Avast WEBforum

Other => General Topics => Topic started by: Harikrishnan on January 17, 2014, 01:06:54 PM

Title: Help me to solve the Flash player problem.....
Post by: Harikrishnan on January 17, 2014, 01:06:54 PM
I have updated my flash player to version 12 and there is a red flash player icon in the add or remove programs in the control panel(screen shot attached). Flash worked well in Firefox(trying with Facebook). I rebooted my pc and then the flash icon in add or remove programs in the control panel turned to a white blank symbol(screen shot attached). Opened Firefox and loaded Facebook...but Firefox freezes and as it is not responding I have to forcefully end Firefox process. This happens with every versions of flash player and therefore I'm unable to use Firefox to view a lot of web pages. Please help me.... :-[
Title: Re: Help me to solve the Flash player problem.....
Post by: AdrianH on January 17, 2014, 01:27:40 PM
Download , install and run the FlashPlayer removal tool >>  http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main_Download_the_Adobe_Flash_Player_uninstaller

Then try a fresh install of FlashPlayer.
Title: Re: Help me to solve the Flash player problem.....
Post by: Harikrishnan on January 17, 2014, 02:00:57 PM
Quote
Download , install and run the FlashPlayer removal tool >>  http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main_Download_the_Adobe_Flash_Player_uninstaller

Then try a fresh install of FlashPlayer.

Tried uninstalling as you said but that also fails..?
Title: Re: Help me to solve the Flash player problem.....
Post by: bob3160 on January 17, 2014, 02:27:53 PM
Quote
Download , install and run the FlashPlayer removal tool >>  http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main_Download_the_Adobe_Flash_Player_uninstaller (http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main_Download_the_Adobe_Flash_Player_uninstaller)

Then try a fresh install of FlashPlayer.

Tried uninstalling as you said but that also fails..?
What error messages are you getting ???
Title: Re: Help me to solve the Flash player problem.....
Post by: Harikrishnan on January 17, 2014, 02:31:58 PM
Quote
Quote
Download , install and run the FlashPlayer removal tool >>  http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main_Download_the_Adobe_Flash_Player_uninstaller (http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main_Download_the_Adobe_Flash_Player_uninstaller)

Then try a fresh install of FlashPlayer.

Tried uninstalling as you said but that also fails..?
What error messages are you getting ???

No error message ...just freezing Firefox and I have to end the process...
Title: Re: Help me to solve the Flash player problem.....
Post by: bob3160 on January 17, 2014, 02:39:23 PM
Quote
Quote
Download , install and run the FlashPlayer removal tool >>  http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main_Download_the_Adobe_Flash_Player_uninstaller (http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main_Download_the_Adobe_Flash_Player_uninstaller)

Then try a fresh install of FlashPlayer.

Tried uninstalling as you said but that also fails..?
What error messages are you getting ???

No error message ...just freezing Firefox and I have to end the process...
The uninstaller (removal tool) isn't run from your browser ???
Title: Re: Help me to solve the Flash player problem.....
Post by: Harikrishnan on January 17, 2014, 02:46:37 PM
Quote
Quote
Quote
Download , install and run the FlashPlayer removal tool >>  http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main_Download_the_Adobe_Flash_Player_uninstaller (http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html#main_Download_the_Adobe_Flash_Player_uninstaller)

Then try a fresh install of FlashPlayer.

Tried uninstalling as you said but that also fails..?
What error messages are you getting ???

No error message ...just freezing Firefox and I have to end the process...
The uninstaller (removal tool) isn't run from your browser ???

I have to disable Flash to load the adobe site through the above link, otherwise Firefox freezes...
Title: Re: Help me to solve the Flash player problem.....
Post by: bob3160 on January 17, 2014, 03:00:07 PM
Here is the direct link to the download of the uninstaller:
http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe (http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe)
Title: Re: Help me to solve the Flash player problem.....
Post by: Harikrishnan on January 17, 2014, 03:06:43 PM
Uninstalling and reinstalling didn't helped me.. :-\
Title: Re: Help me to solve the Flash player problem.....
Post by: bob3160 on January 17, 2014, 03:08:48 PM
Uninstalling and reinstalling didn't helped me.. :-\
1. Have you tried another browser to see if that helps ???
2. Have you checked your settings in FF to make sure nothing is blocking Flash ???
Title: Re: Help me to solve the Flash player problem.....
Post by: Harikrishnan on January 17, 2014, 03:29:10 PM
Quote
Uninstalling and reinstalling didn't helped me.. :-\
1. Have you tried another browser to see if that helps ???
2. Have you checked your settings in FF to make sure nothing is blocking Flash ???

Latest flash installed...but opera says 'download and install flash player' while trying to watch flash videos..!