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Other => General Topics => Topic started by: viatcove on January 28, 2014, 12:16:23 PM

Title: got paid licence for 3 pc's only 2 work
Post by: viatcove on January 28, 2014, 12:16:23 PM

I am having great dificulty using avast on my samsung notebook windows xp.I keep getting message cant connect try later.When I keep trying I get http server returned error also when I go to add my device my email address goes in ,but on typing in my password no dots show up,minutes ago tried again got message ,a cross site request forgery attempt has been detected cannot continue,
I am woman 78 so please easy instructions if anyone can help
thank you Vi.

Title: Re: got paid licence for 3 pc's only 2 work
Post by: Pondus on January 28, 2014, 01:23:27 PM

What AV did you use before avast?..... did your computer come with a factory installed AV like Norton / McAfee / TrendMicro

Did you uninstall it before installing avast?

Title: Re: got paid licence for 3 pc's only 2 work
Post by: bob3160 on January 28, 2014, 02:44:01 PM

Welcome to the forum. :)
You can find step by step instructions at:
https://docs.google.com/document/d/1TCCX0R7AAF2WOxAMQ_kcun2nNnCPFAk2P4RBzFXSgds/edit?usp=sharing (https://docs.google.com/document/d/1TCCX0R7AAF2WOxAMQ_kcun2nNnCPFAk2P4RBzFXSgds/edit?usp=sharing)

Title: Re: got paid licence for 3 pc's only 2 work
Post by: viatcove on January 29, 2014, 01:10:15 PM

I had AVG for  as long as I can remember  on all machines,I did uninstall, then had free avast for last few weeks,seemed to work fine on all pc,s thats why I decided to buy the paid version for 3 pc,s.My oldest acer XP  pc was giving me problems so run avast no threats but still need problems sorted will run a hijack soon but that can wait
.As said the acer xp and toshiba win 7 have come up and seems to be working fine have the icon with safezone on both pc's,its just that I cant get the same on my samsung notebook,When I click on licence I get message saying it will be upgraded but doesnt says cannot connect to device try later been trying for 2 days same message.If I leave the 2 that are fine will I just uninstall the notebook or will that throw the others off.If I cant get this solved I will be looking for a full  refund I paid for avast to cover 3 pc's, thats what what I expect,please help me

Title: Re: got paid licence for 3 pc's only 2 work
Post by: JuninhoSlo on January 29, 2014, 02:42:09 PM

Hi :)

Viatcove follow instructions:

1:Download AVG removal tool: http://www.avg.com/us-en/utilities
2:Run AVG removal tool in safe mode
3:Restart PC
4:Download: aswclear and avast! Cleanup Tool: http://www.avast.com/uninstall-utility  and  https://skydrive.live.com/?cid=94a12102e5094675&id=94A12102E5094675%21952&authkey=!AHu_KR3cJN1jHt4
5:Run aswclear in safe mode
6:Restart PC
7:Run avast! Cleanup Tool in normal mode
8:Restart PC
9:Download latest version of AIS (9.0.2013) http://forum.avast.com/index.php?topic=145192.0
10:Install AIS
11Restart PC and apply AIS licence
12:Enjoy with AIS

Thank you

Bye

Title: Re: got paid licence for 3 pc's only 2 work
Post by: viatcove on January 31, 2014, 05:12:51 PM

 ;D thank you all for your help after trying many hours for days,I managed to uninstall from safe mode reinstalled and I at last have all 3 pc's protected,I cant thank you enough  :-*