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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Beachwalker9 on January 24, 2014, 04:58:32 PM

Title: Avast Program Update Has Stalled in step 2/3
Post by: Beachwalker9 on January 24, 2014, 04:58:32 PM

During the update of the Avast program, the update process is stuck on step 2/3 , downloading file: servers.def.vpx

I currently have Avast Free version 8.0.1489 running on XP Pro, Service Pack 3, Build 2600, on a 32 bit processor. My firewall is off, and I do not have any other virus software.

How can I fix this issue?

Title: Re: Avast Program Update Has Stalled in step 2/3
Post by: Alikhan on January 24, 2014, 05:35:13 PM

I'd recommend a clean install to v9.0.2013

1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition

Note: You need to be ONLINE during this install (online installer works in all cases whereas offline sometimes doesn't)

http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

2. Uninstall Avast by control panel  [If you don't have Avast in control Panel go to #4]
3. Uninstall in safe mode using Avastclear.
4. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn't) - reboot.
Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle.. if so, uninstall it and reboot.
5. Install the version you downloaded.
6. Reboot.

Title: Re: Avast Program Update Has Stalled in step 2/3
Post by: Beachwalker9 on January 24, 2014, 05:54:09 PM

Thanks for your response.  Right now I cannot take the time to follow these steps (family emergency), but I will use them to do this update at a future time.

Title: Re: Avast Program Update Has Stalled in step 2/3
Post by: Alikhan on January 24, 2014, 05:56:08 PM

Quote from: Beachwalker9 on January 24, 2014, 05:54:09 PM

Thanks for your response.  Right now I cannot take the time to follow these steps (family emergency), but I will use them to do this update at a future time.

That's fine.

Take your time.

Title: Re: Avast Program Update Has Stalled in step 2/3
Post by: jimb11 on January 24, 2014, 06:17:48 PM

Alikhan: where do you keep finding these online installers? Avast never list them when they do a new version release.

Title: Re: Avast Program Update Has Stalled in step 2/3
Post by: lord ami on January 24, 2014, 06:19:43 PM

Get the links from here
http://forum.avast.com/index.php?topic=145192.0
And add _online to the end. As simple as that :)