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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Navvy on January 16, 2014, 01:47:23 PM

Title: Software Updater now working?
Post by: Navvy on January 16, 2014, 01:47:23 PM
I've just had a popup from the avast Software Updater, telling me various programs need updating.  The strange thing is that I checked it manually a few minutes ago (maybe an hour ago) after the geforce website complained my Java was out of date.  At that time avast said my Java, and all other programs, were up to date.  I did click to refresh, but it still said everything was up to date.  Now it says lots of things are out of date (although it does at least accept that I've updated both 32 and 64 bit versions of Java).

Has someone just updated the database for Software Updater?
Title: Re: Software Updater now working?
Post by: igor on January 16, 2014, 01:51:32 PM
The Software Updater database is updated together with virus definition updates.
Title: Re: Software Updater now working?
Post by: GreggH on January 16, 2014, 02:45:09 PM
Upon reboot of my computer earlier today, I was informed of an Adobe Flash Player ActiveX update, which I installed. Software updater, OTOH, still insistes that it needs to be updated, even though Adobe says I have the latest version. Perhaps something is wrong with the database?

Gregg
Title: Re: Software Updater now working?
Post by: Para-Noid on January 16, 2014, 03:16:15 PM
It's working fine here. Did you click "refresh"?
Title: Re: Software Updater now working?
Post by: Gandalf1369 on January 16, 2014, 03:26:31 PM
Exact same problem as GreggH.  I've rebooted AND clicked the "Refresh" button . . .
Title: Re: Software Updater now working?
Post by: tyraarane on January 16, 2014, 03:53:54 PM
Exact same problem as GreggH and Gandalf here, too. I haven't rebooted my machine, but I have refreshed the Software Updater multiple times and it's still showing Flash ActiveX as being out of date when it isn't.

I think I know what the problem is though...Avast is looking for the wrong version number for the ActiveX version of Flash. If you check with Adobe's own website (https://www.adobe.com/software/flash/about/), it lists the current version for IE/ActiveX as 12.0.0.38, whereas the Firefox version is .43 and Chrome is .41. Avast claims the "latest version" of the ActiveX is also .43 when in fact it isn't, per Adobe.

EDIT: Should probably add that I'm on 7 x64 as well.
Title: Re: Software Updater now working?
Post by: pohi66er on January 16, 2014, 04:11:48 PM
I think tyraarane is right. I've had the exact same experience today.
Title: Re: Software Updater now working?
Post by: DavidR on January 16, 2014, 04:15:51 PM
Confirmed the software updater is still looking for a non-existent activeX Flash Player plugin.
Title: Re: Software Updater now working?
Post by: Alicia82 on January 16, 2014, 04:22:44 PM
Same problem here - I have 12.0.0. 43 installed for Firefox and 12.0.0.38 for IE.

Avast's software updater says I still need an update. Maybe the two different Flash Player versions are throwing things off...is it okay to check 'Ignore Updates' for now?
Title: Re: Software Updater now working?
Post by: DavidR on January 16, 2014, 04:27:50 PM
Same problem here - I have 12.0.0. 43 installed for Firefox and 12.0.0.38 for IE.

Avast's software updater says I still need an update. Maybe the two different Flash Player versions are throwing things off...is it okay to check 'Ignore Updates' for now?

Personally I wouldn't click Ignore, it may not be long to resolve via the virus definitions update. I'm not sure if it is as easy to restore the monitoring status for this if you elect to Ignore.
Title: Re: Software Updater now working?
Post by: Alicia82 on January 16, 2014, 04:30:49 PM
Thanks, DavidR. I'll leave it alone and carry on with things. :)
Title: Re: Software Updater now working?
Post by: iroc9555 on January 16, 2014, 08:51:37 PM
Yeap. Software Updater is telling me to update IE Flash Player to v. 12.0.0.43 when in reality the new version for IE activeX is 12.0.0.38

ky331 also reported this odd behavior here:
http://forum.avast.com/index.php?topic=144833.msg1050387#msg1050387

Personally I wouldn't click Ignore, it may not be long to resolve via the virus definitions update....

I agreed with you. It is better to leave it alone and let avast! to figure it out.
Title: Re: Software Updater now working?
Post by: Tabby on January 16, 2014, 09:37:22 PM
I have the same problem updating Active X as Gregg,Gandalf et al.
Title: Re: Software Updater now working?
Post by: Alicia82 on January 17, 2014, 12:23:59 AM
Avast! just updated (214.9.0.2011) but the software updater still says Flash Player needs to be updated.

According to Adobe's test page, both Firefox and IE are using the latest versions of Flash (12.0.0.43 on Firefox & 12.0.0.38 on IE). As long as both browser versions appear to be up to date, should I just keep ignoring Avast's software updater?

*sorry about the frequent use of the word 'update.' I didn't intend for the post to read like poem.* :D
Title: Re: Software Updater now working?
Post by: DavidR on January 17, 2014, 12:27:29 AM
Avast! just updated (214.9.0.2011) but the software updater still says Flash Player needs to be updated.

According to Adobe's test page, both Firefox and IE are using the latest versions of Flash (12.0.0.43 on Firefox & 12.0.0.38 on IE).

###
As long as both browser versions appear to be up to date, should I just keep ignoring Avast's software updater?

###
Yes, it will be resolved in the avast software updater in due course.
Title: Re: Software Updater now working?
Post by: mchain on January 17, 2014, 05:43:26 AM
Have noted same thing here.  Refreshing the updater resulted in no change in status. 

Think what happened here is that Adobe did a non-standard thing in making both Windows and plug-in upgraded versions different and not the same version number as usual.  IE version is different from the NAPAI plug-in version, i.e., 12.0.0.38 and 12.0.0.43.  Avast wasn't ready for that or it was a detail overlooked in updating the updater database.

Same thing happened over at Secunia with their PSI program, but over there the new active X version was missing entirely from their database.  Fixed now.

As long as one has faithfully followed the security process of updating exploitable programs with newer versions as they come out, and has verified that the old has been tossed and replaced with the new, there is nothing to worry about.  You've done all you can.

Certainly would not select "ignore update" due to a database error, as here.  That might lead to unforeseen consequences down the road if left as is.

This avast issue should be fixed soon.
Title: Re: Software Updater now working?
Post by: crofty59 on January 17, 2014, 09:59:19 AM
Avast! just updated (214.9.0.2011) but the software updater still says Flash Player needs to be updated.

According to Adobe's test page, both Firefox and IE are using the latest versions of Flash (12.0.0.43 on Firefox & 12.0.0.38 on IE).

###
As long as both browser versions appear to be up to date, should I just keep ignoring Avast's software updater?

###
Yes, it will be resolved in the avast software updater in due course.

Thanks for this advice, will wait for fix.

Cheers :)
Title: Re: Software Updater now working?
Post by: Alicia82 on January 17, 2014, 05:14:06 PM
This is probably a silly question but would it be okay to just uninstall/disable the IE version of Flash Player?  I never use Internet Explorer.
Title: Re: Software Updater now working?
Post by: DavidR on January 17, 2014, 06:07:55 PM
This is probably a silly question but would it be okay to just uninstall/disable the IE version of Flash Player?  I never use Internet Explorer.


I'm not sure about the 9.0 version of avast and the use of flash, previously in avast 8.0 there were some flash elements and they required the activeX (IE) version of the flash plugin.

So I would say for now, leave it in place.
Title: Re: Software Updater now working?
Post by: W3FSY on January 18, 2014, 12:32:54 AM
The latest virus definitions 140117-1 has corrected the "Software Updater" looking for updating I.E. (Active X) same as Firefox. Showing as being up to date with v 12.0.0.38 for I.E.