Avast WEBforum

Other => Viruses and worms => Topic started by: Zolaro on December 26, 2013, 09:45:32 PM

Title: cant boot up computer stuck on aswrvrt.sys
Post by: Zolaro on December 26, 2013, 09:45:32 PM

I don't know what's wrong I didn't install anything but today after logging in to my comp it's stuck on that file i read a bit of the forums and found out it's something with avast but I don't know how to fix it can some one please help I'm on a dell windows 7 64 bit

Title: Re: cant boot up computer stuck on aswrvrt.sys
Post by: TwinHeadedEagle on December 26, 2013, 10:29:15 PM

Please download Farbar Recovery Scan Tool x64 (http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/) and save it to a flash drive.

• Plug the flashdrive into the infected PC.
• Restart your computer and tap F8 to bring up the Advanced Menu, then click Repair your computer
  
• Follow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click Enter.
  

In the next menu, use the arrow keys on the keyboard to highlight Command Prompt and press Enter.

• In the command window type in notepad and press Enter.
  
• When notepad opens, click File and select Open.
  
• Select "Computer" and find your flash drive letter and close the notepad.
  
• In the command window type e:\frst64.exe and press Enter.
  

Note: Replace letter e with the drive letter of your flash drive.

• The tool will start to run. When the tool opens click Yes to disclaimer.
  
• Press Scan button.
  

It will make a log (FRST.txt) on the flash drive. Please attach it to your reply.

Title: Re: cant boot up computer stuck on aswrvrt.sys
Post by: Zolaro on December 26, 2013, 10:57:43 PM

i did the repair my computer option and it went to a like blueish screen and just sat there with a mouse cursor not doing anything

Title: Re: cant boot up computer stuck on aswrvrt.sys
Post by: Zolaro on December 26, 2013, 11:19:43 PM

i tried a couple more times to get to the cmd prompt but i cant get passed the blue screen after any option i just cant get that far into my comp

Title: Re: cant boot up computer stuck on aswrvrt.sys
Post by: TwinHeadedEagle on December 27, 2013, 09:29:16 AM

Do you have windows 7 install disc?

Title: Re: cant boot up computer stuck on aswrvrt.sys
Post by: Zolaro on December 27, 2013, 04:02:25 PM

no i do not

Title: Re: cant boot up computer stuck on aswrvrt.sys
Post by: TwinHeadedEagle on December 27, 2013, 04:15:16 PM

Then, you'll need to burn it...

You can download ISO from here

http://msft.digitalrivercontent.net/win/X17-59465.iso

Then just burn it using ImgBurn. http://www.geekstogo.com/forum/topic/254149-how-to-burn-an-imageiso-file-using-imgburn/