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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: x1anar1x on January 07, 2014, 12:45:37 AM

Title: Avast Ghosting; Can not update/remove from computer
Post by: x1anar1x on January 07, 2014, 12:45:37 AM

I just realized Avast went ghost on me without any warning; did some research and it's with the new Microsoft Update. All this time i thought i was protected. I can not remove or update Avast when i look it up in Control Panel. Avast that is currently on my list says it is the newest one.

Help?

-Anar

Title: Re: Avast Ghosting; Can not update/remove from computer
Post by: DavidR on January 07, 2014, 01:00:34 AM

You don't say:
What your Operating System version is win7, win8, win8.2, etc. ?
What version of avast that you have avast 8.x, avast 9.0.2011 ?

Title: Re: Avast Ghosting; Can not update/remove from computer
Post by: x1anar1x on January 11, 2014, 01:35:25 AM

Microsoft Windows 8.1

+

Avast 9.0.2011

Title: Re: Avast Ghosting; Can not update/remove from computer
Post by: Alikhan on January 11, 2014, 01:42:21 AM

Before you upgraded to Win 8.1... did you have avast 9?

Anyways, you need to do a clean install...

I'd recommend a clean install:

1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition

Note: You need to be ONLINE during this install (online installer works in all cases whereas offline sometimes doesn't)

http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

2. Uninstall Avast by control panel  [If you don't have Avast in control Panel go to #4]
3. Uninstall in safe mode using Avastclear.
4. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn't) - reboot.
Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle.. if so, uninstall it and reboot.
5. Install the version you downloaded.
6. Reboot.

Title: Re: Avast Ghosting; Can not update/remove from computer
Post by: x1anar1x on January 21, 2014, 04:33:25 AM

I believe that has solved my problem for now; thanks!