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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Duninn on December 18, 2013, 11:17:33 PM

Title: Device being removed from my account every few minutes?!
Post by: Duninn on December 18, 2013, 11:17:33 PM

I just reformatted and reinstalled everything on my pc, but every few minutes or after a boot-time scan, I get an error saying that my device was removed from my account, please relog. Why does this keep happening? Any help appreciated.

Title: Re: Device being removed from my account every few minutes?!
Post by: schmidthouse on December 18, 2013, 11:28:54 PM

Had similar issue. \
Went to My Devices and selected a Device clicked on settings and 'deleted' the device. Deleted all secured devices. Disconnected from Avast Account via Settings/General.
Then Reconnected and secured Device.
Issue disappeared.
This may or may not help in your particular situation :)

Title: Re: Device being removed from my account every few minutes?!
Post by: Duninn on December 18, 2013, 11:51:04 PM

Will try it now and update it

Title: Re: Device being removed from my account every few minutes?!
Post by: Duninn on December 19, 2013, 12:06:57 AM

Did not work, though I had to remove devices from website and not actual application. Anyone else have any ideas?

Title: Re: Device being removed from my account every few minutes?!
Post by: Alikhan on December 19, 2013, 12:24:46 AM

You need to do it through the actual application... else it won't work.

Title: Re: Device being removed from my account every few minutes?!
Post by: schmidthouse on December 19, 2013, 12:35:09 AM

Quote from: Duninn on December 19, 2013, 12:06:57 AM

Did not work, though I had to remove devices from website and not actual application. Anyone else have any ideas?

As I stated, the process is done by going to 'My Devices' within the Program (GUI) :)

Title: Re: Device being removed from my account every few minutes?!
Post by: Duninn on December 19, 2013, 12:38:48 AM

For some reason when there is only 1 device left it wont let me do it through the gui, any ideas? or a step by step?

Title: Re: Device being removed from my account every few minutes?!
Post by: Alikhan on December 19, 2013, 12:41:07 AM

Avast>Settings>Disconnect (from avast account) if that is the PC it's registered too...

Title: Re: Device being removed from my account every few minutes?!
Post by: Duninn on December 19, 2013, 12:44:41 AM

Will try

Title: Re: Device being removed from my account every few minutes?!
Post by: DavidR on December 19, 2013, 12:45:46 AM

What is the one device left ?

If it isn't for that particular avast installation, then I don't think it would be able to display anything as that device isn't connected.

Check the avastUI > Settings > General - Avast! Account Status.

Title: Re: Device being removed from my account every few minutes?!
Post by: Duninn on December 19, 2013, 12:48:03 AM

Disconnected through the ui, then reconnected, waiting so see if it is fixed

Title: Re: Device being removed from my account every few minutes?!
Post by: Alikhan on December 19, 2013, 12:48:57 AM

I'd suggest a reboot now to eliminate any sync issues.

Title: Re: Device being removed from my account every few minutes?!
Post by: Duninn on December 19, 2013, 12:55:19 AM

Appreciate the help, will sign out again, update my graphics, restart, and sign in, will update

Title: Re: Device being removed from my account every few minutes?!
Post by: Duninn on December 19, 2013, 01:51:54 AM

So far, so good, will keep updated