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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: jasno999 on January 04, 2014, 04:30:51 PM

Title: Purchased Premier- Now system states liscense inactive but subscription active
Post by: jasno999 on January 04, 2014, 04:30:51 PM

Ok so here is the issue-  I had internet security on one laptop and one desktop.  Subscription was ending so I upgraded to Pro and got the 3 year 3 computer option.  Received the license file in the mail and updated both computers as well as add Avast to a new laptop.

The License file took and when I go into SETTINGS and SUBSCRIPTION it says that my subscription is active and that I have 1087 days remaining.  The problem is when I go into the MY DEVICES tab it says all of the computers need attention and when I click on one it says ATTENTION YOUR LICENSE IS NOT ACTIVE.

Does anybody know what is going on with this and how I can fix it?

Title: Re: Purchased Premier- Now system states liscense inactive but subscription active
Post by: jasno999 on January 05, 2014, 07:02:46 AM

So I played around with the computer and tried re-insertign the liscence files.  Nothing happened but then I checked again later and it said everyhting was ok.  I really have no idea what the heck is going on.

Title: Re: Purchased Premier- Now system states liscense inactive but subscription active
Post by: Alikhan on January 05, 2014, 04:33:56 PM

Quote from: jasno999 on January 05, 2014, 07:02:46 AM

So I played around with the computer and tried re-insertign the liscence files.  Nothing happened but then I checked again later and it said everyhting was ok.  I really have no idea what the heck is going on.

It sometimes takes a while for the devices to sync to the avast! account under my devices. So in some cases, it could be a day until it updates or eve just a streaming update.