Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Harpanet13 on January 16, 2014, 02:37:48 AM

Title: Anybody get their full time on renewing ?
Post by: Harpanet13 on January 16, 2014, 02:37:48 AM

Has anybody managed to get their full subscription back after renewing their license ? I had 29 days left on my subscription when I renewed to stop the annoying reminders  .
When I inserted my new license file it gave me my new year but wiped the month I had left. I sent a report to support and got a ticket # but after a week that is all.
This happened before and I was promptly sent a new license file .
HWF

Title: Re: Anybody get their full time on renewing ?
Post by: DavidR on January 16, 2014, 04:02:38 PM

Try contacting Sales using the on-line contact form, http://www.avast.com/contact-form.php?loadStyles (http://www.avast.com/contact-form.php?loadStyles), giving as much information as possible on the previous and current license, they should correct it.