magically fix it? Perhaps by either going back in time or becoming psychic from here on out? Thanks!"

I understand that your role is to be fanatically supportive of the company (uberevangelist?!), but 1) this makes no sense and 2) you're not helping. At all. And I'm sure no one here appreciates being condescended to. We have legitimate complaints that need helpful, functional responses, not rudeness and sub-optimal suggestions.

I pay for this. It should work. It doesn't. That is not okay. It is also not okay that my only option is to disable online security altogether.
Title: Re: Safe Price
Post by: Grizzly_UK on March 01, 2014, 10:53:35 AM
It's not userfriendly to hide this function so deep!
The settings button of the "toolbar" that is displayed on amazon only shows disable amazon/all for 24 hours but not disable completely

EDIT: the settings button doesn't work anymore, at least for me (FF 27.0.1)

Same here - the settings button no longer works for me, either. Which means, as far as I can tell,  I have no way to configure my browser/internet settings where avast is concerned. I'm also using FF 27.0.1. This is completely unacceptable. 
Or you could ask Firefox to cease releasing updates before they let other software manufacturers have a look to see how they affect their programmes.  This must be a two way street
Really? Are you trying to say the problem is with Firefox itself? How strange then that I only started seeing the Safe Price banner appear after avast! Online Security was updated on 20 February 2014. That was seven days AFTER FireFox 27.0.1 was first offered to release channel users on February 13, 2014. That means avast had around 5-6 days to work on testing that particular update for AOS before they released it! I know that's a somewhat simplified viewpoint, but if you're really going to try and blame other software as being the cause of these particular errors you might want to verify such things as release dates so as to avoid any embarrassment!  ::)
Title: Re: Safe Price
Post by: AdrianH on March 01, 2014, 11:55:09 AM
It's not userfriendly to hide this function so deep!
The settings button of the "toolbar" that is displayed on amazon only shows disable amazon/all for 24 hours but not disable completely

EDIT: the settings button doesn't work anymore, at least for me (FF 27.0.1)

Same here - the settings button no longer works for me, either. Which means, as far as I can tell,  I have no way to configure my browser/internet settings where avast is concerned. I'm also using FF 27.0.1. This is completely unacceptable. 
Or you could ask Firefox to cease releasing updates before they let other software manufacturers have a look to see how they affect their programmes.  This must be a two way street
Really? Are you trying to say the problem is with Firefox itself? How strange then that I only started seeing the Safe Price banner appear after avast! Online Security was updated on 20 February 2014. That was seven days AFTER FireFox 27.0.1 was first offered to release channel users on February 13, 2014. That means avast had around 5-6 days to work on testing that particular update for AOS before they released it! I know that's a somewhat simplified viewpoint, but if you're really going to try and blame other software as being the cause of these particular errors you might want to verify such things as release dates so as to avoid any embarrassment!  ::)

I think you embarrassed yourself ........ it is absolutely down to Firefox and their continual releases. They break plugins / extensions and functionality for many major software programs , as well as their own script kiddies developers efforts.

Time after time you open that browser to find it updated and the plugins/extensions no longer compatible .

I threw Firefox out a long time ago , too much bloat, too many bugs and changes.
Title: Re: Safe Price
Post by: essexboy on March 01, 2014, 12:20:27 PM
The question is how often does FF update ?  Avast 2014 was released when FF24 or 25 was the latest, since then there have been two or three further iterations of FF whereas Avast has remaine at .2013
Title: Re: Safe Price
Post by: MightyDrake on March 05, 2014, 10:10:26 PM
How often Firefox updates is one of those balancing acts.  There is no Right Answer.  That's why I like that there are multiple popular browsers.  Several different experiments running all the time.

So, I don't think "blaming" Firefox is very useful.  What would have been more useful is if someone from Avast could have come on and given us an estimated time to address this issue.  It strikes me that not being able to get at the settings should be treated as a Pretty Big Deal.

On top of all that, I don't remember agreeing to have this thing nag at me in the first place.  I do NOT want my anti-virus team to be spending any time on marketing functions like price search.  That is flirting uncomfortably close to the line of allowing marketing to dictate that "This popup advertising is okay, because they're paying us to allow it."

So, not only do I want to turn it off.  I want it excised from the product completely.  If I want price search then I'll install a plugin dedicated to that.
Title: Re: Safe Price
Post by: Staffy on March 05, 2014, 11:27:06 PM
In Firefox, I've uncheck the option for Safe Price and it works but ..... as soon as I clear my temporary internet files and cookies (through ccleaner) the settings for AOS are reset and Safe Price is re-checked!! Anyone else got the same problem?
Title: Re: Safe Price
Post by: MightyDrake on March 05, 2014, 11:46:58 PM
Just a wild guess.  But, it sounds like Avast is keeping part of that setting info in a cookie.  You might try filtering for Avast cookies in CCleaner to allow them to stay.  (I assume you can do that in CCleaner.  I've only ever used it once.)

Drake
Title: Re: Safe Price
Post by: Staffy on March 06, 2014, 10:50:17 PM
Just a wild guess.  But, it sounds like Avast is keeping part of that setting info in a cookie.  You might try filtering for Avast cookies in CCleaner to allow them to stay.  (I assume you can do that in CCleaner.  I've only ever used it once.)

Drake

Nice one. You were right. It seems the settings are being stored in "aosbrowserpluginlocalstoragescope.com".
Title: Re: Safe Price
Post by: Beretgascon on March 12, 2014, 01:13:40 PM
I rarely contribute to forums, but on this occasion I feel compelled to respond.

Or you could ask Firefox to cease releasing updates before they let other software manufacturers have a look to see how they affect their programmes.  This must be a two way street

That is complete rubbish. I am an avast! evangelist and have always been. I promote it over and above anything else that claims to be a security product to all of my clients and I cannot count the number of Norton, MSE, McAfee, Avira, Panda etc etc etc installations I have removed or disabled in favour of Avast!. But on this occasion avast! has surreptitiously added to its browser plugin a function that hijacks a page without the user's knowledge and promotes its own advertisers' products. That, in my book, is unwarranted, unwanted and unannounced adware and I find it frankly outrageous that they have done this.

Avast! have, like any software company, had their share of development problems in the past and I have always continued to support them because I know that their base product is terrific. The vast majority of avast! installations are free and of course avast! have to make revenue on something, and I fully understand and agree with that. They add Google Chrome in their installation routine and I understand that, but the user is given the choice of including it or not. In this case there was no prior warning to the user. The user opened up his amazon home page this morning and that SafePrice thing popped up, covering at least a third of his display. If their plugin doesn't work with Firefox, that is their problem, not Mozilla's.

Maybe they care, maybe they don't, but for the first time in 16 years of being an avast! user and evangelist I am considering advising my clients to use an alternative anti-virus, one that doesn't contain adware.
Title: Re: Safe Price
Post by: CraigB on March 12, 2014, 01:26:46 PM
"Beretgascon' You can disable safe price from within the AOS ( Avast Online Security ) settings.
Title: Re: Safe Price
Post by: cslycord on October 31, 2014, 05:48:08 AM
The damn thing isn't even accurate!  I'm a writer, and I just clicked on one of my own book titles in the BN store to check something in the listing.  Safe-price popped up with an offer to steer me away from this store (BN Nook store) to another (Kobo store) with a lower price.  One problem: It took me to someone else's book with a different title, with one word in common with my own book's title.  Good way to cost me sales!

Even before this, I found the thing to be annoying and intrusive.  And I agree, it should be simpler to turn it off altogether.
Yep. It's quite inaccurate.

I looked up a video card and it told me I could find a cheaper price and the cheapest one was for a lower-end card.
I also looked up an 8 GB set of RAM. It told me that I could find it quite a bit cheaper... if I was only interested in 4 GB.

And when I looked up the same device on amazon and on newegg, safeprice gave me 2 different lists of cheaper listings.
Title: Re: Safe Price
Post by: Jaggwire on March 14, 2015, 08:02:23 PM
You folks have a virus/threat lurking on this page, according to your own software. Ironically, I navigated here to see if others were still having issues with this (as I once did).

I took a screen shot of the blocked threat and am attempting to attach it below.

I'm a bit worried when Avast's own blog contains a threat. I'm a PAID subscriber (Premium), and I have a right to be concerned.

Trish

Title: Re: Safe Price
Post by: lakrsrool on March 15, 2015, 12:06:05 AM
You folks have a virus/threat lurking on this page, according to your own software. Ironically, I navigated here to see if others were still having issues with this (as I once did).

I took a screen shot of the blocked threat and am attempting to attach it below.

I'm a bit worried when Avast's own blog contains a threat. I'm a PAID subscriber (Premium), and I have a right to be concerned.

Trish

I would think the only way to get this is to occur is if there is what Avast would consider a "suspicious" attachment and I notice based on your attachment it was apparently page 1.  There is only one attachment on page 1 and it seems fine and gives me no trouble as far as Avast is concerned.

Rather odd, no doubt, but I think we can all agree we DO want Avast to capture "suspicious" stuff even if it resides in the Avast forum, RIGHT?  ;)

So the location of where the "suspicious" activity is found is no matter, it's catching and preventing "suspicious" activity is what's important.

That said, I personally have no explanation as to why you would get that alert from Avast in this case since I'm not experiencing it.

Is this persistent or did it just occur this one time in this thread topic?

ADDENDUM: Btw, that URL address in your attachment doesn't look like it would be this thread.  Could it have been an alert message from somewhere else?
Title: Re: Safe Price
Post by: DavidR on March 15, 2015, 12:43:54 AM
The IP address in the image isn't avast and there appears to be a url/shares.json? redirect going on to an avast blog post. But I don't see anything like this on this page/topic and I'm certainly not getting any alert.

So I have no idea where this redirection is coming from.