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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: download_fiend on June 21, 2005, 11:39:28 PM

Title: 2 Providers Not Running
Post by: download_fiend on June 21, 2005, 11:39:28 PM

I have avast! Home edition running on two computers: my family's computer and my laptop.  On the home computer, 6 of the 7 providers are running (I don't use Outlook, only OE).  However, on my laptop only 4 of the providers are running.  The Internet Mail and Web Shield are not running, and I can't seem to get them to start.  Anyone got a solution? 

One note that may be of interest:

I recently moved from college back home.  At school, I had a high-speed LAN internet connection that was always on.  I think that all 6 providers were running when I was at school.  But now that I'm at home, I'm back to crappy 56K, and I've noticed that 2 providers aren't running.  Could my internet connection have something to do with it? 

Title: Re: 2 Providers Not Running
Post by: dgdavid on June 22, 2005, 01:56:11 AM

As you note, it may be because of the limited bandwidth, that some of your providers do not run.

It may help if you note which of the providers that are disabled..

Title: Re: 2 Providers Not Running
Post by: Lisandro on June 22, 2005, 02:52:00 AM

Quote from: download_fiend on June 21, 2005, 11:39:28 PM

The Internet Mail and Web Shield are not running, and I can't seem to get them to start.  Anyone got a solution?

Can you see if the services are starting 'manual' and 'automatically' respectively?
(Start > Control Panel > Administrative tools > Services)

Or, you can try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing.

If this does not help, can you uninstall / boot / install / boot again?

Title: I am stupid
Post by: download_fiend on June 22, 2005, 05:04:49 AM

Quote from: Tech on June 22, 2005, 02:52:00 AM

Quote from: download_fiend on June 21, 2005, 11:39:28 PM

The Internet Mail and Web Shield are not running, and I can't seem to get them to start.  Anyone got a solution?

Can you see if the services are starting 'manual' and 'automatically' respectively?
(Start > Control Panel > Administrative tools > Services)

Or, you can try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing.

If this does not help, can you uninstall / boot / install / boot again?

Wow, now I feel really stupid for not figuring this out.  I had the 2 services disabled (because I recently switched to avast! and had been using a different antivirus before).  All I had to do was set the services to "Automatic" and the problem was solved. 

Thanks Tech, good call. 

Title: Re: I am stupid
Post by: Lisandro on June 22, 2005, 04:32:08 PM

Quote from: download_fiend on June 22, 2005, 05:04:49 AM

All I had to do was set the services to "Automatic" and the problem was solved.

The Mail Scanner Service should run on 'Manual', not automatic.
Welcome to avast forums  8)

Title: Re: 2 Providers Not Running
Post by: download_fiend on June 22, 2005, 10:44:34 PM

How about the web scanner?  Should it be manual or automatic? 

Title: Re: 2 Providers Not Running
Post by: essexboy on June 22, 2005, 11:41:36 PM

I have mine on manual and as soon as I fire up FF itworks

Title: Re: 2 Providers Not Running
Post by: DavidR on June 23, 2005, 12:33:38 AM

Manual is the correct setting for Web Shield ashWebSv.exe the same as ashMaiSv.exe the Mail scanner.