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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: beaner on June 21, 2005, 07:08:07 AM

Title: Emails not being scanned
Post by: beaner on June 21, 2005, 07:08:07 AM
I just installed Avast! today and my email client is Thunderbird. During the installation, I was asked for my POP3 and SMTP servers, which I entered after double-checking them to be sure I got them right. I was also asked if I wanted a tray icon to indicate that email was being scanned and I said Yes.

But my test emails (sent to myself) are apparently not being scanned. No change occurs in the tray icon, and when I check "Internet Mail" in the On-Access Protection Control, it gives a zero Scanned Count.

What can I do to correct this problem?
Title: Re: Emails not being scanned
Post by: vojtech on June 21, 2005, 10:12:11 AM
Start the Mail Protection Wizard (menu Start->Programs->avast! Antivirus) and select 'set up the protection manually'. Check if the wizard finds your accounts and displays them at page 'email account selection'.
Title: Re: Emails not being scanned
Post by: beaner on June 21, 2005, 08:12:48 PM
It found my ISP email accounts, but I am using POP.gmail.com for my incoming server, so I had to change that one to POP.gmail.com.

I might also mention that my Web Shield is said to be "currently running," as well. But the Scanned Count has remained at zero, even after downloading a new version of Ccleaner this morning.

The Standard Shield is the only thing that has a Scanned Count above zero.
Title: Re: Emails not being scanned
Post by: sded on June 21, 2005, 08:51:22 PM
What OS are you using?  Gmail is an SSL (encrypted) email service when using POP3, and can't be scanned by a virus scanner using normal means.  For avast!, you will need to download support programs Stunnel and OpenSSL to allow the emails to be scanned prior to encryption/after decryption.  See the thread http://forum.avast.com/index.php?topic=13346.0 for setup information.  Also search for other threads on "gmail stunnel".  Gmail smtp will use port 587 instead, but otherwise is just another SSL mail service.  Which browser are you using that is not having the pages scanned by webshield?
Title: Re: Emails not being scanned
Post by: beaner on June 21, 2005, 10:43:10 PM
Thanks for the info on the Gmail email scanning situation. I will have to consider whether or not the extra bother  is worth the effort for me.

I'm running Win98SE.

And as to the browser that is not getting scanned: It is Firefox 1.04.
Title: Re: Emails not being scanned
Post by: sded on June 21, 2005, 11:09:39 PM
Email is a major source of viruses, and certainly needs to be scanned.  With an operable Internet Mail provider, you can eliminate viruses before they are actually downloaded and saved by your computer.  Without it, you will still have Standard Shield to protect you from the virus if you try to open  it, and will need to remove it to the chest when you see it. Lots of avast! users are successfully (and transparently) scanning gmail after a one-time setup using Stunnel and OpenSSL.
Title: Re: Emails not being scanned
Post by: Lisandro on June 21, 2005, 11:22:46 PM
Email is a major source of viruses, and certainly needs to be scanned.  With an operable Internet Mail provider, you can eliminate viruses before they are actually downloaded and saved by your computer.  Without it, you will still have Standard Shield to protect you from the virus if you try to open  it, and will need to remove it to the chest when you see it. Lots of avast! users are successfully (and transparently) scanning gmail after a one-time setup using Stunnel and OpenSSL.
Yeah, me too.Thanks to sded that teached me how  8)
Title: Re: Emails not being scanned
Post by: beaner on June 21, 2005, 11:37:36 PM
Thanks for your reply.

But now for the other problem: What about the fact that Web Shield doesn't seem to be working for me? Not only does it not work with my Firefox 1.04, but it doesn't work with my Internet Explorer 6 Service Pack 1, either. For instance, I just downloaded an installation program (.exe) using my IE and there is no indication that the Web Shield checked it at all. In "On-Access Protection Control," Web Shield still gives a Scan Count of zero.
Title: Re: Emails not being scanned
Post by: sded on June 21, 2005, 11:53:15 PM
Under tools/options/connection settings for firefox, do you have "manual proxy configuration checked, and http proxy showing 127.0.0.1 and port 12080"?
Title: Re: Emails not being scanned
Post by: beaner on June 22, 2005, 12:38:06 AM
No, I did not have the IE Connection Settings set up like that, but now I do, and it appears that the Web Shield has begun to work.

Do I need to make similiar changes in my Internet Explorer, as I also use it from time to time?
Title: Re: Emails not being scanned
Post by: sded on June 22, 2005, 12:43:18 AM
Yes, same thing in IE under LAN settings.  The transparent proxies only work with Windows 2K/XP, but this is equivalent to what they do by redirection.
Title: Re: Emails not being scanned
Post by: beaner on June 22, 2005, 12:59:17 AM
Excuse me, but, in my previous post, I see I said I'd changed my IE settings when I meant to say Firefox. You obviously understood, anyway.

As to changing the Internet Explorer's LAN settings, I'm a little unsure of what to enter where in the LAN settings window. It says that using Proxy settings will not work for dial-up (which is what I use).
Title: Re: Emails not being scanned
Post by: sded on June 22, 2005, 01:09:12 AM
If you are on dialup, click on the connection  tab and select "settings" for your dialup connection, then enter the 127.0.0.1/12080 proxy there for http under "advanced".   You will need to do it for each of your dialup connections.
Title: Re: Emails not being scanned
Post by: beaner on June 22, 2005, 02:06:15 AM
OK, got it.  But no Port # ?
Title: Re: Emails not being scanned
Post by: sded on June 22, 2005, 02:15:51 AM
yes, ip address 127.0.0.1, port 12080 as before.
Title: Re: Emails not being scanned
Post by: beaner on June 22, 2005, 02:21:43 AM
Opps, I had just figured that out. Sorry for my confusion.

The Web Shield is now working for my Internet Explorer, too.

Thank you very much for all your help, sded!!
Title: Re: Emails not being scanned
Post by: beaner on June 22, 2005, 06:52:49 AM
Oh . . . one more question regarding this business of changing browser settings in order to take advantage of the Web Shield:

Is this only necessary for Win9x?  Or is it necessary for WinME, as well?  Or is it necessary all of the time, regardless of the version of Windows? And if so, why aren't instructions for making these changes given during installation of Avast?
Title: Re: Emails not being scanned
Post by: igor on June 22, 2005, 09:39:33 AM
Windows ME is considered to be Win9x as well, i.e. yes, the manual setting is needed there too.
Title: Re: Emails not being scanned
Post by: poonet on June 22, 2005, 11:22:51 AM
yes, ip address 127.0.0.1, port 12080 as before.

I´m using Firefox 1.0.4 browser also (and IE 6 sp1) so do I need to change this option ? Operation system is: Win 2000.
Title: Re: Emails not being scanned
Post by: sded on June 22, 2005, 02:07:46 PM
It will work, but Windows 2000 should do a transparent redirect of port 80 (http) to the proxy port (12080) without the change.  Check under webshield/customize to make sure that port is being redirected.
Title: Re: Emails not being scanned
Post by: poonet on June 22, 2005, 04:33:36 PM
sure that port is being redirected.

Where to chek ? From Internet Backround settings (webshield) ?
These options is very hard to translate to English:

AVAST!
Backround settings-webshield
basic settings:
here you can activate webshield to use:
(manually) direct HTTP ports:  80

Is that the option to change port 80 ?

Hoping this picture helps you understand better what I mean even if it´s in Finnish language!
Title: Re: Emails not being scanned
Post by: scaa on June 23, 2005, 05:41:53 AM
 :oI was trying to get stunnel installed for checking gmail account with avast.
I am sending the config file and the log file . Can anyone help me with this configuration?
I have not yet cahnged anything in my email client or avast.ini
Are the port address to be given as "localhost 11111" etc?
 ???
Title: Re: Emails not being scanned
Post by: beaner on June 24, 2005, 05:37:13 AM
Thanks for your comment regarding OSs, Igor.

And thanks for ALL your help, sded.

I'm outta here for now.

                                                    --beaner
Title: Re: Emails not being scanned
Post by: Umath on June 24, 2005, 07:19:52 AM
poonet,

Seems to be O.K.  If you are not sure, just follow the steps below:

Left Click on the Avast! blue tray icon>Web Shield>customize>Advanced(Tab)>Check "Show detailed info on performed action".  Then, start browsing with your browser.  If you see rather annoyingly verbose pop-ups under the title of "Avast! on-access scanner message", your Web Shield is properly working.  To remove the message, of course, uncheck "Show detailed info on performed action."

scaa,

Please read this (http://forum.avast.com/index.php?&topic=13346.msg112729#msg112729) for starters.
Title: Re: Emails not being scanned
Post by: poonet on June 26, 2005, 03:03:06 PM
Umanth,

Thanks for your reply ! Yeah, everythings are fine now. I saw pop-ups from checked websites and I guess webshield´s working as well!