Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: camilafventura on January 16, 2014, 11:05:16 PM

Title: Whoa safezone browser has crashed. Relaunch now?
Post by: camilafventura on January 16, 2014, 11:05:16 PM
Hello! I bought a license to use Avast, but I cant use the safezone because the error message always appears: "Whoa safezone browser has crashed. Relaunch now?". When I put the option to try again, it appears the error again.
What can it be? : - \
Title: Re: Whoa safezone browser has crashed. Relaunch now?
Post by: Alikhan on January 16, 2014, 11:12:49 PM
Try resetting the safezone and trying?

I think it should be : avast UI > Settings > Tools > Safezone > Wrench Icon > [should find it there somewhere]
Title: Re: Whoa safezone browser has crashed. Relaunch now?
Post by: camilafventura on January 16, 2014, 11:37:30 PM
not found  :'(
Title: Re: Whoa safezone browser has crashed. Relaunch now?
Post by: Alikhan on January 16, 2014, 11:43:54 PM
Maybe it might be in the sandbox settings?

If not, try a a clean install...

1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition

Note: You need to be ONLINE during this install (online installer works in all cases whereas offline sometimes doesn't)

http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

2. Uninstall Avast by control panel  [If you don't have Avast in control Panel go to #4]
3. Uninstall in safe mode using Avastclear.
4. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn't) - reboot.
Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle.. if so, uninstall it and reboot.
5. Install the version you downloaded.
6. Reboot.