Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: paulcottam on January 19, 2014, 01:05:32 PM
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Avast yesterday morning blocked Asn.er.dll a dll file required to run Adobe photoshop cs2 and as a result photoshop no longer is able to run , i have also checked this with a friend and he has the same problem this morning i assume an defination update has given false alarm
I have added the file to exclusions but everytime i launch photoshop Avast once again blocks this file causing photoshop to error
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You can upload files and report issues to avast here : http://www.avast.com/contact-form.php (select subject according to Your case)
You can use mail
send to virus@avast.com in a password protected zip file
mail subject: False Positive / undetected sample (select subject according to your case)
zip password: infected
or you can send files from avast chest
how to use the chest. http://www.avast.com/faq.php?article=AVKB21
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Already reported and raised a ticket now been over 2 day hours since reported and nothing back at all in meantime i cant use my photoshop