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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: RekoChett on January 29, 2014, 07:23:25 PM

Title: [SOLVED] Right click > Scan > [blank screen | ????/Running]
Post by: RekoChett on January 29, 2014, 07:23:25 PM

Hello, been using Avast! for a while and I'm really loving it!  But recently I've been running into this problem (see screenshot) where when I right click on something and select scan it'll pop up a blank window and the normal window in the bottom left that says "???? / Running".  It seems to be scanning the files I tell it too, but it goes very, very slow!  D:

I have re-installed once and that fixed the problem for a while, but now it's back.  I was wondering if anyone knows what's going on and/or if this is a bug and if there is a fix, etc. 

Thank you very much!

Screenshot!
(http://i.imgur.com/utOIQoZ.png)

Title: Re: Right click > Scan > [blank screen | ????/Running]
Post by: Pondus on January 29, 2014, 08:45:13 PM

have you tried avast repair option ..... from ad/remove programs > avast > uninstall/change > repair option

Title: Re: Right click > Scan > [blank screen | ????/Running]
Post by: RekoChett on January 29, 2014, 09:12:05 PM

Hmmm..  I just tried that and it didn't work.  So then I tried the update option as well, but that didn't work either.   :(

If it helps, I'm using Windows 7 Ultimate 64-bit.  If you need more information, just tell me what I need to give.  (:

Title: Re: Right click > Scan > [blank screen | ????/Running]
Post by: Alikhan on January 29, 2014, 10:01:22 PM

It's a corrupt install... the "????" indicates that too....

I'd recommend a clean install to v9.0.2013

1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition

Note: It's important you used the stub online installer from the one I linked.. NOT the offline one.

Note: You need to be ONLINE during this install (online installer works in all cases whereas offline sometimes doesn't)

http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

2. Uninstall Avast by control panel  [If you don't have Avast in control Panel go to #4]
3. Uninstall in safe mode using Avastclear.
4. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn't) - reboot.
Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle.. if so, uninstall it and reboot.
5. Install the version you downloaded.
6. Reboot.

Title: Re: Right click > Scan > [blank screen | ????/Running]
Post by: RekoChett on January 30, 2014, 06:57:37 AM

Thanks Alikhan!  That seems to have made it work..  For now.   :P  Let's hope it doesn't break again, or that this is fixed soon.  :)

Title: Re: Right click > Scan > [blank screen | ????/Running]
Post by: Alikhan on January 30, 2014, 02:18:53 PM

Quote from: RekoChett on January 30, 2014, 06:57:37 AM

Thanks Alikhan!  That seems to have made it work..  For now.   :P  Let's hope it doesn't break again, or that this is fixed soon.  :)

You're welcome.